No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
We were given a thorough explanation of what had been done to the car and everything was within the prearranged time frame.
Poor customer service no promises kept
The car was serviced and cleaned inside and out. The only negative was that they said they would ring us when the car was ready, but didn't . We rang late afternoon to find it ready, but we probably could have picked it up earlier!
Nice friendly staff.
No communication at all. Had to drive all the way there just to find out car wasn't ready. Probs 10+ unreturned calls.
Cost of an oil service a bit too high.
See above... all time wasted and a cut finger equivalent to a paper cut.....hopefully will be sorted at third visit.
No complaints about the work on the car. Car late to promised availability and no service personnel to explain. Service personnel appear to be a rare species and it is left to the receptionists to keep apologising and saying no one is available.
The staff were friendly and helpful.
Car checked by a technician was put forward for MOT and yet failed. A car considered safe to drive could have been driven away as an MOT fail! Who is checking? I went a whole day without any updates and nobody returned my call. An absolute shambles!
Easy to use service. Good communication
1)They don't collect car from home.There is no courtesy car offer.No pick and drop either.They don't even ask. 2)Told me they'll get the car booked in for the check on intermittent PDC failure for the 27/03/2019. Both issues-pretty substandard.
the work carried out is always good
The front of house staff were great very polite and welcoming. My criticism is to do with the cleaning of the car, outside it was streaky and it looked like a dirty cloth had been used the inside was the same, the shiny black plastic was dull etc
Advisor was great but fact the job what needed doing turned into a massive headache back and fourth when could of been sorted straight away
Having previously owned Audi we were somewhat disappointed that a collect from home service was not available. Courtesy cars not always available
No problems, car ready for collection when promised and prices transparent
I think 4 out of 5 is about right
Good facilities, comfortable environment, agreed time scale.
All the information I needed was given, up to date information on the car service.
Just wish the mechanic would restore all my settings when he has finished the service.
The whole process was very easy and staff polite and helpful.
Some minor things still need to be fix after being service
Felt a valued customer and all my questions were answered promptly and clearly for me to understand. Very welcoming !
Good personalised service. A bit further out than my local bmw but I always find they make it worth my while via the service manager Mark Higgins. Very good service.
service took longer than planned and car not washed afterwards - specifically wanted brake dust on alloys looked at as I'm struggling to remove but this was ignored also
Dealt with in a profesional manner, in good time by pleasant staff. Great coffee also.
Sadly had to wait over 20 mins for a service advisor to attend me on collecting my car. Perhaps collection appointment times should be made to avoid eveybody collecting there car at the same time around 5.00pm and having to wait too long.
300 for an oil change is way too expensive in my opinion
Really friendly and efficient
I did have to wait a long time when I came back to pick up my car after going home. My car was lovely and clean inside and our though.
Service carried out, car ready for collection on time.
Always good service
This was the second time the car had been in for the same issue - they kept it for four days including a weekend - we did not get a phone call to say it would not be ready and made a wasted journey to come and collect it. Still awaiting an email.
No problems booking.
Outcome eventually fine.
Excellent team and excellent service
Terrible customer service, service team dont ring and give updates had to chase twice.
Everyone at the dealership is approachable, professional, friendly, courteous and helpful. Nothing is too much trouble. A shining example of how it should be done. Truly outstanding.
Good staff. Lovely valeted car once it was ready
There had been a misunderstanding with the booking however Sandal Huddersfield were still able to undertake the service
I had to speak to a manager to get a satisfactory resolution to my complaint
After sales support due to faulty idrive i had repeated visits to BMW to resolve the problems
Usual good service, but £50 to swap my winter tyres for summer tyres, in my opinion was excessive. Consequently I did them myself.
THIS WAS AN EXTENDED WARRANTY REPAIR BUT WAS DEALT WITH PROMPTLY
Very slow in the collection of my car for the service and the collection of the keys after. Also after 1 week the service lights have come back on so the car needs to go back to the garage.
From been welcomed by the receptionist right through to having our vehicle given back to us we were treated professionally and courtesy.
The service offered and general customer experience was really good.
