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Fixed the fault now drives fantastic
Took a long time to fix the problem, car off the road for fourteen days. However I was well looked after with replacement vehicles so not too much of a hardship. I appreciate the 'E' (plug in hybrid) knowledge is work in progress.
Good communication from start to finish in terms of progress of the job - and spotted the car was ready for a service so did it all at the same time.
Because Sandal do as they say they will.
Easy to arrange , received reminder , efficient drop off and called on time to pick up my car. When picking up car was very pleased that they gave time to go through details of the MOT and car had been cleaned in and out. Very efficient
Did the job really fast and even cleaned the car
Although very helpful the problem I had still remains.
I'd logged a rattle on previous service and was told it would be sorted next time it's serviced. This hadn't been done as I was expecting so now have to wait until next service. Also head unit was due to be replaced but part hadnt been ordered.
Overlooked my mot date and they managed to fit me in same day while I waited in comfortable coffee lounge.
Work completed in full and on time, car cleaned and valeted. Great service.
We had a long wait once we have been informed our car was ready. Our spotlessly clean car had been washed by the service department and was left wet. customers should be asked if they want their car cleaning.
I have been waiting to have my alloy wheels refurbished for several months. The car was booked in on several occasions and then cancelled a few days beforehand for a variety of reasons. When the car finally went in for the job, I was told that...
Thought car just needed MOT but in fact needed full sarvice which was done there and then for my convenience
Except from one of the managers, there is no progress report given during the service to let you know how things are progressing. No sense of urgency from anyone
1. They didn't actually book me in at all after i had called into the dealership. 2. Needed to cover at work couldn't have a loan car. 3. Dropped it off a day early explaining i need it back by 230, car wasn't ready, wasn't washed, rubbish!
Information passed on if required
The warranty repair work carried out on my passenger side door, the work was obviously not checked as the panel was hanging out by about 2 inches, there were dirty marks all over the white leather seat and where the leather is on the door too
Very friendly and courteous staff BUT no call to tell me my car was ready - evidently my mobile number could not be found, even though I bought my car from Sandal and had it serviced there and had been contacted before.
As above.. the fact they didn't listen properly meaning me having to book the car in again .. incoviencing me and requiring time out of work to sort this..
Great efficient service
Phoned up, asked me to bring the car in next day, found another fault, all sorted in a couple of days, Very friendly people.
On several occasions Ive had my car in for various services or little niggles, but just recently the reflector has fallen off the light under the driver side door cil. Car is still under warranty, but always a battle to get work done under warranty.
Very helpful and nothing too much of a problem.
Accommodating & "can-do" attitude from all staff.
As mentioned above plus i felt the Rep was more interested in trying to charge me for stuff that was outside the cover of my Service Pack
My car got fixed and received updates throughout. However it took an extremely long time than anticipated as spare parts had to be ordered from abroad. I strongly believe I should have been offered a courtesy car for such inconvenience.
When returning to pick up my car I was kept waiting for 30 minutes despite three phone calls from reception.
Dealt with problem professionally
EFFICIENT, COURTEOUS SERVICE THROUGHOUT. GOOD VALUE FOR MONEY TOO.
Not being contacted on my mobile number as requested and instead being left a message on the land line.
As above. Disappointed that the car was not completely valeted when returned as has happened on previous occasions. Inside the car was not cleaned.
As above let down by time taken to deal with vehicle.
All completed in relevant timescales
Took over 30 mins to collect car
Car ready before time stated and well cleaned.
An apology was given about the time it had taken to complete the service and I was then told that the sensor issue was because I had fitted winter tyres and not paid for new pressure sensors. Complete rubbish! I explained these were the same wheels
Generally very good, good communication and all ran to time. The only negative was that the steering wheel and gearshift were dirty when I got in the car, so had to clean them when I got home.
Comprehensive yet reasonable priced
Too much waiting at drop off and collection. About 45 minutes each end
Easy drop off and pick up and friendly helpful staff
MOST OF THE CARS ISSUES WHERE SORTED WITH THE NEW PARTS THAT HAD BEEN FITTED BUT I NEEDED EXTRA SUPPORT FOR SOME PROGRAMING
Did everything they needed to. Courteous and caring
An email confirmation of the booking and a reminder email or text closer to the date were the only things absent.
Wheels were changed whilst I waited in a comfortable environment
Very prompt and efficient while I waited
The warranty issue with the sunroof has still not been resolved. The car will have to go back in.
The service has always been poor. The last twice I took my car in for service the keys have been lost. The last time the technician had taken them home. I complained and asked for the manager to call me the next day. Unsurprisingly there was no cal
Great service - friendly staff - good coffee!
I wasn't completely satisfied as I was told my car had been washed but when I picked it up it had not been washed.
On that occasion only; also the wheels returned appeared totally uncleaned. It is pity that the BMW does not clean wheels when placed in a storage.
Problem arose after service - very quickly rectified by Sandal - but the fault resulted in having to make a second journey to the dealership and another two hours awaiting rectification.
Waiting times were minimal, with a relaxed service whilst i waited (and great coffee)
Really helpful and do what they say.
At my service it was agreed that a new roof would be ordered for my car as it was not correctly fixed last time. I have still not heard from Sandal Huddersfield and this is 2-3 months later
Car collected and brought back by pleasant man. All paper work not a bother. Reasonable price. Car valeted in andout,which I did not expect.
Sandal Huddersfield have always been very customer aware and it makes even a routine service a good experience
Service and attention to detail was top notch
Easy personalised sale and accurate delivery time aswell very good!
We had a small issue with the presumed valuation of the vehicle and I was not keen on how the initial compromise was handled, however the issue was over a few hundred pounds and I felt that the way in which it was initially handled was out of context
Support given in selection of car and specifications
Janet kept in touch so we knew precisely when the car would be available
Had done my research before going to dealers so know what I was after, so whole process was complete and I had my car within a week. Result!
Staff friendly and helpful. The only slight disappointment is that I am still waiting for written confirmation that the Tyre and Wheel insurance would cover my BMW supplied winter wheel wheels and tyres.
Excellent customer service was kept well informed right through the process
Was looked after from start to finish so helpful and knowledgable abt products
All the team were a pleasure to deal with and I look forward to buying a second car in the coming weeks