- Home
- About Sandal Huddersfield
- Sandal Huddersfield Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
331 ratings and 150 comments received in the last 90 days.
02 July 2024
Everything went smoothly and timely.
02 July 2024
Very Happy Jane Watson and Gary Millaird were brilliant.
02 July 2024
The dealership understaff provide extremely good communication, regular updates, and a superb service
02 July 2024
Ready within a few days.
02 July 2024
The sales representative kept me updated regarding my purchase. And always returned my calls with information requested.
01 July 2024
See above
28 June 2024
Our salesman Sam Gill made the whole experience stress free
26 June 2024
Amazing staff who looked after me and gave their time to make sure everything went smoothly.
25 June 2024
I've bought the last 3 cars from here and I've always received great service
13 June 2024
Once the purchase had been agreed we arranged a date for me to collect the car which again was dependent on the sale of my current car. The dealership was flexible during the purchase and collection and made sure my requirements were met
10 June 2024
James Hammond was a star. He was very clear on paperwork and instructions. Even covered my car up and made it a very special experience.
06 June 2024
Everything went smoothly on this change of vehicle apart from tech supplying access to text messages when mobile linked to tech in car
27 May 2024
Great updates and information Made every effort to keep me updated. Made my birthday feel special.
27 May 2024
Mia was very helpful and kept informed throughout the process.
26 May 2024
Any concerns that were raised were dealt with in a professional manner which ensured that the overall experience was satisfying
26 May 2024
Beata was an excellent saleswoman. Helped me at every stage of the process and I even got to chat to a business manager - you dont get that at Toyota for example. It really helps to meet the person who is ultimately selling you the car.
13 May 2024
Handover was hassle free and Jak provided key information about the car and its features.
12 May 2024
Faultless experience
08 May 2024
Service and support excellent from first visit through to the after sales period. Janet and the other team members involved have been first class.
06 May 2024
Great care and service from James, Ethan and Gary in Sales, also the others I dealt with in parts and reception.
05 May 2024
Very kind and helpful understanding service provider
03 May 2024
Great experience I always deal with Beata have bought a few cars from her. I always come back as Beata very attentive and happy to help. Excellent service
02 May 2024
We did not intend on signing up for a car on the day we visited but Jane provided great advice and found that there was a car available for us and talked us through all options and details. Great service!
02 May 2024
Everyone I interacted with at BMW Sandal was so friendly and kind .
30 April 2024
Excellent
28 April 2024
Was just very simple as I'd hoped
27 April 2024
Janet is both friendly and professional and ensured that we were completely happy at all stages, checking that I was satisfied and familiar with the car - right down to connecting my phone for me and adding my new car to my existing BMW app!
27 April 2024
The car is beautiful place is very nice the staff and everyone deserves credit in my opinion like I said I have been to collect new cars from different car dealers and this is first to buy BMW exceptional Sandal Huddersfield
21 July 2024
Very easy to deal with, friendly staff
21 July 2024
Work was done on time and detailed report and video given
20 July 2024
Excellent work, some minor delays with unforeseen problems. Advice with screen wash filter inaccurate. It was an easy home fix.
18 July 2024
I was more than happy with the service I was given
17 July 2024
Generally good service all round.
16 July 2024
Very good service
16 July 2024
Not been let down in any way. Staff have exuded in confidence in seeing a job through to completion. Service has been with a smile and colleagues which have accompanied me have been similarly impressed with the level of customer care and attention.
15 July 2024
Professional staffs
14 July 2024
Reception staff very helpful and welcoming.Service personnel,Lucy Gallagher, was excellent in her communication and arrangements. An asset to the organisation
14 July 2024
They were helpful and explained everything and were bang on times they gave.
13 July 2024
The recall on my car was dealt with quick.
13 July 2024
Kept informed of status and video of car checks
12 July 2024
Service was done in good time I believe that the technicians do a thorough job and because my car is over five years I receive a discount which makes me feel there is no point searching for a cheaper deal elsewhere
11 July 2024
Everything as it should be for a routine service
11 July 2024
Car repair went as expected, kept me informed during repair process
08 July 2024
Everything went smoothly with no nasty surprises! Staff very friendly.
