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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
342 ratings and 157 comments received in the last 90 days.
06 May 2025
The service I received from Sandal BMW Huddersfield was excellent, from the initial contact, through help I received deciding on the details of the purchase, to the agreement and final delivery. I was pleased to have met staff at different levels.
05 May 2025
My car wasn't 100% clean Jane had to ask for the car touching up and when I got home it still had water marks all over the doors
07 April 2025
Someone was always on reception (not the case for other local car dealerships) friendly and helpful. Staff were quickly available (also not the same experience at other local dealerships - waited over 15 mins in VW and ended up leaving).
04 April 2025
All done very smoothly, effort put in with the unveiling and answered any questions I had and followed up with an after sales call to check all was ok which was appreciated.
03 April 2025
Sam, Chris and Alan, great service and worked with me to ensure my purchase meets my needs eg suggesting taking a test drive as engines were different. Just feel the team are really genuine and honest. Should be a given but it's not in all businesse
01 April 2025
Whilst I have moved home away from the Sandal dealership in Huddersfield I returned there because of my connection to them and the first class helpful people who are a pleasure to deal with.
31 March 2025
Never had any issues with Sandal at Huddersfield. The buying process is slick and easy with great service throughout from all of the staff.
29 March 2025
Extremely helpful and excellent product knowledge
24 March 2025
Smooth experience
20 March 2025
Mia at Sandal Huddersfield was extremely helpful when we were choosing and putting the specification together. She kept me up to date throughout the build process and myself and the family were made to feel special during handover
20 March 2025
Always a pleasant experience. I have nothing negative to say.
18 March 2025
Good service
18 March 2025
The car was ready on the day Jane told me it would be, and the purchase went through very easily and quickly. Everyone I dealt with was brilliant and efficient
18 March 2025
Perfect
16 March 2025
As mentioned above
12 March 2025
The sales person and the finance person were both very helpful and professional.
10 March 2025
Sandal BMW Huddersfield have looked after my needs and have been friendly and helpful throughout.
06 March 2025
Beata has done it again. Another fantastic sales experience. Ordered in November,collected March and Beata kept us fully updated on the vehicles progress throughout,which is exactly what we required. Could not possibly buy a vehicle without Beata.
21 February 2025
Very clear throughout the whole process, regular updates and complete transparency.
08 May 2025
Superb service and information delivered by Jane
07 May 2025
See above - I'm a loyal customer of Sandal - however, standards have slipped, from the experience I've had of late - not your usual high standards. Also, please don't try to upsell me on 4x new tyres in response to a slow puncture on 1x tyre.
07 May 2025
I was kept updated all the way while my vehicle was getting sorted thanks to Gary Millaird, Beata Khennas and the res of the servive team.
07 May 2025
Minor but important issue sorted
06 May 2025
No signage to direct me past the Mini entrance and then no signage to BMW garage reception.
05 May 2025
As usual in my experience, everything went well on the visit with friendly staff & timely completion of the job requested.
05 May 2025
Very pleasant and efficient staff
03 May 2025
I accept that mistakes are made but not to be told something had been checked when clearly it had not. Next day when I had brought it to the dealership attention I was told that the adblue would be topped up free of charge on next service visit .
01 May 2025
Friendly staff carried out in a timely manner
30 April 2025
The fast lane Engine Oil service should take 90 minutes, but this took 2.5 hours. They may have been particularly busy.
29 April 2025
See above
27 April 2025
The work was first class and fixed my issue and the staff were very helpful and friendly.
25 April 2025
Job well done
25 April 2025
Extremely happy
24 April 2025
work completed very well and kept informed of process
24 April 2025
If Sandel's are overcharging every customer by 4.16% this is a Trading Standards issue, as it is Fraud. It may not be intentional but it is still wrong. What I feel most angry at is the lack of response by Lucy Gallagher in service.
23 April 2025
The workshop is over capacity & this is detrimental. Nick, the manager, was helpful after I complained. Beth Hindby was excellent and does a great job. She kept me up to date, she is efficient, easily contactable, knowledgeable & friendly
22 April 2025
No problems. Appreciate the video vehicle check
22 April 2025
No problems at all, well looked after
20 April 2025
After waiting 5 weeks the car had a brake service which was done. The diagnosis showed the car required a new replacement part. This was identified and I was called at 4pm to inform me and that the part would not arrive until the next day.
19 April 2025
.
17 April 2025
Easy to book car in, work carried out on time and excellent feedback on results.
17 April 2025
Very happy with the service
17 April 2025
The car came back clean, the work done, and a video report on the status of the car.
17 April 2025
See above
16 April 2025
As noted above, didn't have the part to begin with and the car hasn't been right since. I've basically been told it's not their fault, despite the car being fine prior to it entering your garage. Let's see how the 25th April goes.
