Sandal Huddersfield Star Rating
Sales
19 comments from 31 reviews
Service
36 comments from 80 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"i am completely happy . the cleaning of the car is a lot better standard ."
"It was fine."
"despite buying 6 cars from sandal bmw in huddersfield we would not buy another one from you my husband has just traded in his bmw for an audi and when it is time for my car to be replaced i will be going to another bmw dealership"
"Very good service."
"The car was returned back to me without it being cleaned. My service book was also removed from the wallete and just trown on the front seat without it being put back into wallet. This the the worst service i have received from bmw."
"Supposed to be a 1 hour 'while you wait' MOT. 90 mins without update."
"Ibooked my BMW in for a 90 minute service but it took longer."
"Outside poorly cleaned and inside unnacctapable."
"Excellent experience no problems What so ever"
"Hassle free experience"
"They told me it would be an hour - I told them I was in a hurry - and after an hour and a half I found out that it had been ready for a half hour. There have been other problems on other visits to this dealership."
"It was very good. They were very efficient. They were very friendly."
"I used the fast track service. i was in and out of the dealership within 2 hours."
"The car was returned dirty and its not the first time."
"They pointed out things that would need to be done in the future."
"Great Customer Service and Great people"
"Last visit was not. Arranged by tel quoted 55"
"All the staff were very welcoming as always and I was given updates into the progress of the MOT throughout my time."
"Service person was very friendly and helpful"
"The comment that I made that on the second visit the car was not valeted."
"chairs are scruffy moving in a few months is no excuse"
"I dont find it absolutely not 100%. I feel a little embarrassed and i felt a little ignored. There was no greeting at all. I was left for a 15 minute period."
"The dealership service was very good.`"
"John Mchugh was very good."
"very polite very professional superb."
"Completed on time and they did what they said they would do."
"Brake service, was told tightening of handbrake was an extra 20"
"I do not blame Sandal for my dissatisfaction with the vehicle, their service has always been curteous, open and honest."
"All scratches not removed"
"car was booked in for friday and was logged on reception as being booked in , but it wasnt booked in with services and car wasnt looked till tuesday"
"It went in for a service and they didnt reset the service indicator so its showing as overdue . also the oil warning light is on ."
"Facilities could be a little bit better"
"John and he tea,m make you feel relaxed and up to date all the way through"
"service was very satisfactory. only issue is that the fault is reocurring and cannot seem to get to the bottom of it."
"Had a courtsey car given 5 series M sport brought it back with tiny mark on the alloy and was charged £45 which I thought was not fair considering the amount of money I have spent at the dealership."
"My vehicle wasn't valleted."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Amazing All the staff are excellent , Janet is brilliant."
"Aways found the people there extremely helpful with excellent product knowledge."
"The team at Sandal Huddersfield were excellent in all aspects, made me feel special"
"Will continue to recommend BMW Huddersfield, excellent service and efficiency. Janet was exceptional"
"I found the sales staff very helpful and patient. Definitely recommend them to any body else I speak to. Well done"
"Janet Townend was really very helpful"
"Janet was excellent, made everything easy"
"I was kept informed and explained everything."
"Due to clerical error almost had to pay double the deposit"
"The lady who handed the car was very good."
"Car was supposed to be delivered on the 1st March but received on 30th March despite knowing I had sold my own car and was without transport, courtesy car was provided on 22nd March but had to pay 67 for insurance cover"
"Great service throughout. Real attention to ensuring I got absolutely the right spec'of vehicle plus the best handover of a vehicle I have ever experienced."
"Ordered in November, was told delivery mid February. By 1st February I had not been contacted, I expected some sort of courtesy call"
"No dust caps on my 1 series and poor valeting"
"3 month overdue"
"Setting expectations are key this didn t happen. From late delivery, to arguing over tax disks the sales admin process is poor."
"Happy with the dealership, they did not try and push things I did not want"
"Very informative very fair straight talking Felt confidant and fully supported in decision making"
"As usual,James Whitfield and his team were excellent, thank you"