07 July 2024
Vehicle was in for recall and MOT. Mechanic provided free vehicle health check informing me of the condition of the vehicle. Everything was above board.
07 July 2024
The service is excellent and met all my expectations.
06 July 2024
After having a lot of issues with a previous branch, your branch was great!
05 July 2024
Car was serviced quickly, efficiently, on time and cleaned as well!
04 July 2024
Great service. Spoken to and treated nicely. Very welcoming.
04 July 2024
Amazing. Friendly, helpful receptionist, who took the time to ask about day and ensured that she said goodbye, even though she was busy with others. Service was brilliant and I loved the complementary vac wash. Made the experience more pleasant
03 July 2024
Very satisfied with the service, including the free wash and vac.
03 July 2024
Whilst the warranty work was inconvenient Lucy provided 5 star service.
02 July 2024
Doing the best they can to accommodate me, my car, and use the time wisely
02 July 2024
Delivered as discussed. In time and on budget
01 July 2024
No issues at all.
01 July 2024
From booking my service appointment to collecting my car the service I received was very professional and helpful. In particular, Anya Hale was very informative and pleasant.
30 June 2024
See previous comments
30 June 2024
As outlined above.
30 June 2024
Good service, good communication nice surroundings to wait in
29 June 2024
Easy to book via App, good appointment time, Reasonably fast turnaround (couple of hours).
27 June 2024
I always receive excellent service from Sandal BMW
27 June 2024
Staff were professional and friendly from the outset on reception to Kerry handing my keys back when work was complete. There was a good space for me to work in while I waited.
26 June 2024
Work done by the promised time.
26 June 2024
Would have liked the recall to be dealt with rather than kicked down the road for another year.
26 June 2024
Car washed and vac, email summery of work done and advisorys
24 June 2024
As above. Car returned very clean indeed.
24 June 2024
The excellent service provided by product genius at Huddersfield
23 June 2024
Satisfied most of the time I went there in last 8 years.
22 June 2024
I do believe sandle Huddersfield has a good management to choose staff to work in dealer because always the people doing the job right Good luck sandle Huddersfield
21 June 2024
From arriving to leaving with my car the service I received was perfect
21 June 2024
All work completed to my satisfaction. Customer service excellent.
20 June 2024
Great service and follow up diagnostic booked with no fuss or issue
19 June 2024
I was kept up to date throughout the entire process.
19 June 2024
As above
18 June 2024
Everything resolved with Mo issues.
18 June 2024
All staff were helpful and friendly
17 June 2024
All done professionally
17 June 2024
Again great service and flexible around drop off and collection times.
17 June 2024
Exactly what I wanted
16 June 2024
Service was timely and I was kept informed of progress as I waited for the work to be completed.
16 June 2024
- Work that needed doing was done. - Offer of having car washed was really appreciated. - Overview inspection carried out was also appreciated. - Staff member who dealt with me was helpful and friendly. Overall, good.
14 June 2024
Had brought car in back in January and had spent near to £2000 to repair the car. Despite the repair car continued had trouble with its drive. Highlighted the issue with the garage and had to wait over a month to get an appointment.
14 June 2024
Anya makes the whole process super simple, smooth and speedy
13 June 2024
Everything completed, car cleaned
13 June 2024
Fab swift service, the mechanics were thorough and did a good job.
12 June 2024
Fantastic Felt really looked after
11 June 2024
Easy to book in, service was as expected, car came back immaculate due to wash & hoover
11 June 2024
I booked a fast track appointment and the job was done in a very timely manner.
10 June 2024
Everything went like clockwork
10 June 2024
Always great service albeit a bit too serene on occasions especially if you're in a bit of a rush!
10 June 2024
Just quick efficient and what I would expect when booking in a regular service. The technician on the video was also clear and well paced in his delivery. Before I have had technicians that rushed through and could not tell what they were saying.
10 June 2024
Identified areas of work needed, and very professional.
08 June 2024
The only downside was the 20 minute wait when I arrived in the morning. Other than that flawless service.
08 June 2024
Great service from Kim and the team. Particularly impressed with the technician as I'm quite a fussy customer. Really clean job completed by him.
08 June 2024
They did recall service and cleaned my car and gave a gift at the end too which was really nice gesture.