16 April 2025
The staff at BMW Sandal Huddersfield are very friendly and more than happy to help with a customer's requests.
16 April 2025
My floor mats were missing after my MOT so had to arrange a time to collect the from the dealership.
16 April 2025
Good advice
15 April 2025
To unlock the boot of my car I used to press the open boot on fob now I have to unlock the car to do this I rang to explain to be told to go to settings to see if I can reset it surely it should have been set before leaving and radio and phone also ?
15 April 2025
Easy to book, lovely staff and showroom is immaculate. Clear pricing . The CITNOW video was good.
15 April 2025
My car was ready on time and I had no problems.
14 April 2025
I was completely satisfied with Nick Smith but totally unsatisfied with Tyler Dickinson.
14 April 2025
Easy to book, clear pricing, very polite staff. Liked the CITNOW video. Lovely clean shiny showroom.
14 April 2025
Great communication
13 April 2025
Excellent
09 April 2025
Friendly staff and excellent customer service
09 April 2025
Very professional
08 April 2025
Great atmosphere at Huddersfield, good coffee and always good adice
08 April 2025
Very efficient couple service at Sandal Huddersfield when X3 was in for a Recall for EGR cooler
08 April 2025
Too early to say
08 April 2025
Very pleasant waiting environment and staff kept me well informed.
08 April 2025
The service from the dealer has been great . The problem lies with having to visit the dealer in the first place due to the software issues .
08 April 2025
Good price an a swift response and solution to my cars issue
07 April 2025
The reception staff were very helpful, the service was completed within the suggested timeframe and the showroom has excellent facilities.
07 April 2025
Service was great, easy to book online and work carried out on my vehicle in the timeframe advised. Even cost a little less than quoted at the time of booking.
06 April 2025
Difficulty in speaking to service personnel who always seem to be busy or unable to answer calls. Had Reason for clarification on quote supplied for recommendations as I was leaving. Spoke to receptionist who tried to contact service without success.
06 April 2025
The worker who helped me was really helpful, I have forgotten what she was called, she had good customer service skills.
05 April 2025
As previously stated, a minor repair took longer than expected, leaving me without car for two and a half days. However, a winter wheel swap was carried out at the same time, so I didn't have to come back again.
04 April 2025
No problems
04 April 2025
Job done and your kept informed.
04 April 2025
Wasted 2 hours in the dealership to be told multiple different things. Was promised a loan car to no avail.
03 April 2025
The vehicle was booked in as I had a warning that the car wasn't measuring tyre and heat readings. Originally told required a diagnostic checked when picked up said it didn't need one, everything was know ok. However problem still ongoing.Re booked
03 April 2025
.
03 April 2025
Kam was very helpful
03 April 2025
Got an appointment when I needed and plenty of reminders and good follow-up
02 April 2025
Great job and in addition they also fitted in a re-call which meant I did not have to return too Sandal to have this done.
02 April 2025
Fixed my car, kept me in the loop, friendly staff.
02 April 2025
All done very fast and professional. I liked that you wash my car.
02 April 2025
Kept me informed of progress
02 April 2025
Ready early, and very well washed car
01 April 2025
As always, an easy process getting work done by Sandal. Appreciate the enthusiasm of the technician on the video too!
31 March 2025
Every thing went smoothly
31 March 2025
My vehicle was collected in good time. The required service and mot had been performed and the vehicle returned before 1pm.
30 March 2025
The vehicle was dropped off at the appointed time and was ready when the service handler said it would be ready, washed and vacuumed
29 March 2025
It was pretty good did what they were supposed to do.
29 March 2025
Seamless!!
29 March 2025
Service Advisor Jeanette was very professional and helpful
27 March 2025
Been before great service job well done very professional
27 March 2025
You did what you said you were gonna do, therefore I'm satisfied.
27 March 2025
Friendly attentive staff
26 March 2025
Jeanette was extremely professional, empathetic, and provided me with regular updates on the progress of the repair work on my X5. Excellent service!
26 March 2025
Excellent Customer Service
26 March 2025
Fitted me in at short notice
25 March 2025
BMW listened to us when we booked, and helped us with collect & delivery...thank you...
24 March 2025
Very helpful team, reasonable quote, quick turnaround and a good customer waiting area if I chose to stay and wait.
23 March 2025
Service in line with the premium brand
23 March 2025
Service wise all well; was asked if they could wash and clean my car to which I said yes. Before collection they told me it had been done and was ready. On collection it hadn't been cleaned. Shame when they had the car 2.5 days
23 March 2025
Work done to schedule and comprehensive feedback given when car was collected.
23 March 2025
As always the staff were friendly and competent. No hidden expences
22 March 2025
Very polite, efficient and informative. Strong feeing of trust.
