About Your Local BMW Retailer | Sandal Huddersfield

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

186 ratings and 144 comments received in the last 90 days.

19 May 2026

Excellent from start to finish, just a slight problem with number plates but resolved without any issue

17 May 2026

All the staff were helpful and the whole process was carried out in a professional and relaxed atmosphere.

04 May 2026

Great knowledge of cars and financial services

05 April 2026

Sam the sales person i dealt with was super professional, very knowledgeable and made the purchase decision very easy for me.

03 April 2026

Beata is a fantastic sales rep. Always helpful, positive and knowledge of the product is brilliant.

03 April 2026

Jane made the whole experience feel personable

02 April 2026

Great hand over and explains everything fully.

29 March 2026

Very very personal and dedicated team

25 March 2026

Completely satisfied with the overall experience we received from James nothing was too much trouble he answered all our questions he kept us up to date on the progress of our car before delivery and came in on his day off for handover.

25 March 2026

Great service from Mia

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24 March 2026

Friendly and efficient service. Kept me up to date throughout the production cycle and immediately the vehicle was delivered to the dealership. The pickup of the vehicle was first class. In short, excellent service throughout.

24 March 2026

Very helpful and knowledgeable sales professional that helped and guided us through the whole process with no issues or concerns.

24 March 2026

Both Luke and Gary were professional, and the whole process and experience of the purchase and delivery was seamless.

24 March 2026

I have purchased many cars over the years and this is my favourite dealer. I am pleased with the car and the overall experience.

23 March 2026

I was totally satisfied with the help that James provided.

16 March 2026

The staff was very helpful

12 March 2026

Jane has been incredibly patient during the process of my purchase. All my questions have been answered - and the offer of ongoing support from Jane is very reassuring.

10 March 2026

The process from test drive to purchase day was seamless - the whole team were extremely knowledgeable, professional and made me feel valued as a customer.

09 March 2026

Friendly and helpful staff

04 March 2026

Found the process very professionally dealt with by James Hammond &the team excellent service

04 March 2026

Great service all round

28 February 2026

Friendly experienced staff

21 May 2026

Booked a waiting visit for a recall. All members of staff were polite and friendly. Pleasant waiting area. Car completed quickly.

20 May 2026

Work was carried out in timely manor and within quite given, standards of car cleaning left a lot to be desired though, looked like they hadn't bothered with the wheels!

19 May 2026

All the staff were polite and helpful and they kept us informed throughout the service.

19 May 2026

Warranty work carried out as required, happy with the service I received. Friendly and helpful staff

19 May 2026

Given a poor hire car that was dirty inside with sweets strewn over back seat and only 100 miles left on electric battery. My car was vacuumed but not the boot and my additional floor mats not replaced and left in boot.

19 May 2026

Reception is seen straight away, making first contact easy and stress free. The staff dealing with the processes involved are well prepared and explain things in a clear and correct manner.

19 May 2026

Good service from all staff.

18 May 2026

Good precise motor engineering by very thorough good trained technicians.The only downside was the car was not vacuumed or washed on completion.

17 May 2026

Great service

16 May 2026

Easy drop off/ouck up

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15 May 2026

I waited in the garage for my car, after 6.5hrs and chasing up again the service person came and apologised that they didn't know I was waiting and it was due to go in next! 7.5hrs I waited. Your reception staff are a credit and let down by service!

14 May 2026

I have always used BMW to service my cars even though they are expensive. My down score is on the Friday the vehicle check was all green but I had to come back the following day for work on a leaking tyre valve which was leaking on that day

14 May 2026

Great service from KIm

13 May 2026

Very pleasant and kept well informed

13 May 2026

Good facilities in Centre whilst waiting for service to be completed, which was done to promised timescale and price agree.

13 May 2026

I was extremely satisfied with the service provided by the Centre. Communication was professional, responsive, and courteous throughout, and my enquiries were handled efficiently, leaving me feeling well-informed and valued as a customer.

12 May 2026

The work was completed in an efficient and timely manner.

12 May 2026

Poor communication, left 73 miles away from home because the work that was suggested couldn't be done until the following day.

12 May 2026

The necessary work was carried out as requested and on time. I discussed the work with Kim before and after it was carried out and I was delighted with her professionalism, customer relationship skills and her humour

11 May 2026

Wash out performed has left multiple scratches on the car

09 May 2026

Brilliant service was looked after

09 May 2026

We had two tyres fitted at a minute notice totally appreciated being squeezed in I had to wait for the tires to be sorted which I was very happy to do so really pleased with the end result and all staff was very friendly

09 May 2026

Exerlent service

09 May 2026

Welcoming and pleasant staff

09 May 2026

Everything went perfectly to plan, and the work was completed to an excellent standard well within the allotted time.

