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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
278 ratings and 113 comments received in the last 90 days.
30 May 2025
Handover was very smooth, Sam handled sale and handover, Joshua explained finance agreement well.
07 May 2025
Everyone at BMW treat you with kindness ans respect
05 May 2025
My car wasn't 100% clean Jane had to ask for the car touching up and when I got home it still had water marks all over the doors
02 July 2025
Not been to Sandals Huddersfield since bought the car 3 years ago
01 July 2025
The service and MOT itself was all fine. However, the centre were not aware my vehicle had been dropped off, meaning rather than the initial '2 hours' they advised the job would take, instead it was 2 days.
01 July 2025
Wonderful, pleasant
30 June 2025
Everything was sorted
26 June 2025
Service experience was very good and informative. Only thing if say is we agreed to get it washed and vacced and it never got washed even though we got called at 4 to say it was getting cleaned. Maybe they forgot. Not a biggie but would have been nic
25 June 2025
Communication excellent from booking in, appointment reminders, approximate costs for service, times of servicing, video report and collection.
25 June 2025
As previous comments.
24 June 2025
See above
24 June 2025
Really good staff all friendly and helpful from Kam in parts through to all the service advisors aswell as the reception staff, for me the best BMW dealer I have dealt with.
21 June 2025
Liked the video and transparency provided, my last visit circa 10 years ago felt like I was being up sold needlessly
21 June 2025
Kept up to date from the moment I booked a service to the service being completed
20 June 2025
Great place to work from while waiting for the car to be serviced .
18 June 2025
Everything was done in the time schedule promised with no problems.
18 June 2025
Absolutely fantastic service from Lauryn-Mai and all the staff. The cleaning of the car was a perfect finish to the service. After care call was really good but sorry forgot the lady's name
17 June 2025
AsUsual everything was perfect!
16 June 2025
Really easy booking, great communication and updates, car absolutely spotless when I got it back (that's a huge plus for me :-) ) pricing exactly as quoted.
16 June 2025
as above
16 June 2025
They completed a service as per the requirements of my car, nothing more nothing less. I have no complain or concern on this visit
16 June 2025
Lucy was excellent!
16 June 2025
No complaints at all. First rate.
14 June 2025
See above.
14 June 2025
Very pleased with the service level. Helpful and friendly team, a good experience.
13 June 2025
I was greeted professionally at 12.50 for a 13.00 appointment and was told a service advisor would see me shortly. Unfortunately i had to wait until 13.25 before I was seen with no appology for keeping me waiting which rather surprised me.
12 June 2025
Very professional
11 June 2025
Very friendly staff
11 June 2025
Please see above.
11 June 2025
nothing was too much
11 June 2025
The whole process was seamless from start to finish.
10 June 2025
Fully satisfied
08 June 2025
Had to wait a little longer than expected for the service rep to arrive, but that aside, the service I received was exemplary and I was kept fully updated throughout.
08 June 2025
Smooth and professional service everytime
08 June 2025
The service light was not reset and also the app didn't reset but was quickly remedied.
07 June 2025
easy to deal with
06 June 2025
Outstanding customer service.
06 June 2025
Efficient and courteous staff
05 June 2025
As above
04 June 2025
The work was carried out to a good standard.
03 June 2025
Always very good service by knowledgeable people.
02 June 2025
Because bmw is the best car brand and service levels are better then there German rivals
01 June 2025
As above
01 June 2025
All good
31 May 2025
The young ladies on reception and service reception are excellent
29 May 2025
Good collection service, efficient repairs
29 May 2025
Jeanette was excellent when there was a mix up between where my car was booked in, she was really helpful throughout so it was much appreciated
28 May 2025
My card was collected, repaired and returned as I had gone blind. Now I'm seeing again and everyone came out to see me. I was made very welcome
28 May 2025
Great service, car was cleaned. Thank you.
27 May 2025
The service I received was excellent. From dropping off the keys to collecting the car and being informed inbetween.
26 May 2025
They do good work and are very good at doing what they do in the time they say. Always clean the car great at the end of the work. Nice staff very friendly and good at the work always try to help you.
26 May 2025
Good job . No stress
26 May 2025
Always the same experience the minute you walk in the door. Staff exceptionally attentive and polite.
23 May 2025
Bit frustrated. 1 Can't seem to contact service team by email to follow up on the issues below. 2 Offered a free clean and vac - nice perk. But the car (especially wheels) were very dirty and filler cap connector was loose. (Also see below.)
23 May 2025
Exceptional welcome, great space to be in and kept up to date.
22 May 2025
Despite the car having issues last year, the team and staff consistently deliver the best customer service and really do their best to help with queries and billing challenges
22 May 2025
I only wanted the service a mistake was made No argument Bring the car in we will fix it Only asked for the paint sorting Result was fantastic they had looked at the car and as an apology gone round it and addressed every issue fantastic
21 May 2025
Appointment was started on time and completed within a reasonable timescale.
