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Good service, well looked after and kept informed.
I think hiding the Service Advisors in a back office is a retrograde step, I would prefer to see them up front and Customer facing as they were previously.
Good service with good advice
I would of thought as I had to rearrange my day for the pick up of my car through no fault of mine, some form of compensation would of been appropriate.
When I picked up the vehicle, I was told to wait in reception. Half an hour later a guy came over from Service. He said there is your key Mr Senior and that was literally the handover. I had to ask where it was parked! No paperwork provided either
Very polite efficient customer service. Very reasonable quote on soom tyres
Communication was not great in regards to the pick up of the vehicle after the service. Would have thought the car would have been thoroughly cleaned but it was not in great condition when picked back up.
Im slightly more satisfied than "Fairly Satisfied" but not quite "Very Satisfied" , main reason was availability of obtaining a courtesy car and the procedure of having to contact and use my insurance (or pay to use Sandals), which is a inconvenience
The service was friendly but Im annoyed that the item wasnt under warranty - Ive never ever experienced this problem with any other car weve owned and thats very disappointing for a luxury car.
Car provided while my service was completed.
Service carrried out correctly supported by knowledgable and informative personnel
I was kept informed about the procedure and given a courtesy car . The service was carried out within the time frame promised and I feel completely satisfied
The service on my car was not completed as requested, with a number of items missed completely, including dealing with a warning regarding coolant levels. This required a second visit to complete outstanding work after I contacted the dealership.
All work completed on time and car felt much better for the love and care given it.
overall things were explaned
I chose completely satisfied because everything went to plan,from collection,contacting me to inform me what they were going to do when servicing the car and contacting me when it was due to be returned and to inform me the service was complete.
Karl the service manager was fantastic - i had a surprise that i needed a new wheel which meant a failed MOT but Karl was really good at explaining the position and did a great job to source a new wheel from Germany within 24 hours.
Rob went out of his way to keep us inform of the progress regally
No hassles at all
Very good service, kept me updated, and good price
Good customer service. Although finishing up and getting car back to longer than Id expected car seemed to be sat in the car pack for sometime before I was told it was complete
Was unable to get hold of anyone in the service department (and they never called me back) when I received the first recall letter a few months ago. The lexperience was now more positive, when I received a second letter from BMW for the same issue.
All I can promote is the care and attention I received from Will - he is an asset to the company
I would have just liked an explanation on what the parts I had to have replaced did and as the car was working when it went in to what extent did I have to have the parts replaced. My car is 10 years old and my bill was 2300.
Staff very helpful
I was left sat waiting for my car for over t0 minutes when I came to pick it up.
Turned it around very quickly, car wasnt valeted and some parts issues but I understand these werent the dealers fault
Always friendly, knowledgeable, and interested to please. Couldn't ask for more.
The only let down is actually getting hold of someone from the service dept when ringing up.
I was kept well informed about the situation with my car and all work was completed on time. Thank you Rob.
Very happy with alround service
Had to wait 3 hours for a 10 minute reset of warning system but happy overall
I was kept waiting for hours while a part was fitted. Once the part had been found in store, it became clear that the replacement was faulty and Sandal had to send away to BMW for a replacement, bringing Sandal quality assurance into question
Collected and delivered car for service as arranged.
People, place and 5 Star customer service
Convenient and well looked after. Overall an easy experience having car serviced and mot. Good communication
My car went in for the front brake pads changing and the Sat Nav updating. My Service envelope clearly stated 'Do not wash Car' - the car had been hand washed by someone and every panel was scratched, also the Sat Nav update did not go through!
The service was completed exactly as described, the staff were courteous and efficient at every step. The environment is exceptional, the courtousy car was a quality vehicle which in reality was an excellent sublimal sales pitch but very enjoyable
Although they are going to pick my car up and sort the paint work out i do feel it should have been checked before the client came to collect it.
excellent customer service from sandal
Service department didnt know which car was mine even after telling them it was parked at the front. Tried giving me keys to someone elses car after nearly an hour wait.
My car was given a full health check and returned to me clean and sparkling inside and out.
I had booked my service stating I would be waiting for the car. Service dept were unaware of this. I arrived at 8.45 am and the car was not ready until 12.15 pm which was frustrating when I was told it would probably only take 2 hours.
Great members of staff made me feel very welcome.
It was average. Nothing special
Efficient and on time
Fitted faulty parts to my car.
Car booked in with intermittent fault on rear wheel. Whilst the garage carried out a BMW update they said it required ,they stated they could not hear the problem and did not even take the rear wheel off to investigate. Car under warranty.
