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ABOUT SANDAL HUDDERSFIELD.

Find out more about what we do and our team.

Meet the team

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Richard Avery

Dealer Principal
  • Years at the dealership 20
  • Years in the industry 20
  • Department Management
  • Hobbies Music

James Whitefield

Sales Manager
  • Years at the dealership 13
  • Years in the industry 19
  • Department Sales
  • Hobbies Walking and Spending time with Family

Chris Cole

Assistant Sales Manager
  • Years at the dealership 2
  • Years in the industry 25
  • Department Sales
  • Hobbies Swimming and spending time with family

Chris Kendal

Retail Manager
  • Years at the dealership 9
  • Years in the industry 13
  • Department Sales
  • Hobbies Golf, Watching Rugby Union and Spending time with family

Gary Millaird

Retail Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department Sales
  • Hobbies Motor Racing, Dog Walking and spending time with the family

Kate Knowd

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Cooking, Music and Driving

Giles Brett

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Golf, Eating Out and Spending Time with the Family

James Hammond

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Motor Racing & Pets

Stacy Rymer

Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Department Sales
  • Hobbies Gym & Films

Thomas Yau

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies MMA, Tennis, Texas Hold'em Poker

Tom Jennings

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales

Janet Townend

Sales Executive
  • Years at the dealership 11
  • Years in the industry 19
  • Department Sales
  • Hobbies Horse Riding

Sam Chadwick

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Cycling

Gareth Virr

Concierge
  • Years at the dealership 5
  • Years in the industry 5
  • Department Reception
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems

Service

It feels like every occasion (though its maybe only 90% of the time) I leave the car with you something goes wrong and it uses up more of my time for the 'issue' to be corrected. I do not wish to waste any more of time dealing with Hudd Sandal

Service

Good level of the service; friendly and efficient this time around

Service

As above

Service

Based on my recent experience as mentioned above.

Service

Prompt, courteous and honest.

Service

Work done as and when requested. No unexpected costs incurred. Car valeted prior to collection.

Service

Fantastic service

Service

Service was not updated on the car although I specifically asked that it was done as they missed it last time so now I have to find time to make another visit just to get it updated (again)

Service

Staff always welcoming and helpful, work done to high standard and on time.

Service

Customer service at the reception was good, but no clean car and no personalised video was a bit of a disappointment. BMW have since offered to clean my car at my convenience, but I declined

Service

My car was returned after service, unwashed and unvacuumed, though to be fair, the dealership has sorted the matter and offered me a full valet

Service

I've rarely taken my BMWs to anybody else but Sandal. The main reason being that the car is returned by Sandal in perfect condition.

Service

Ayesha at the reception was very helpful and informative when dropping the vehicle off to picking up the vehicle up

Service

Did get a free valet but wasn't up to my standard. Bits were left unwashed screen was left with smear marks.

Service

Vehicle was left to be collected with Alarm Status on dashboard indicating the bonnet of the X3 was open. It's difficult to understand how that cold have happened; other than by ignoring the alarms. The vehicle hadn't been cleaned at collection.

Service

Took 50 minutes to be seen to both dropping off and collecting, always have to phone to see if car is ready at the end of the day, lack of communication.

Service

I recived very good service

Service

Totally satisfied. From booking to collection, everything went well

Service

Lot of waiting about

Service

Could not fault anything at all Alex was responsible for the service and he told me how long it would be and he was spot on time

Service

After cleaning the car there were oily footprints on the drivers side carpets,after complaining, the carpet was cleaned but not the transmission tunnel. I have to say the staff were courteous at all times.

Service

cant fault the service

Service

I had my MOT there and was met by the staff with a full report on the vehicles condition after it passed the MOT. PLUS it came back spotlessly cleaned inside and out of which i never expected i was well pleased.

Service

my car was built ii April 2016 but wasn't registered until June so the service wasn't due until June but the on board computer informed me it was required in April. I will now return in June to have the remaining works done.

Service

See above. Treated like I had a £500 banger not a year old BMW. If there was a no star option I would have used that.

Service

Good sales team

Service

Very polite and professional.

Service

Good surroundings, near to my home and car supplied. Very pleasant staff. Car cleaned and valeted, great job.

Service

Pre End of Warranty Check Service Manager very helpful and efficient

Service

Some communication issues on when my vehicle would be ready meant my vehicle was kept overnight, also some of the work was not completed and the vehicle has been re-booked to complete.

