- Home
- About Sandal Huddersfield
- Sandal Huddersfield Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
271 ratings and 148 comments received in the last 90 days.
11 November 2023
As above
11 November 2023
Couldn't have done anything better.
08 November 2023
Extremely satisfied, genuinely impressed with the Huddersfield branch, from Alison in reception to Mia and Chris, Car was delivered earlier than the date initially indicated so that was a bonus
04 November 2023
The dealership provided a friendly service with no customer pressure.
02 November 2023
Answer given based on the excellent service provided by James Hammond our sales executive. He kept me informed all through the process and wasn't afraid to speak to me even when news on delivery date wasn't great. James was always very professional
30 October 2023
Great friendly service
20 October 2023
Love every minute your made to feel special
17 October 2023
Having problems with the speech recognition for My BMW and the welcome when entering the car. It wants me to enter as a guest and not as myself.and the fact that I can't get anyone to look at the problem until the 24th of October! Very disappointin.
14 October 2023
Despite the long wait for my car we were looked after by Kate, who was professional, friendly and helpful.
11 October 2023
All went well with regular updates from the retailer.
03 October 2023
Sam Gill was excellent all the way through process and i would be more than happy to buy a car from him again.
01 October 2023
Very satisfied.Right from the point of test drive to actually purchasing the car.The salesperson (Sam Gill)Was excellent.Sometimes buying a car can be quite stressful but not in this case.He wasn't pushy and did his job to a high standard.
01 October 2023
Absolutely seamless from start to finish. Could not be happier
29 September 2023
Arrived early - good communication and nice experience
24 September 2023
Very quick and smooth way to purchase a new car
18 September 2023
Every step of the process was well explained and i was kept informed of progress throughout.
17 September 2023
Usual excellent service
16 September 2023
Excellent finance offer. Charging point a real plus. Time taken to demonstrate the caf and set it up before driving away.
05 September 2023
James was the best . The service provided by James I can not praise him enough.
24 November 2023
No issues with service and flexible to customer requirements
24 November 2023
Job well done very pop professional
23 November 2023
Everyone was incredibly friendly, had a lovely time, garage was clean and aesthetically pleasing, service was affordable and nobody pushed me into further expenditures, quicker than expected, car clean after work done, no damage on car
23 November 2023
Service advisors are wonderful
23 November 2023
Fixed but after much chasing & lengdelays to get sorted
22 November 2023
See above.
22 November 2023
I was kept informed about what was being done to the car. The service engineer sent me a video so I could see what was happening.
22 November 2023
My car was in for winter tyre/wheel swap & had booked in for minor service next January. Anya, in service reception, confirmed that this work was indicated & arranged for it to be carried out while there & saved me needing to return again in January.
22 November 2023
Staff was friendly, time keeping and hospitality was superb . They kept me informed about everything including visual inspection.
22 November 2023
attention to detail and listened to my concerns and answered all my queries with aplomb
22 November 2023
Excellent service
22 November 2023
Work diagnosed and completed within one day.
22 November 2023
They kept me fully informed
20 November 2023
Car returned in prestin condition my
19 November 2023
As above
19 November 2023
Good service
18 November 2023
Excellent reception and service staff including customer facing personnel
18 November 2023
The car was booked in on the 7th and I dropped of early and I understand my was the first car there. I received a phone call later in the day to say that the car hadn't been started which was appalling and could I rebook it in. Not enough space.
18 November 2023
See above answer
17 November 2023
As above
15 November 2023
They lost a star because of the 'over the top' up-selling when trying to use the on-line check-in facility. No, I don't want a set of floor mats or a dash-cam or even a set of self levelling wheel centres, I just wanted to check my car in.
15 November 2023
Expensive
14 November 2023
Wouldn't change anything, everything was complete
14 November 2023
The service advisor delivered what she agreed to do and was very pleasant and efficient
14 November 2023
All aspects are very well done
13 November 2023
As above, great service and I loved the courtesy car.
13 November 2023
Free recall, still got a health check and valet - thanks
12 November 2023
My service was flawless.
12 November 2023
Only took the car for some recalls but got a free health check and valet bonus!
10 November 2023
I had noted on the booking to have the engine oil level checked and to be advised appropriately but this was basically ignored/overlooked. Polite pleasant staff. Clean environment.
