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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
327 ratings and 216 comments received in the last 90 days.
16 August 2026
Team were great. Very responsive to questions. Knew their cars. A joy to be a customer.
04 August 2026
Very pleased and well looked after
03 August 2026
All staff members very helpful and process went very smoothly
03 August 2026
All was great, fantastic customer service throughout. Great level of detail given when asking questions about the cars allowing us to make an informed decision. No pressure sales, which we really appreciated.
28 July 2026
Excellent service form start to finish.
26 July 2026
The customer service has been excellent throughout the buying process. Sam was professional, knowledgeable and kept me informed every step of the way, making the experience straightforward and enjoyable.
10 July 2026
Very helpful and friendly staff, great facilities. Luke was brilliant.
03 July 2026
4th BMW purchased from Sandal motors Pleasure to do business with
03 July 2026
Jane was fantastic at every stage of me buying my new car. Nothing was too much trouble!
02 July 2026
I have used this dealer before and again have received and outstanding service from order to collection.
02 July 2026
Very satisfied. There was no sales pressure and the individuals I dealt with were very amenable and professional. All my questions were promptly answered and I felt the whole experience was less stressful than expected.
27 June 2026
From purchase to collection we found the whole process ran smoothly and efficiently. Jane gave a fantastic handover and ensured that I was confident with all aspects of my new car
27 June 2026
Amazing level of service/support/advise from Gary, Haydn and Connor. Always available and kept me up to date with all the information/ changes.
21 June 2026
James was very helpful & kept us informed at all stages
12 June 2026
Attentive service and kept me i firmed
06 September 2026
When car in for service and MOT I was advised that the rear brake discs and pads needed replacing. I received confirmation that it would be carried out that day. It wasn't. No explanation. Had to rebook -promised a discount, which didn't happen.
06 September 2026
Easy to book. Good check in system. Good communication.
05 September 2026
Speedy service from the initial phone call regarding the recall
02 September 2026
Service was very quick but there was no wash and vac which has been done previously.
01 September 2026
I have not had a service but a wheel refurbisment-the car went in last Wednesday and should have been picked up Friday. I have today chased Sandal BMW up and the wheels are not yet back for the car-very poor indeed.
31 August 2026
Booked me in quickly and sorted a hire car, kept me up to date with costs and were very accommodating around my work
31 August 2026
As always a painless experience. On time and returned after a good clean.
31 August 2026
My contact "Beth" was very helpful and kept me fully informed on progress with my car - a credit to your business.
30 August 2026
Service generally excellent but I was asked if I wanted my car washing. I replied 'yes' but that wasnt carried out.
29 August 2026
Minor issues with communication regarding vehicle requiring new tyres. Situation explained by Lauren who understood my concerns and resolved the situation.
29 August 2026
Book a coursty car, centre rang on morning of service saying no coursty car available had to rearrange date of service
29 August 2026
Always satisfied with the attention given to by all staff at Sandal Motors
28 August 2026
Professional and efficient service
28 August 2026
First class service. Alex who assisted me was polite, professional and attentive.
27 August 2026
Sarah Derbyshire is amazing with her understanding of customer need
26 August 2026
Great team, polite, helpful and professional
26 August 2026
I paid nearly £600 for a full service, yet my car wasn't washed or cleaned. Staff blamed technical issues-an excuse that has been given before. The car was returned around lunchtime, leaving ample time to sort if they wanted.
26 August 2026
Had an issue whilst I was driving , so to avoid any further complications i drove the car direct to Sandal Huddersfield , by this point issue had resolved, I explained this to Lauryn who booked me in where the car was still fully checked over anyway
25 August 2026
Job well done. Just took longer than l was expecting
24 August 2026
Could not fault anything and loved the key drop system 1st class
24 August 2026
Excellent service
24 August 2026
I had my tyres checked for tread 4 days before the MOT and was assured that there was plenty of tread so I was very surprised that it failed on the 2 front tyres
24 August 2026
Happy with service received and pricing.
23 August 2026
Good service
23 August 2026
Incorrect phone no. used despite me updating when car dropped off. Video and other communication sent to partner rather than myself. On collection, tyre pressure was extremely low on front tyre. App not updated to show service completed.
22 August 2026
Friendly, informative and professional throughout the experience from booking to collecting my car.
21 August 2026
All ran smoothly. Staff excellent. Showroom pleasant.