Service

The dealership had some technician shortages to deal with, that's understandable but I can't help but think this should be better planned for - it's pretty poor calling customers at 15:30 to say we have not been able to start the work.

Service

Please see above

Service

Poor customer service , but not the first time.

Service

I was completely happy with the work they carried out on my car and how they look after they customers

Service

For the reasons already identified above.

Service

Due to having to re book the service having taken the afternoon off

Service

Everything done right

Service

Good, prompt service

Service

everything asked for was done to my satisfaction

Service

See above

Service

Car was not washed or cleaned

Service

Polite staff and a quick turnaround. The cars always nice and clean on return. Price wasn't to bad either.

Service

Took 90 minutes to collect car following an MOT, seat memory settings had been cleared and despite valeting car was covered in dust.

Service

The dealership was completely full of vehicles, with nowhere to park. Customers where left to fend for themselves. The car was not valeted. Also a lot of waiting to hand the car over and to collect it.

Service

always ist class

Service

Well explained following the service. No pressure selling.

Service

Have always received great service

Service

Car was in for an MOT and failed. The service manager was off sick the nextday and nothing happened in his absence and there was no communication for >24 hours that my car was off the road. I enquired about the car at 4pm and nobody returned my call

Service

No issues with the service itself

Service

Richard wss brilliant from start to finish. Not pushy at all. Listened to what I was looking for and made it happen.

Service

The customer reps are lovely and easy to speak to but you do get the sense that you are being rushed through. For the price of going to a BMW dealer I would have expected a little bit more. Especially with the car coming back dirtier then when left

Service

Poor customer service no promises kept

Service

We were given a thorough explanation of what had been done to the car and everything was within the prearranged time frame.

Service

The car was serviced and cleaned inside and out. The only negative was that they said they would ring us when the car was ready, but didn't . We rang late afternoon to find it ready, but we probably could have picked it up earlier!

Service

Nice friendly staff.

Service

No communication at all. Had to drive all the way there just to find out car wasn't ready. Probs 10+ unreturned calls.

Service

Cost of an oil service a bit too high.

Service

See above... all time wasted and a cut finger equivalent to a paper cut.....hopefully will be sorted at third visit.

Service

No complaints about the work on the car. Car late to promised availability and no service personnel to explain. Service personnel appear to be a rare species and it is left to the receptionists to keep apologising and saying no one is available.

Service

Friendly staff

Service

brilliant job

Service

The staff were friendly and helpful.

Service

Car checked by a technician was put forward for MOT and yet failed. A car considered safe to drive could have been driven away as an MOT fail! Who is checking? I went a whole day without any updates and nobody returned my call. An absolute shambles!

Service

Easy to use service. Good communication

Service

1)They don't collect car from home.There is no courtesy car offer.No pick and drop either.They don't even ask. 2)Told me they'll get the car booked in for the check on intermittent PDC failure for the 27/03/2019. Both issues-pretty substandard.

Service

the work carried out is always good

Service

The front of house staff were great very polite and welcoming. My criticism is to do with the cleaning of the car, outside it was streaky and it looked like a dirty cloth had been used the inside was the same, the shiny black plastic was dull etc

Service

Advisor was great but fact the job what needed doing turned into a massive headache back and fourth when could of been sorted straight away

Service

Having previously owned Audi we were somewhat disappointed that a collect from home service was not available. Courtesy cars not always available

Service

No problems, car ready for collection when promised and prices transparent

Service

I think 4 out of 5 is about right

Service

Good facilities, comfortable environment, agreed time scale.

Service

All the information I needed was given, up to date information on the car service.

Service

Friendly sales especially Dan and James

Sales

First class

Sales

I got the car I wanted without any issues and it's totally to my specifications I didn't have to compromise on a single thing .. right down to the colour of the stitching.

Sales

Amazing service Sam Gill is a credit to your brand

Sales

Because James Hammond, the Motability specialist at Sandal Huddersfield , was extremely helpful, courteous and nothing was too much trouble.

Sales

The service we received at the BMW Centre was excellent, all persons involved were very knowledgeable and helpful, always polite and welcoming.

Sales

Super people wonderful service

Sales

Had a small issue with the protect x car care kit it was resolved after a week or so, only reason why it get 5*

Sales

Great service from Sam, and efficiently communicated to me the process, and weher we were at.

Sales

very efficient and not pushy

Sales

The sandal Huddersfield centre was amazing throughout my experience of purchasing my new car in particular with Sam and Giles.