09 November 2023
All went well
09 November 2023
I will give them a good review as they looked after me and got me a discount Only bad thing is they should really quote prices with VAT to a non business customer that came as a shock
07 November 2023
Afain, you expect the best service from such a provider, i have been put off
06 November 2023
Overall, it was a very pleasant experience. Staff was welcoming and I had the option to work while my car was taken care of
06 November 2023
Very happy with the service I received by the staff from reception to the lady dealing with my car.
06 November 2023
Good job on recall but tyres too expensive
06 November 2023
Helpful staff
06 November 2023
Poor service overall, reception were absolutely lovely though.
05 November 2023
I work for a car dealership myself so I was looking out for a specific service which I fully experienced. Great service from the lad I spoke with to book in and the experience dropping and collecting my car was great. Friendly staff. Very welcoming
05 November 2023
Nice comfortable waiting area with coffee and biscuits provided.
05 November 2023
Friendly and helpful staff all round.
03 November 2023
As above
03 November 2023
Helpful staff . Completed on time
02 November 2023
The one star is for the driver who collected and returned the car, he was lovely. Im unsure if the service was actually carried out as items were marked as checked and working that had clearly not been checked. Matter eventually resolved but won't re
01 November 2023
Sandal gave a good response to my request and professional collection and delivery service
01 November 2023
Amazing service
01 November 2023
Just re service book not being stamped.
01 November 2023
As per above and this relates to the actual experience during and post service rather than pre.
01 November 2023
Absolutely disgusting service treat customer like rubbish all money oriented then have cleaning products poured on car seats whilst in their care when asked why they denie it then admit to it following day
31 October 2023
Expensive! The same service at Halfords is £144.99, £106 less than you charge. I also arrived to pick the car up at 3pm & the work hadn't even been started. As I had used the quick drop off in the morning, no conversation when i needed it back
31 October 2023
Good service everything completed on given time. Good communications.
30 October 2023
Great staff but I can't tell any difference pre and post service particularly given it was the brakes which were replaced.
30 October 2023
Overall good service delivered
30 October 2023
Tyres weren't pumped up to the correct pressure meaning I had to go and further inflate them all - on the same day as the wheels were swapped
28 October 2023
Bit disapoined I informed people I was in a hurry and yet brake fluid change only took around half an hour. Checking my app car was back on the car park and all work completed by 9:15 am . No adviser came to give me the keys and bill till after 10 am
28 October 2023
I have no complaints
28 October 2023
Friendly and punctual.
27 October 2023
Perfectly satisfied
25 October 2023
As always excellent service. Particular thanks to Anya and Olivia.
24 October 2023
We were kept updated at each step.
24 October 2023
Showed complete lack of customer care and rude staff.
24 October 2023
I had to listen to a very irate customer complaining about the repeated service levels. I shouldnt be party to that.
24 October 2023
Had to ask status every step of the way
23 October 2023
See previous answer. K
23 October 2023
Anya was my advisor providing a smooth experience, keeping me up-to date snout my repair and made sure I was still mobile by providing me with a courtesy car. Thankyou again Anya for your support and brilliant customer service:)
23 October 2023
Everything was ok other than I was left waiting approximately 40 minutes at the dealers to collect my car. I was told it required a wash. Why then was I contacted by telephone to say it was ready for collection when in fact it wasn't?
22 October 2023
Jeanette was always pleasant when dealing with her but it seemed not enough staff to deal with the cars you had in so communication had to be chased.
22 October 2023
Looked after me very well
21 October 2023
Great communication, super friendly
20 October 2023
Found the issue, fixed it and sorted with selling dealer as to payment. All done behind the scenes and I was just presented with a working vehicle.
19 October 2023
Friendly staff and a quick service. No issues what so ever.
18 October 2023
gave a replacement car whilst ours was prepared
18 October 2023
Unhappy with communication from the service department. Car went in Tues PM. Despite me ringing on Weds and Thurs to chase progress I heard nothing till Thurs evening to tell me they would do the work Fri. Rang me too late to collect Fri. Got it Sat
18 October 2023
very helpful and freindly
15 October 2023
Very pleasant professional service
12 October 2023
I would have given a higher rating but, unusually for Sandal the customer service was not of the usual high standard - a definite case of over promising and under delivering.
12 October 2023
Excellent customer service, kept informed throughout
12 October 2023
Jack and the trainee ive forgotten his name were easy to deal with. When I sell a vehicle I always fill the fuel tank!
12 October 2023
Because the car was sorted out quite quickly due to it been a bmw recall, displaying the symptoms which the letter from bmw outlined
11 October 2023
Anya looked after me really well, very professional with personal touches that made the whole experience brilliant!