21 August 2026
Clean site, friendly staff and lovely cars in the showroom.
20 August 2026
Jobs completed when they said they would. Had health check too which was reassuring.
20 August 2026
usual BMW service and staff are all as expected from BMW dealer
19 August 2026
My Customer service agent was lovely (sadly I didn't get her name) and was so careful with my vehicle. Made me feel that they really care about the customer and their cars.
19 August 2026
My car had a scratch on it, when I collected it, which wasn't there when I dropped it off. The service team said that my car had 'general aging scratches on it' but it was only 8 months old, with 1,500 miles on the clock & it wasn't cleaned either
19 August 2026
All very straight forward, professional service.
19 August 2026
The car was taken in for the whole day due to a recall. I was only informed that it was ready for collection 45 minutes before the dealership closed. Car wasn't washed and vacuum. The travel expenses were not reimbursed,
19 August 2026
Great service, always get me updated with the progress and a great video explaining a health check of my car .
18 August 2026
A great, professional service.
17 August 2026
Work completed ahead of schedule and as per the quote. Regular updates on progress from Beth while muy car was in the workshop.
17 August 2026
Customer service was friendly and very helpful. Work completed on the car (brake fluid change and MOT) was perfect and the free valet was great - loads cleaner internally than my last dealership.
17 August 2026
All good from start to finish.
17 August 2026
You kept me advised of progress in a timely manner. That's not always been the case in the past when I've had to chase you.
16 August 2026
Service good as expected. Still waiting to hear if the exhaust flap is covered under my warranty.?
16 August 2026
Pleasant welcoming staff and surroundings, good atmosphere with complimentary drinks and biscuits resulting in a relaxing 2 hour wait for the car.
16 August 2026
No issues. All very smooth.
15 August 2026
Excellent customer care and service
14 August 2026
Basically I was asked wait at table 1, after an hour my car hadn't moved from the car park. I went to the reception desk to find out what was happening. They had forgotten about me.
14 August 2026
I would prefer if they rang me when the is ready rather than a text message
13 August 2026
Good service
13 August 2026
Polite reception. Job done in a day as promised
12 August 2026
Brilliant customer service
12 August 2026
Everything was sorted out. And staff always nice and helpful.
12 August 2026
Air conditioning needed recharging after basically one summer,along with other little niggles that have disappointed me that I have been charged for even tho my car is still under warranty
11 August 2026
Alex provided great service Communication with the customer services team good.
11 August 2026
Very professional and efficient, very friendly and kept me up to date with progress
11 August 2026
Great facilities provided for waiting customers
10 August 2026
You were very helpful.
10 August 2026
We my well organised . Exceptional people, friendly and efficient
09 August 2026
Good experience, very clear on the outcome of the service and felt well inforned
09 August 2026
Excellent service, answered all the questions.
08 August 2026
I was really happy with the service I got from sandal
08 August 2026
Fantastic centre normally , but this time my wait in visit took way over than it should have. I was booked in from 9am to 11:30 am. I did not end up leaving the dealership till about 1:30
06 August 2026
Was dealt in a professional manner.
06 August 2026
Excellent customer service completely the work ahead of schedule
06 August 2026
Don't like having to sit at a numbered table to hand my keys in prior to service- slow and waste of my time- same for pick up
06 August 2026
As previously the staff is lovely but the service level is a little sub par. Requests for work aren't registered and the quality of the work is not worthy of a premium brand. I've had much better work carried out at my local so I won't be coming bac
05 August 2026
Great service, speedy fashion and well explained using video sent directly to my email
05 August 2026
Fantastic service I dropped my car off in the morning and was ready by lunch time
05 August 2026
Efficient and helpful service
05 August 2026
Waited 20 minutes to pay bill
05 August 2026
Great service, helpful and friendly staff.
04 August 2026
Recall, undertaken with efficiency and courtesy.
04 August 2026
It was a very easy process and the work was undertaken very quickly very highly satisfied
04 August 2026
The MOT inspector was very professional, and I really appreciated the video showing the inspection process. It gave me confidence that everything was checked thoroughly. Thank you for the excellent service.
04 August 2026
Easily accessible and friendly receptionists Information on how to access remote key lockers.
02 August 2026
Sarah Derbershire very helpful on booking My vehicle in outstanding service thank you.