05 May 2026

Brilliant service ,would of given 5 star but there was no offer of a courtesy car everything else was top notch

05 May 2026

BMW have very high standards

03 May 2026

Happy with the service

02 May 2026

Clean professional polite & friendly

01 May 2026

Done on time which enabled me to wait. No problems experienced

27 April 2026

Sandal BMW ia a fantastic dealership,always ready to assist with issues.

27 April 2026

Everything was perfect, I stayed at the garage while working, was offered a private room incase it was needed and also coffee & snacks. Great service

27 April 2026

Smooth process and to end and well communicated

26 April 2026

Fantastic service nothing is a problem would highly recommend ??

26 April 2026

Prompt, friendly and very helpful

25 April 2026

As well as a service the car was booked in for new parking sensors , unfortunately I will need to revisit as the front sensors are still showing faults

22 April 2026

Service staff were good but there is a lack of communication between reception and service desk.

22 April 2026

Usual quality service. See later for what I hope is a helpful suggestion.

22 April 2026

Excellent service provide by all involved

21 April 2026

250 characters is not enough for me to describe the great service I received from Beth and the team at BMW Huddersfield. Everyone I'd dealt with in the showroom was so kind and welcoming. Beth has gone above and beyond during my visit & is an asset.

21 April 2026

Everything was as expected and no problems at all.

21 April 2026

very helpful and polite staff

21 April 2026

Work completed on time and everything Updated.

20 April 2026

Easy.

20 April 2026

Everything was dealt with professionally and thoroughly.

19 April 2026

Good service from tart to end

19 April 2026

Great service as usual from all departments. Thank you ????

19 April 2026

Did what was asked at the agreed price

18 April 2026

All staff were very helpful and I had a very quick and easy experience.

18 April 2026

The whole customer service was fantastic from the reception to service lady I dealt with.First class

16 April 2026

Everything went very smooth.

16 April 2026

I have been a customer of Sabdak Huddersfield for 17 yrs and would not go anywhere else!

14 April 2026

I still hear noises when turning my steering after fixing the advisory I saw from my MOT. It is a poor service this time around.

13 April 2026

Excellent service throughout my visit

12 April 2026

The staff at sandals Huddersfield were absolutely wonderful. Smooth booking in , listened to my needs,kept in touch to let me know what was happening, curtious and polite. Car was clean and hoovered when I collected A1 sevice

12 April 2026

I was called, texted and emailed as a reminder twice before the appointment which is great. When I arrived the reception staff noticed my bag and asked if I needed work space, wifi code and plug socket, which I did. The work took less time too!

09 April 2026

Did what they said when they said and provided a space were I could work while they did my car

06 April 2026

I approached Sandal BMW with 2 issues (rear door lock/unlocking and the side view cameras) - The car was looked at as agreed and the next steps advised. The member of staff (Evie) was professional and kept me updated on progress.

05 April 2026

Wonderful experience, always recommend SANDAL BMW SERVICE. Made my day????

04 April 2026

Very polite, clear and concise.

02 April 2026

It was great on this occasion, communication and everything else was as expected.

31 March 2026

1st class

31 March 2026

Friendly staff, professional and all ran smoothly

31 March 2026

All staff very friendly and helpful

30 March 2026

Very pleased ,nice friendly staff warm comfortable very clean surroundings .Good coffee with even a chocolate biscuit ,what could be better.

30 March 2026

I found the whole service experience excellent, from the first phone call to collecting my vehicle after the repair. The service advisor (Evie Snow) was very professional and kept me informed throughout my visit.

29 March 2026

No complaints about anything

29 March 2026

Professional friendly service

29 March 2026

Professional, friendly service

29 March 2026

Nice welcome and well looked after by the staff. Offered a drink and a table to work out while my car was being serviced

28 March 2026

Kim and Lauren were great and kept us up date on everything

28 March 2026

The issue was resolved and I was shown how to stop it recurring.

28 March 2026

Work completed as per expectations

26 March 2026

Very efficient, Lauryn, Evie, Beth, Tracy and Emily were ever so helpful and address all my concerns brilliantly. Big thank you to the service team

25 March 2026

Everything was communicated to a high standard

25 March 2026

Professional and courteous

24 March 2026

Did everything I asked

20 March 2026

Good service

20 March 2026

Charged £70 more than quoted on the phone. No explanation given.

18 March 2026

Care, get clear information about car, and good treatment

17 March 2026

Work carried out in a speedy fashion.

17 March 2026

Windscreen was the only thing they where unable to deal with

17 March 2026

Sandal Huddersfield is a good branch, friendly. Often I work there as my car is been serviced / other, very peaceful and the staff always check in on you. Kim is very friendly.

17 March 2026

It was a 2 hour appointment and i was there four and a half hours!! I know i had to have two new tyres on as well, but Emily told me it wouldn't take long but it took one and three quarter hours!! If she had kept notifying me of what the hold up was

16 March 2026

Every thing went ok

16 March 2026

Courteous and efficient as ever.