Everything done efficiently and effectively - see answer above
The problem was resolved perfectly
I don't know what goes on under the bonnet and I haven't notice any particular improvement in running. Valet was nice. I did feel I was rushed out at the end when I'd paid a not insignificant amount of money.
Totally friendly and professional
Everything explained to me at time of booking , length , waiting area , costs and on the day , front of house team were friendly , on hand to answer any queries and the service was done well , timing was spot on and cost of the service was good.
No complaints or concerns
I thought the price for a first service. Oil and filter was too high
Delay factore and advised that courtesy car not available until March 16 when 9 month old car required for 2 days for headlamp bulb replacement. Did finally obtain one!?
I called in without an appointment & explained that I had a problem with one of my tyre valves. I was told that I would need to wait a while however they would rectify my problem ASAP. This was completed within the hour, excellent service by John.
Do not return calls when you have waited all day. I had to ring 3 times to get my reply. This is not the first time. I even told the receptionist. Obviously made no difference.
Marked down on service experience due to broken rear wiper arm that I mentioned at handover was not replaced & ran out of screen wash two days after service, which it states was checked on the vehicle health check
Very good service unable to falt it
Let down specifically by being constantly fobbed off with poor excuses for my car to be repaired.Initally I could understand the information I received from the service department however my trust and confidence were totally lost in the end.
Tyre needed replacing and it was a good price.
Very happy from last visit compared to other times
Had issues with the tail gate opening owing to the fob button was very sensitive, it took 4 phone calls before some one told me there was an ongoing problem. It was the last phone call when it was explained to me.
Fixed the fault now drives fantastic
Took a long time to fix the problem, car off the road for fourteen days. However I was well looked after with replacement vehicles so not too much of a hardship. I appreciate the 'E' (plug in hybrid) knowledge is work in progress.
Good communication from start to finish in terms of progress of the job - and spotted the car was ready for a service so did it all at the same time.
Easy to arrange , received reminder , efficient drop off and called on time to pick up my car. When picking up car was very pleased that they gave time to go through details of the MOT and car had been cleaned in and out. Very efficient
Because Sandal do as they say they will.
I'd logged a rattle on previous service and was told it would be sorted next time it's serviced. This hadn't been done as I was expecting so now have to wait until next service. Also head unit was due to be replaced but part hadnt been ordered.
Did the job really fast and even cleaned the car
Although very helpful the problem I had still remains.
Overlooked my mot date and they managed to fit me in same day while I waited in comfortable coffee lounge.
We had a long wait once we have been informed our car was ready. Our spotlessly clean car had been washed by the service department and was left wet. customers should be asked if they want their car cleaning.
Work completed in full and on time, car cleaned and valeted. Great service.
I have been waiting to have my alloy wheels refurbished for several months. The car was booked in on several occasions and then cancelled a few days beforehand for a variety of reasons. When the car finally went in for the job, I was told that...
Thought car just needed MOT but in fact needed full sarvice which was done there and then for my convenience
Except from one of the managers, there is no progress report given during the service to let you know how things are progressing. No sense of urgency from anyone
Information passed on if required
1. They didn't actually book me in at all after i had called into the dealership. 2. Needed to cover at work couldn't have a loan car. 3. Dropped it off a day early explaining i need it back by 230, car wasn't ready, wasn't washed, rubbish!
Had a small issue with the protect x car care kit it was resolved after a week or so, only reason why it get 5*
Great service from Sam, and efficiently communicated to me the process, and weher we were at.
very efficient and not pushy
The sandal Huddersfield centre was amazing throughout my experience of purchasing my new car in particular with Sam and Giles.
I made the wrong choice of car a couple of years ago and thought I was going to be stuck with my mistake. Gary and Tom quickly assessed my needs , arranged test drives and put together a deal which had me in a more suitable car - all within 2 weeks.
Sales person was very knowledgeable and enthusiastic without being pushy. My purchase was helped greatly by having test drives in three different models which enabled me to properly judge which model was the most appropriate.
Kept well informed and smooth handover
Service and attention to detail was top notch
Easy personalised sale and accurate delivery time aswell very good!