02 August 2026
I was happy with the service done on 28/07/2026 however my service indicator for break fluid change has come up 3 days later on the car. This could have been done on the 28th July saving me an additional booking involving dropping the car off again.
30 July 2026
Great service, great facilities, friendly staff
29 July 2026
From phoning the day before to pre visit check in online and staff at dealer all excellent
29 July 2026
Good customer service ??
28 July 2026
Good communication. Excellent service and very quick
28 July 2026
Ethan was great keeping me up to date and the team did a great job, putting the problem right. My only one bit of feedback is that my car was given back to me with under inflated tyres. All four were identified by the car itself and I topped them up.
28 July 2026
From dropping off to collecting my vehicle back it was completed in a super short time and the vehicle was washed and vacuumed out as well what a fantastic experience very well done to you guys and girls at Sandal BMW Huddersfield
28 July 2026
All really helpful throughout thank you, its just a shame the door toggle couldnt be done at the time but its not a problem.
27 July 2026
I was informed and made to feel welcome
27 July 2026
Procedure was dealt with efficiently
27 July 2026
I felt I had not been told the truth and was fobbed off.
26 July 2026
Service and MOT completed to my satisfaction. However on collection of car I noticed two minor scratches in the paint, they informed me that they would check photos of car and contact me the following day. They have not done this yet! One week.
26 July 2026
Friendly efficient, get me up-to-date all times and extremely accommodating. Overall great customer service.
26 July 2026
Two tyres very expensive!!
26 July 2026
Good experience but you were fixing a mistake you'd made so the first trip I made in May was awful
25 July 2026
Rude service manager called nick smith, was pushy & rushed me examining my car whilst I was collecting it. I questioned a few things regarding my vehicle works carried out a day earlier which he took personally & was taking his frustrations out on me
25 July 2026
Went over and above to ensure everything highlighted as urgent in the health check was paid for by my dealer Arnold Clark who had booked it in for key replacement. Therefore saving me booking it in separately and having to pay extra.
25 July 2026
Service went well. Video very informative.
24 July 2026
Paid nearly £600 for a service & recall. Drivetrain error still present and EML still on with no explanation. CD was ejected out and just chucked in the cup holders. Didn't even vac it out. It's like they couldn't care less.
23 July 2026
Everything was exactly what I wanted.
22 July 2026
Good service in general, although was given very short notice to pick up my car at the end of the day so had to come the next day instead of same day pick up.
22 July 2026
The service sales person did not listen to me and jumped to a conclusion. I have sought second opinion and there is belief that there may be a faulty valve as I regularly travel via motorway to Accrington/Wigan. Told that warranty was invalid.
22 July 2026
Everything went smoothly. Service advisor was very friendly and answered all questions asked.
22 July 2026
I had to wait 15 mins after my appointment time before an agent came to see me
21 July 2026
Service on time. Took less than 2 hours
21 July 2026
Pay for what you get and that's good service
21 July 2026
This is a long drawn out process of getting headlights replaced. But in general the comms with service is shocking. You can never get to speak to anyone and no one ever calls you back. A dedicated service reception / coordinated is required assp
21 July 2026
I was disappointed that my car was not valeted when I picked it up. I had taken the day off work to bring it for a recall notice which was a massive inconvenience to me and a holiday day from work.
21 July 2026
Good service on time
20 July 2026
All good. No issues.
20 July 2026
I have always been very well looked after by Sandal BMW Huddersfield, this most recent experience was no exception
20 July 2026
Reception and service staff all great. Friendly and helpful
20 July 2026
Car was ready for collection earlier than expected, was also given a complimentary wash and vac which was appreciated.
19 July 2026
Excellent sevice and communication
19 July 2026
Very helpful can't fault them
18 July 2026
All work completed on time. In addition help was provided on how a charging problem might be corrected.
18 July 2026
Helpful friendly staff, good amenities and drinks whilst waiting
16 July 2026
The team were great. The whole 43 service history has been with this retailer and they really look after us.
15 July 2026
Very warm welcome and pleasant staff throughout. Just a few niggles: - Car wasn't washed as requested - Engine management light wasn't spotted (not reported by me either) - New discs were added to original booking, not sure of right price on the bill
15 July 2026
The whole experience was smooth and effortless.
14 July 2026
Fantastic service - but to many reminders! Also constant reminders for feedback!
14 July 2026
I couldn't have been better looked after, from front of house right through to driving away.
