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ABOUT SANDAL HUDDERSFIELD.

Find out more about what we do and our team.

Meet the team

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Richard Avery

Dealer Principal
  • Years at the dealership 20
  • Years in the industry 20
  • Department Management
  • Hobbies Music

James Whitefield

Sales Manager
  • Years at the dealership 13
  • Years in the industry 19
  • Department Sales
  • Hobbies Walking and Spending time with Family

Chris Cole

Assistant Sales Manager
  • Years at the dealership 2
  • Years in the industry 25
  • Department Sales
  • Hobbies Swimming and spending time with family

Chris Kendal

Retail Manager
  • Years at the dealership 9
  • Years in the industry 13
  • Department Sales
  • Hobbies Golf, Watching Rugby Union and Spending time with family

Gary Millaird

Retail Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department Sales
  • Hobbies Motor Racing, Dog Walking and spending time with the family

Kate Knowd

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Cooking, Music and Driving

Giles Brett

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Golf, Eating Out and Spending Time with the Family

James Hammond

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Motor Racing & Pets

Stacy Rymer

Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Department Sales
  • Hobbies Gym & Films

Thomas Yau

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies MMA, Tennis, Texas Hold'em Poker

Tom Jennings

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales

Janet Townend

Sales Executive
  • Years at the dealership 11
  • Years in the industry 19
  • Department Sales
  • Hobbies Horse Riding

Sam Chadwick

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Cycling

Gareth Virr

Concierge
  • Years at the dealership 5
  • Years in the industry 5
  • Department Reception
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pre End of Warranty Check Service Manager very helpful and efficient

Service

Please see above

Service

Some communication issues on when my vehicle would be ready meant my vehicle was kept overnight, also some of the work was not completed and the vehicle has been re-booked to complete.

Service

The dealership had some technician shortages to deal with, that's understandable but I can't help but think this should be better planned for - it's pretty poor calling customers at 15:30 to say we have not been able to start the work.

Service

Poor customer service , but not the first time.

Service

I was completely happy with the work they carried out on my car and how they look after they customers

Service

Due to having to re book the service having taken the afternoon off

Service

Everything done right

Service

For the reasons already identified above.

Service

everything asked for was done to my satisfaction

Service

Good, prompt service

Service

See above

Service

Polite staff and a quick turnaround. The cars always nice and clean on return. Price wasn't to bad either.

Service

Car was not washed or cleaned

Service

The dealership was completely full of vehicles, with nowhere to park. Customers where left to fend for themselves. The car was not valeted. Also a lot of waiting to hand the car over and to collect it.

Service

Took 90 minutes to collect car following an MOT, seat memory settings had been cleared and despite valeting car was covered in dust.

Service

always ist class

Service

Have always received great service

Service

Well explained following the service. No pressure selling.

Service

No issues with the service itself

Service

Car was in for an MOT and failed. The service manager was off sick the nextday and nothing happened in his absence and there was no communication for >24 hours that my car was off the road. I enquired about the car at 4pm and nobody returned my call

Service

Richard wss brilliant from start to finish. Not pushy at all. Listened to what I was looking for and made it happen.

Service

The customer reps are lovely and easy to speak to but you do get the sense that you are being rushed through. For the price of going to a BMW dealer I would have expected a little bit more. Especially with the car coming back dirtier then when left

Service

Poor customer service no promises kept

Service

We were given a thorough explanation of what had been done to the car and everything was within the prearranged time frame.

Service

Nice friendly staff.

Service

The car was serviced and cleaned inside and out. The only negative was that they said they would ring us when the car was ready, but didn't . We rang late afternoon to find it ready, but we probably could have picked it up earlier!

Service

No communication at all. Had to drive all the way there just to find out car wasn't ready. Probs 10+ unreturned calls.

Service

Cost of an oil service a bit too high.

Service

See above... all time wasted and a cut finger equivalent to a paper cut.....hopefully will be sorted at third visit.

Service

No complaints about the work on the car. Car late to promised availability and no service personnel to explain. Service personnel appear to be a rare species and it is left to the receptionists to keep apologising and saying no one is available.

Service

brilliant job

Service

Friendly staff

Service

The staff were friendly and helpful.

Service

Car checked by a technician was put forward for MOT and yet failed. A car considered safe to drive could have been driven away as an MOT fail! Who is checking? I went a whole day without any updates and nobody returned my call. An absolute shambles!