22 March 2025
Car sorted while I waited for it, all work carried out to my satisfaction as usual.
22 March 2025
Done exactly what was said and in time
21 March 2025
Friendly and helpful.
21 March 2025
My car went in for a BMW recall for air bag checks. Additionally BMW undertook general checks and submitted me with a printout report. They also thoroughly washed my car exterior and hoovered the inside. I was impressed and left with an indebted feel
19 March 2025
Great service
19 March 2025
The disappointment related to having requested a 4pm collection when booking, the car was only finally returned about 6pm, i had to wait around 2 hours at the garage. If id forgone the requested valet i assume the car would have been ready earlier.
18 March 2025
I booked my service for 11.30 so arrived for that time however was told my car wasn't due in until 2.30. I couldn't find my appt but the very lovely lady on reception managed to ensure my car was done for the time I had as I had my baby with me.
18 March 2025
Sat waiting for keys to be handed back and a customer that came in after me was dealt with before I was.
17 March 2025
Very helpful & friendly staff
16 March 2025
The work was completed in a timely manner
16 March 2025
Completely satisfied
15 March 2025
Service was very good, liked the video which was short but then £509+ for next to nothing and little time spent on the car
14 March 2025
I would have preferred a like for like courtesy car. BMW i4 was in for a service and I was given a mini in the meantime. Not ideal
14 March 2025
Great to contact and good friendly service
12 March 2025
Usual good service
12 March 2025
As above
11 March 2025
Hassle free
11 March 2025
Friendly people
09 March 2025
Do not like the wait to see a member of staff just get to prices etc. however when the staff become free they are super professional and friendly and really look after me.
09 March 2025
Well organised
09 March 2025
From arrival Receptionists were helpful and welcoming. Extra unexpected work carried out at the same time as booked work without fuss. Service Advisor advised us of action required.
09 March 2025
Staff provided excellent customer service, ringing to discuss work that needed doing, ensuring the car was spotless inside and out and having the car ready at a time that suited us.
09 March 2025
Work done satisfactorily and cleanly even when last visit was an unplanned one
09 March 2025
Great team who keep you well informed
09 March 2025
Done well
08 March 2025
Very good interaction with clients i like it
08 March 2025
The staff are all very friendly and helpful. On every visit I am treated like a VIP. The showroom and waiting facilities are excellent
08 March 2025
No issues. Great service.
06 March 2025
Overall excellent service
06 March 2025
The service from start to finish was perfect and I was kept updated.
05 March 2025
Perfect service could not wish for more.
05 March 2025
Not happy, car with a fault still- don't ethos from prestigious brand such as BMW
04 March 2025
Couldn't ask for more
03 March 2025
Friendly staff wash and vacuumed my vehicle carried out a health check on my vehicle
03 March 2025
As above
02 March 2025
Very good at doing a service in the time they say. Clean the car at the end very good, inside and outside.They are very good at talking to you and answering your questions.
01 March 2025
.
27 February 2025
All work completed
26 February 2025
The video sent was informative, I was called about the rear brake pads too and was asked if I wanted them done on the same day, always friendly when taking the car and picking it up. Overall great experience.
26 February 2025
They kept me updated and the car was repaired earlier than expected.
25 February 2025
Easy booking in process and great service from all involved.
25 February 2025
Friendly and efficient staff.
25 February 2025
No effort to even find out what my concerns were about. What was most laughable is the fact that my service attendant suggested I bring my car back in so that a vehicle health check could be recorded for my perusal. As they hadn't recorded one prior.
25 February 2025
As above. Fantastic service and comfort whilst I worked from the showroom awaiting the works to be completed
25 February 2025
Very Satisfied
24 February 2025
My car was damaged
23 February 2025
From the reception ladies to everyone in service the whole experience was easy and simple.
23 February 2025
Sandal were very helpful in diagnosing the fault, technician accompanied me in the vehicle to identify the fault which they successfully enabling them to fit the correct part.
23 February 2025
Vehicle returned for a recall, I requested some additional works. I was contacted by service to confirm all works were completed. Unfortunately on collection the recall works were done, however, the additional works were in complete
23 February 2025
Excellent
20 February 2025
Yes I was quite happy, the complementary clean & wash was much appreciated
20 February 2025
The service I received was exceptional, the staff were all so helpful and polite. The reception desk staff and particularly Kamil and Kimberly were great.
20 February 2025
The car now has more warnings flashing after having the work done. It's as though they have caused extra work to be done for financial benefit.
17 February 2025
I was promised a call by your employee in the morning of my Service to confirm my appointment which I never received and I had to call back twice before I managed to speak with her.
17 February 2025
Not enough characters available for me to explain.
16 February 2025
Very satisfied, very easy process from initial phone call booking the car in, to collection.
07 May 2025
Everyone at BMW treat you with kindness ans respect