14 July 2026
Excellent service. Your colleague collected and returned my husband's car which was great as I am unable to drive it myself. Much appreciated.
13 July 2026
Received a video advising 2 x tyres were worn, 2.3mm worst. Then received a phone call advising it had failed MOT on the tyres. Queried, as 1.6mm is an MOT fail. Told tyres had cuts & exposed cords. Still waiting for requested video which shows this.
13 July 2026
They did not blow up my tyres
13 July 2026
From the staff on the front desk to the lady that did the handover, everything was exceptional.
13 July 2026
Friendly staff
12 July 2026
It took two weeks to find a service slot. Then the garage did not have the required part to fix it. Then it had taken a week to get another appointment. This was not convenient. So we have had to wait another week.
12 July 2026
Poor communication thrpughout
12 July 2026
Usual good service but my car didn't get a wash this time.
12 July 2026
All went to the agreed plan
12 July 2026
The reason the car came in for wasn't completed and I have to re book at some time
12 July 2026
The service was carried out on time as planned
11 July 2026
Excellent service from start to finish.
10 July 2026
Very good
09 July 2026
Very professional yet again
09 July 2026
Wrong communication regarding the items that needed replacing for my MOT. I was asked to collect my before 5pm on the day it was ready. I had to wait a further 35 mins before anyone spoke to me whilst others came and went. Poor communication.
09 July 2026
Efficient service
08 July 2026
Service manager was awesome the only work to describe him Took time out didn't rush explained in detail all the issues Only issue I had was my messages were not relayed to the engineers despite sending emails and saying on arrival
06 July 2026
on time ; on cost All dealt with professionally.
06 July 2026
Staff was very professional
06 July 2026
All good thank you
06 July 2026
Great service, prompt and polite staff
05 July 2026
Everyone very helpful & went out of their way to have my car ready early as I was going away
05 July 2026
Great service from the welcome right the way though. Having had a poor experience at Stratstone Leeds this visit to Huddersfield has restored my faith in BMW
05 July 2026
The car was in for a recall and all done and sorted within 3 hours
04 July 2026
Job done & easy to deal with
04 July 2026
Took a little too long to process the hand over.
02 July 2026
Always the best
02 July 2026
Fair price for the work required and completed within time specified.
01 July 2026
Sandale always provides excellent service. this time, despite a last minute need to replace tyres which were not in stock (needing my car to stay with them overnight), they loaned me a car for 24 hours so I could make it home to my family.
01 July 2026
Good fast service, thanks to the Huddersfield team.
01 July 2026
Dealership experience was faultless, however car suffered damage to steering wheel (scratches etc.) during air bag replacement
01 July 2026
Alex came to help us in service no waiting around. She also connected my phone. Was very helpful.
01 July 2026
Everything done very professionally
30 June 2026
The work was carried out quicker then time given as I was waiting for the car getting done sooner meant I didn't spend all day in Huddersfield
30 June 2026
No hassle no problems
30 June 2026
No issues
29 June 2026
Very easy to book in using the app. Everyone was very friendly and greeted upon arrival. Only scored lower as my initial recall appointment was cancelled and no one got back to me.
29 June 2026
Polite staff, easy experience.
29 June 2026
Very professional,and informed me as soon as vehicle was ready,enabling me to attend an important appointment.
29 June 2026
Everything went well.Staff are very friendly.
29 June 2026
Excellent customer service and attentive staff
29 June 2026
Attention to detail and comprehensive report given. All work carried out satisfactorily.
29 June 2026
Helpful from the beginning until the end.
29 June 2026
Very helpful and friendly staff. Good environment.
29 June 2026
It's taken 4/5 visits for the issue to be fixed. It's been sent back
28 June 2026
Brilliant, courteous service - as usual. Fully informed of progress. Valeting of my car outstanding - as usual.
28 June 2026
you did good.
27 June 2026
Paid £222 for a diagnosis of my squealing brakes. Then told it would be another £200 (approx) to clean them out. I could have suggested that was the solution without spending the diagnostic fee. Usually a great experience at Sandal but not this time.
25 June 2026
I've been a Sandal Bmw customer for donkeys years myself and my business partner have purchased at least 7 new cars each over the years mainly from the Wakefield showroom and have always used Sandal for service and repairs.