21 May 2025
This is NOT my closest BMW dealership but i make the extra effort to travel to Sandal Huddersfield because they look after me and my vehicle properly.. I am made entirely comfortable and that my custom is important. I am made to feel like I matter.
19 May 2025
Always kept in the loop as the car is being serviced
18 May 2025
I'm extremely satisfied with the service here. They were thorough and meticulous in every step. After the service, my car was returned spotless - it looked as clean and shiny as a brand-new vehicle. Truly impressed by their professionalism and care
17 May 2025
Welcoming, friendly, professional
16 May 2025
They make you wait ages for the second e consultant to come out, I have been there 15 minutes before now, this time was around 10. I asked the lady on reception to give them a nudge and she everyone complains about this!
14 May 2025
Very happy with my service for my MOT and was a great video to go with the service
13 May 2025
Pleasant and nice staff
12 May 2025
Everyone is very helpful
12 May 2025
Keep informed through out the process
12 May 2025
All work completed under warranty so very happy
08 May 2025
Superb service and information delivered by Jane
07 May 2025
See above - I'm a loyal customer of Sandal - however, standards have slipped, from the experience I've had of late - not your usual high standards. Also, please don't try to upsell me on 4x new tyres in response to a slow puncture on 1x tyre.
07 May 2025
Minor but important issue sorted
07 May 2025
I was kept updated all the way while my vehicle was getting sorted thanks to Gary Millaird, Beata Khennas and the res of the servive team.
06 May 2025
No signage to direct me past the Mini entrance and then no signage to BMW garage reception.
05 May 2025
As usual in my experience, everything went well on the visit with friendly staff & timely completion of the job requested.
05 May 2025
Very pleasant and efficient staff
03 May 2025
I accept that mistakes are made but not to be told something had been checked when clearly it had not. Next day when I had brought it to the dealership attention I was told that the adblue would be topped up free of charge on next service visit .
01 May 2025
Friendly staff carried out in a timely manner
30 April 2025
The fast lane Engine Oil service should take 90 minutes, but this took 2.5 hours. They may have been particularly busy.
29 April 2025
See above
27 April 2025
The work was first class and fixed my issue and the staff were very helpful and friendly.
25 April 2025
Extremely happy
25 April 2025
Job well done
24 April 2025
If Sandel's are overcharging every customer by 4.16% this is a Trading Standards issue, as it is Fraud. It may not be intentional but it is still wrong. What I feel most angry at is the lack of response by Lucy Gallagher in service.
24 April 2025
work completed very well and kept informed of process
23 April 2025
The workshop is over capacity & this is detrimental. Nick, the manager, was helpful after I complained. Beth Hindby was excellent and does a great job. She kept me up to date, she is efficient, easily contactable, knowledgeable & friendly
22 April 2025
No problems. Appreciate the video vehicle check
22 April 2025
No problems at all, well looked after
20 April 2025
After waiting 5 weeks the car had a brake service which was done. The diagnosis showed the car required a new replacement part. This was identified and I was called at 4pm to inform me and that the part would not arrive until the next day.
19 April 2025
.
17 April 2025
Easy to book car in, work carried out on time and excellent feedback on results.
17 April 2025
The car came back clean, the work done, and a video report on the status of the car.
17 April 2025
Very happy with the service
17 April 2025
See above
16 April 2025
As noted above, didn't have the part to begin with and the car hasn't been right since. I've basically been told it's not their fault, despite the car being fine prior to it entering your garage. Let's see how the 25th April goes.
16 April 2025
Good advice
16 April 2025
My floor mats were missing after my MOT so had to arrange a time to collect the from the dealership.
16 April 2025
The staff at BMW Sandal Huddersfield are very friendly and more than happy to help with a customer's requests.
15 April 2025
To unlock the boot of my car I used to press the open boot on fob now I have to unlock the car to do this I rang to explain to be told to go to settings to see if I can reset it surely it should have been set before leaving and radio and phone also ?
15 April 2025
Easy to book, lovely staff and showroom is immaculate. Clear pricing . The CITNOW video was good.
15 April 2025
My car was ready on time and I had no problems.
14 April 2025
I was completely satisfied with Nick Smith but totally unsatisfied with Tyler Dickinson.
14 April 2025
Great communication
14 April 2025
Easy to book, clear pricing, very polite staff. Liked the CITNOW video. Lovely clean shiny showroom.
13 April 2025
Excellent
09 April 2025
Friendly staff and excellent customer service
09 April 2025
Very professional
08 April 2025
The service from the dealer has been great . The problem lies with having to visit the dealer in the first place due to the software issues .
08 April 2025
Very pleasant waiting environment and staff kept me well informed.
08 April 2025
Too early to say
08 April 2025
Good price an a swift response and solution to my cars issue
08 April 2025
Great atmosphere at Huddersfield, good coffee and always good adice
08 April 2025
Very efficient couple service at Sandal Huddersfield when X3 was in for a Recall for EGR cooler
31 May 2025
Our main contact was James Hammond whose professional knowledge was invaluable without the usual sales pressure. We were kept informed at every stage and delivery of our X1 was early