07 June 2024
Lucy my advisor was excellent and professional.
07 June 2024
Only thing that let's my experience down is when u wash the car it's just a wash it doesn't look clean or had any attention to it like some other big names do
05 June 2024
Excellent cars and customer service
04 June 2024
Excellent customer service from reception through to service advisor, very happy with work carried out also the safety inspection and cleanliness of my car upon return.
04 June 2024
Informed by video of updates.
04 June 2024
My car was report a high standard and also valeted which I much appreciated.
03 June 2024
Easy to book, friendly staff, good communication
02 June 2024
Polite, efficient and managed expectations perfectly
01 June 2024
Regular updates on the progress on my recall, high quality video in the health check, polite staff, very welcoming, AND FREE GIFTS!!!! One thing that could be improved is the car washing, u think it could've been dried better, had water spots left
31 May 2024
Very professional and efficient
30 May 2024
Helpful and easy to book the appointment.
30 May 2024
It was virtually identical to that with my local franchise.
29 May 2024
I was provided with a excellent service, was kept in contact with and resolved my failed MOT quickly and efficiently.
29 May 2024
All good, thx
29 May 2024
Anya the service assistant was brilliant and she did an exemplary job in assisting me. It was her input into my experience that inclined me to give 5 stars.
29 May 2024
Lack of communication, very unprofessional in handling our complaint
28 May 2024
Good service, car cleaned and returned on time with any issues fixed.
28 May 2024
Work done as required.
27 May 2024
Did everything they were planning to do within time and price frame as advised previously.
27 May 2024
I was very pleased that additional work was not found - the car has full service history and does not undertake many miles. This was its first MOT.
26 May 2024
Sales and service very accommodating, friendly and give us as a family a great experience with all our car needs
26 May 2024
Well satisfied with all aspects of the service I received
25 May 2024
I was regularly updated and satisfied with the repair. Anya was very helpful and understanding.
24 May 2024
The attetion we got from the lady who dealt with us was exceptional. Especially when she said we were entitled to the free gifts we were not expecting. Sorry I can't remember her name.
22 May 2024
Communication was really good throughout and the job completed all in less than a day. Much quicker than anticipated
22 May 2024
Service carried out as promised
22 May 2024
No issues at all friendly staff nice surroundings
22 May 2024
Resolved now with branch
21 May 2024
Made me relaxed, continously informed whats happening
19 May 2024
Nothing is perfect!
18 May 2024
Great, helpful personnel, always easy to talk with.
18 May 2024
Customer service great, made me feel welcome.
16 May 2024
I was kept upto date with everything
16 May 2024
Very efficient very quick prices seem reasonable
14 May 2024
In recent years Sandal has been my choice for both sales and service.
14 May 2024
Team are always polite and courteous
14 May 2024
Friendly service
14 May 2024
All the team were very helpful and understanding to my situation after my car broke down,
14 May 2024
Easy to book for service and not being pressured to add additional work that was unnecessary.
14 May 2024
Very satisfied
09 May 2024
Friendly, helpful
07 May 2024
My service advisor was Lucy, I have dealt with Lucy before and as always she was friendly and very helpful from the start, kept me updated at all times which was great.
07 May 2024
MOT and brakes services was done quickly and the car was washed and vac
06 May 2024
Professional and on time
05 May 2024
Superbly satisfied, from booking the car in for a service to picking it up once completed, kept updated along the way and dealt with professionally.
04 May 2024
The best customer service around.
04 May 2024
Anya, the service representative is brilliant. a credit to BMW
04 May 2024
Very friendly
01 May 2024
Any surprises I will always be notified before any additional works take place
30 April 2024
Fantastic service. Jeanette and her team are an asset to the Sandal Huddersfield branch, and one of the bigger reasons we keep coming back for our services and/or warranty work. Seamless and stress free.
30 April 2024
Kim Shires who was my advisor was nothing but exceptional. She went above and beyond and was a lovely and genuine person to deal with.
29 April 2024
As always, excellent customer service from Sandal Huddersfield.
29 April 2024
Good service
27 April 2024
Always great service at Sandal Huddersfield. Service advisor kept me informed and sent me the video of the vehicle inspection report.
10 July 2024
The people are very professional, accommodating and helpful