24 June 2026
I was waiting 3.5 hours on a 2 hour appt. It was only concluded when I asked reception for an update. The service partner didnt liaise with me the whole time I was waiting. I also had to chase for photos of my punctured tyre
24 June 2026
Brilliant customer service in terms of collecting my car, leaving loan car, carrying out work diligently and returning my car on exactly time.
24 June 2026
Just thought everything was really good in all departments.
24 June 2026
sandal Huddersfield always top work and top care and I had never had an issue with them and thanks to the management to keep everything On top . I'd highly recommend
24 June 2026
Great communication, friendly staff and great facilities.
23 June 2026
Customer service were friendly, helpful and prompt in responding to my queries.
23 June 2026
On the day, the service was excellent. However arranging service baby means other than a phone call when there is miraculously someone able to take the call there and then remains a nightmare
22 June 2026
Prompt assistance, great communications, car returned quickly clean and valeted.
22 June 2026
The staff knows the art of making customers to feel at home during the entire encounter
22 June 2026
Great service
22 June 2026
Excellent service from first enquiry till completion of car service.
22 June 2026
Very Satisfied
22 June 2026
I was well looked after from arrival to driving away.
21 June 2026
Very efficient and professional.
21 June 2026
Very good service staff on the ball impressed .
21 June 2026
Very professional
20 June 2026
Reception staff and others very knowledgeable and helpful.
19 June 2026
Excellent service from booking to collection.
18 June 2026
I was very satisfied with service I received on the day .
18 June 2026
Great service and facilities. Service completed on time and kept informed, Evie Snow was a pleasure to deal with.
18 June 2026
Everything went like clockwork
18 June 2026
All done within the time frame given.
18 June 2026
Excellent service.
16 June 2026
Very professional and courteous service delivery by Ethan. Car repaired in a timely manner and handed back cleaned and working correctly
16 June 2026
Excellent staff and service provided. Car was ready a lot quicker.
16 June 2026
The staff were pleasant and very efficient. No waiting around and dashcam was in one piece when car was returned. Excellent.
16 June 2026
Professional
16 June 2026
Easy to book, appointment was on time and service done quickly with good communication
15 June 2026
Very good service, thank you.
15 June 2026
Everything was carried out as expected.great customer service too.
15 June 2026
All staff at the garage were helpful and polite. The car was ready to pick up ahead of schedule. My car had a free of charge health check which was given via video which was very informative.
14 June 2026
The service received was exceptional. My vehicle was collected and returned after completion. While away on holiday I was kept up to date with work required and cost.
14 June 2026
Great service centre. It's not my nearest dealership but I prefer the treatment I get at Sandal. Everyone I spoke to was genuinely friendly and helpful, even down to a senior manager personally making me a coffee while the machine was being restocked
13 June 2026
Didn't even bother to give car a clean again
13 June 2026
Excellent service
FIND Sandal Huddersfield BMW
Address
- 98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
24 DECEMBER (CHRISTMAS EVE) 8:30am – 2:00pm
25 DECEMBER (CHRISTMAS DAY) CLOSED
26 DECEMBER (BOXING DAY) CLOSED
31 DECEMBER (NY EVE) 8:30am – 2:00pm
1 JANUARY (NEW YEAR’S DAY) CLOSED
Phone
- 01484 515515
Huddersfield as well as surrounding areas including Bradford, Halifax, Brighouse and Bingley
Address
- 98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:Closed
Phone
- 01484 515515
Huddersfield as well as surrounding areas including Bradford, Halifax, Brighouse and Bingley
Address
- 98 Leeds Road, Huddersfield, HD1 6NN
Opening Hours
- Mon–Fri:8:30am - 5:30pm
- Sat:8am - 1pm
- Sun:CLOSED
Phone
- 01484 515515
Huddersfield as well as surrounding areas including Bradford, Halifax, Brighouse and Bingley
Address
- Thornes Lane, Wakefield, West Yorkshire, WF2 7RB
Opening Hours
- Mon:8am - 6pm
- Tue:9am - 5pm
- Wed:9am - 5pm
- Thu:9am - 5pm
- Fri:9am - 5pm
- Sat:9am - 12 noon
- Sun:Closed
Phone
- 01924 333200
Huddersfield as well as surrounding areas including Bradford, Halifax, Brighouse and Bingley
22 August 2026
usual BMW Sandel and James Hammond who we usually deal with did and excellent job