Friendly staff efficient service
Sloppy customer service. Called at 5pm on a Friday to say car needed a part so not ready. Asked to be called by the dealer on Monday when car ready. I did not get a call and had to chase when car would be available. Staff totally indifferent
Had a new cluster fitted and some settings still not set rang and was told someone would call back and talke me through the settings between 4.30 / 5.00pm Monday the 19th of February I sat in the car between the times but was let down no call
The known fault on my vehicle should have had a know rectification time so why was I advised inaccurately
Showroom is very pleaseing refreshments are redially available with comfortable seating
Just did what it said on the tin, friendly good service
Unfortunately I am not able to give a completely satisfied result due to the issues I am experiencing with my car (Though I do note these are not dealer-specific)
Everything was fixed fast
Excellent job and cheaper than quotes from other body Shops!
Good service but said they had been too busy to wash and vac car. Otherwise great.
Reason given above
Service cost is expensive for what it isIdentified requirement to replace a tyre, which after comparing costs for other providers proved to be >20% more expensive - therefore exacerbated the feeling of being expensive and not getting value for money
Very happy with service when car was booked in, just took quite a while to get an appointment. Luckily it wasn't urgent
I described the fault & booked it in Tuesday, I dropped it <4pm Monday, told 24hrs later the part had not been ordered & so would need it another 24hrs. This is unacceptable service
Everything as expected
The car was not cleaned before being returned to me
Seen straight away. Courtesy car was ready and my request had been followed - I dont drive automatics. My cat was ready for collection by the time specified.
They went into the problem of my faulty fuel gauge ans seem to have solved it properly. Its now working fine and the cost was zero. Thanks a lot.
Was told my steering rack had arrived, and booked car in. Was then informed that staff were off, and they'd need it over the weekend until Monday. Monday they call and say the steering rack is no longer in stock.
Good all round professional service.
Following service, I did wait until previous customer vacated.
made to wait an hour over the agreed collection time then to find out reception had logged me in under the wrong name.
vehicle was also due to be assessed by body shop, but despite vehicle being with you for 3.5 working days, this did not happen.
Full service completed, excellent customer service
I was expecting my service to be completed with my MOT. This is why its fairly satisfied and not very.
slight delay on the delivery, mainly due to Easter Bank holiday weekend and Snow. But otherwise great experience
The service was prompt. Time frames set out were met and I was kept informed via email or phone throughout.
BMW Sandal has been keeping me in touch of the progress of when the car is due to be built and due to be delivered. I have not a second felt left unattended.
The whole process was made simple by the sales team at sandal huddersfield and the handover of the car was a great experience.
I have had good dealings with this centre over the years. This time around was no different. I would have liked production updates (just a text or email) but overall good.
Outstanding customer service as always at Sandal BMW Huddersfield
Everyone was very friendly but professional
easy purchase, no hard selling, I had a firm view of what I needed and this was accomodated
Slight problem and delay regarding date of delivery and collection
Again Kate was brilliant and knowledgable without being a typical sales person
The only issue was with the private reg plates. All along I had expressed concerns in respect of the transfer of these and when picking up my new car we were there 3 hours trying to sort out. It took another 2 weeks to finalise
There is know defect with the seals around the door dating back to at least 2015 and BMW still haven't resolved it at the factory. I know this as my brother has had two 3 series with the same fault. Garage repaired this, but had to return the car.
Love the car and the service offered was very good. Had a bit of a wait when collecting the car, but I wasnt on time, so understood.
Good service from Tom
No real negatives. The only reason not a 5 is that I had to return to straighten out the rear number plate. Attention to detail not quite perfect.
Fantastic attention to detail from reception, through the sales and technical process through to the handover.
They kept us informed from start to finally picking up our bmw really happy with everything
The purchase was simple but very thoroughMy delivery had to be delayed because of poor weather & this was dealt with easilyThe workings of the care were explained well & it was clear that if I have any issues then to contact them directly
All of the above!! Well done Kate and Gary in Huddersfield Sandal BMW. 1st class
As above the sales woman was horrible to deal with and rude, the car was damaged and the garage refused to sort it, except for sending back to a valeter with a dirty rag who would have done more damage, so I just left it, and now have a scratched car
Fast and efficient communication was top class throughout
Would have been top score - however they have no empowerment to improve the hand back process with BMW Finance.
Tom Lau was excellent to deal with. Hes a credit to your company.
The purchase of the car was fine, however aspects of the handover were poor. I arrived at a pre-organised time at 3pm and didn't leave until 6pm. This was a car that I'd ordered and it was already 3 weeks late. There were no booths to sit in.
They kept in contact with me every step of the process
Sandal BMW are professional friendly and extremely polite and accommodating
Did not have any problems
Everyone involved, from the receptionist and cleaner to the sales and finance people are all very professional and attentive.
Quick, non pushy salesGreat customer experience Human connection
The level of interaction from the outset was right, they listened and understood my key requirements.Good support and understanding from the beginning until the end.