16 March 2026

1. Connection to the wifi at the Huddersfield Sandal BMW is not easy. The wifi setup definitely needs to be fixed. 2. I waited a few hrs at the garage whilst my car was in repair. There are several TVs but none of them are tuned to any channels.

16 March 2026

Helpful and efficient staff .

16 March 2026

Took a day extra to replace a tyre which they did not have in stock in order for the vehicle to pass an MOT. The dealer will not provide a service plan as I did not buy the vehicle from themselves!

15 March 2026

Very quick, efficient and friendly service

15 March 2026

There was a minor breakdown in communication about a part that was needed but not a problem, the discount was fine and I walked away happy. Evie Snow my advisor and Lauren (I don't know her surname) were very helpful indeed please thank them for me.

14 March 2026

We arrived in the early afternoon to be told that my car was finished and just needed a wash. We had to wait two hours before paying for the service. When we returned to the car, the dash cam was still unplugged. We later found a fault with the car.

14 March 2026

The initial booking was easy. Friendly staff when dropping off and picking up my car. Service staff kept me informed.

14 March 2026

Came in on the wrong day but still fitted me in So nice

12 March 2026

Excellent service as usual

12 March 2026

No complaints.

12 March 2026

Excellent Customer Service from Kim

12 March 2026

First Class service, great video and report

11 March 2026

Great reception, great staff, gave me access to a room so I could work during the 2 hours the car was being serviced. Was even given a special selection of biscuits to choose from !

10 March 2026

Communication a bit vague

10 March 2026

Friendly, responsive and went out of their way to fit in my needs.

10 March 2026

Great communication throughout, booking-in, handover, service and collection of the vehicle.

10 March 2026

Got my car booked In promptly. New handy key drop off at reception. Had a call around lunch with explanation of the work that needed doing. Car was washed, vacuumed and ready to go by 5pm. Perfect ????

09 March 2026

Booked in quickly, job done professionally, good feedback and explanations

09 March 2026

You met my expectations

09 March 2026

Always very professional

09 March 2026

had to go back twice, issue was not resolved first time which was caused by the technicians but I was charged for!! Service light was not reset also

08 March 2026

You charged me £250:00 for a wheel bearing change . I drove the car home with the same fault noise I brought it in with

08 March 2026

Whilst work on car has seemingly been done, communication during and post service/warranty work has been appalling.

08 March 2026

Yes I satisfied with the service they provided

07 March 2026

In terms of the dealership & team the experience was fine

04 March 2026

Great service

03 March 2026

The booking process was seamless, which set the bar for my appointment. On the day the team were lovely and helpful and informative.

03 March 2026

The man who booked the initial appointment was not very accommodating. The lady I spoke to on arrival and managed the booking, did not communicate with me - just sent a random email at 4pm, so I called immediately, too late for anything..

02 March 2026

Always a very friendly and helpful set of staff. Car MOT'd promptly as it was a waiting appointment

02 March 2026

Generally happy with the service, every thing was made easy and my car came back valeted, just expecting wash and vac. There was a mix up with day booked for the service, although it did get re-scheduled for the day after.

01 March 2026

I'm extremely disappointed with the experience I received. I was given conflicting information by different members of staff, and it was clear that the overall knowledge within the team was very limited. The customer service was poor throughout. I wa

01 March 2026

Service completed on time. Offered a suitable area to work whilst car was worked on and refreshments

01 March 2026

efficiency, speed, sticking to cost estimates, staff politeness and manner, facilities when waiting

28 February 2026

My service advisor Beth was very friendly and answered all my questions when I arrived. The recall was completed after a couple of hours as requested so I could then carry on with the rest of my day.

28 February 2026

Reasonably priced, excellent customer service, professional and friendly staff.

28 February 2026

X5 was presented for diagnosis of a transmission train problem. Post gearbox oil change, multi warning messages appeared i.e problem not resolved Liaison with technically knowledgeable person resulted in remedial plan involving further work and diagn

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Our contact details

FIND Sandal Huddersfield BMW

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01484 515515

Map

Areas served

Huddersfield as well as surrounding areas including Bradford, Halifax, Brighouse and Bingley

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Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 14:00
Sun:Closed

Phone

01484 515515

Map

Areas served

Huddersfield as well as surrounding areas including Bradford, Halifax, Brighouse and Bingley

View map

Address

98 Leeds Road, Huddersfield, HD1 6NN

Opening Hours

Mon–Fri:8:30am - 5:30pm
Sat:8am - 1pm
Sun:CLOSED

Phone

01484 515515

Map

Areas served

Huddersfield as well as surrounding areas including Bradford, Halifax, Brighouse and Bingley

View map

Address

Thornes Lane, Wakefield, West Yorkshire, WF2 7RB

Opening Hours

Mon–Fri:8am - 6pm
Sat:9am - 12 noon
Sun:Closed

Phone

01924 333200

Map

Areas served

Huddersfield as well as surrounding areas including Bradford, Halifax, Brighouse and Bingley

View map