09 October 2023
Excellent service.
09 October 2023
Fine.
08 October 2023
Anya at sandal was first class to deal with
05 October 2023
Can't fault the sevice and honesty
02 October 2023
Had they examined my faulty boot when I asked in January it would have been covered by warranty, failing to do so has cost me over £400. They continuously told me my electric control wasn't at fault but then tried to charge me for it on repair
01 October 2023
Did everything they could for myself
01 October 2023
The car passed it's test OK.
01 October 2023
As above. I am really shocked and disappointed as I have been a customer of sandal mini/sandal bmw for over 5 years now, and have always had a 5-star customer service experience previously. I will be going to a different BMW service centre next time.
30 September 2023
Good as usual.
30 September 2023
Happy with all aspects
30 September 2023
Very professional service but with a nice level of friendliness but not over familiarity. All staff made a great effort to make me feel like a valued customer.
29 September 2023
As above amazing service. Well informed
29 September 2023
It just seemed that one person was doing everything. Hanging around alot both dropping off and pick up. Courtesy car not ready.
29 September 2023
Sandal Huddersfield are always very efficient and professional.
27 September 2023
Last 2 times I have been I have dealt with Jeanette Stephenson. Penultimate time I emailed her about her sharp practice. No reply. This time another dissatisfying experience... didn't even speak to me on my arrival. Left to a colleague as busy. Poor
27 September 2023
Great service and good to deal with.
27 September 2023
I felt like the service was unprofessional and rushed.
27 September 2023
Very helpful staff
26 September 2023
Overall I was satisfied, but you didn't exceed my expectations.
26 September 2023
I was attended by Anya Hale who was most helpful and booked my car in to be repaired the next day as I use it for driving school tution.
26 September 2023
Good
26 September 2023
Nothing to complain about
25 September 2023
Courteous and efficient and good coffee
25 September 2023
I was briefed as to what was done
25 September 2023
Because after a slight mistake made on the service they carried out they immediately offered to pick my car up and put it right. (this would involve a 16 mile round trip) In the event, I told them I'd take the car down myself, the issue was resolved
24 September 2023
The service advisor Jeanette provided a great service again. Kept up to date with the progress of my cars service and helpful answering any questions I had.
22 September 2023
I spent 20 minutes waiting for someone to talk to about the damage
21 September 2023
I should have received a video regarding my cars health check but did not happen. I was also informed what it would be sent
21 September 2023
I think that I had to wait quite a bit for my keys to be returned, ? I think I was forgotten? after my car valeting
18 September 2023
Friendly helpful staff
18 September 2023
Service was supposed to be completed in a 2 hour window but ran over by 75 minutes causing me to be late for work calls.
18 September 2023
Remote checking the day before was new to me and very well done with issue identified and acted upon and with great communication from the technician Matthew. Service built on that when car was taken in. Professional, clear and helpful.
18 September 2023
Did what they needed to and had car ready for time earlier that requested
13 September 2023
Friendly attentive staff
12 September 2023
Very relaxed atmosphere, I love smart causal customer attitude
11 September 2023
Work carried out 1st class, no issues. Promised vehicle to use - no vehicle. Promised a call and text when vehicle dropped off - no call or text. Promised a report of work carried out with invoice - invoice to pay with blank description and still no
11 September 2023
Well looked after and able to continue with work whilst I waited for the work to be carried out.
11 September 2023
Low marks based on the very poor communication.
11 September 2023
Good service and always kept me up to date on progress. Pricey.
11 September 2023
Reception and service representatives gave a good service
10 September 2023
Quick and thorough service. Would be nice if car settings were returned to the driver's preferences. I found that I had to adjust mirror settings, driver display, etc. Minor inconvenience.
10 September 2023
I could tell it had been serviced as soon as I got behind the wheel.
09 September 2023
First class service, except for waiting times to speak to an advisor. Jeanette was excellent, gave us confidence that the job would be done correctly.
09 September 2023
Liked the online check in although I asked for new wiper blades which didn't happen. not sure anyone looked at how I had answered the questions? Wasn't clear where I should go to pick up the keys when everything was ready. no obvious desk/queue area
06 September 2023
Excellent customer service.
06 September 2023
There were no problems at all.
04 September 2023
Pleasant, professional service with no issues to report
03 September 2023
The fault was not completely resolved
24 November 2023
The handover of the car was fantastic, it made the experience of buying the car even more exciting. There was a bow on the car and I was able to uncover the car which was amazing.