Service

Easy to use service. Good communication

Service

1)They don't collect car from home.There is no courtesy car offer.No pick and drop either.They don't even ask. 2)Told me they'll get the car booked in for the check on intermittent PDC failure for the 27/03/2019. Both issues-pretty substandard.

Service

Advisor was great but fact the job what needed doing turned into a massive headache back and fourth when could of been sorted straight away

Service

the work carried out is always good

Service

The front of house staff were great very polite and welcoming. My criticism is to do with the cleaning of the car, outside it was streaky and it looked like a dirty cloth had been used the inside was the same, the shiny black plastic was dull etc

Service

No problems, car ready for collection when promised and prices transparent

Service

Having previously owned Audi we were somewhat disappointed that a collect from home service was not available. Courtesy cars not always available

Service

I think 4 out of 5 is about right

Service

Good facilities, comfortable environment, agreed time scale.

Service

All the information I needed was given, up to date information on the car service.

Service

Just wish the mechanic would restore all my settings when he has finished the service.

Service

The whole process was very easy and staff polite and helpful.

Service

Some minor things still need to be fix after being service

Service

Felt a valued customer and all my questions were answered promptly and clearly for me to understand. Very welcoming !

Service

Good personalised service. A bit further out than my local bmw but I always find they make it worth my while via the service manager Mark Higgins. Very good service.

Service

service took longer than planned and car not washed afterwards - specifically wanted brake dust on alloys looked at as I'm struggling to remove but this was ignored also

Service

Sadly had to wait over 20 mins for a service advisor to attend me on collecting my car. Perhaps collection appointment times should be made to avoid eveybody collecting there car at the same time around 5.00pm and having to wait too long.

Service

Dealt with in a profesional manner, in good time by pleasant staff. Great coffee also.

Service

300 for an oil change is way too expensive in my opinion

Service

I did have to wait a long time when I came back to pick up my car after going home. My car was lovely and clean inside and our though.

Service

Service carried out, car ready for collection on time.

Service

Really friendly and efficient

Service

Always good service

Service

This was the second time the car had been in for the same issue - they kept it for four days including a weekend - we did not get a phone call to say it would not be ready and made a wasted journey to come and collect it. Still awaiting an email.

Service

No problems booking.

Service

Excellent team and excellent service

Service

Outcome eventually fine.

Service

Terrible customer service, service team dont ring and give updates had to chase twice.

Service

Everyone at the dealership is approachable, professional, friendly, courteous and helpful. Nothing is too much trouble. A shining example of how it should be done. Truly outstanding.

Service

Good staff. Lovely valeted car once it was ready

Service

There had been a misunderstanding with the booking however Sandal Huddersfield were still able to undertake the service

Service

I had to speak to a manager to get a satisfactory resolution to my complaint

Service

After sales support due to faulty idrive i had repeated visits to BMW to resolve the problems

Service

Usual good service, but £50 to swap my winter tyres for summer tyres, in my opinion was excessive. Consequently I did them myself.

Service

From been welcomed by the receptionist right through to having our vehicle given back to us we were treated professionally and courtesy.

Service

THIS WAS AN EXTENDED WARRANTY REPAIR BUT WAS DEALT WITH PROMPTLY

Service

Very slow in the collection of my car for the service and the collection of the keys after. Also after 1 week the service lights have come back on so the car needs to go back to the garage.

Service

The service offered and general customer experience was really good.

Service

Everything done efficiently and effectively - see answer above

Service

Everything explained to me at time of booking , length , waiting area , costs and on the day , front of house team were friendly , on hand to answer any queries and the service was done well , timing was spot on and cost of the service was good.

Service

I don't know what goes on under the bonnet and I haven't notice any particular improvement in running. Valet was nice. I did feel I was rushed out at the end when I'd paid a not insignificant amount of money.

Service

No complaints or concerns

Service

The problem was resolved perfectly

Service

Totally friendly and professional

Service

The service we received at the BMW Centre was excellent, all persons involved were very knowledgeable and helpful, always polite and welcoming.

Sales

Super people wonderful service

Sales

Had a small issue with the protect x car care kit it was resolved after a week or so, only reason why it get 5*

Sales

Great service from Sam, and efficiently communicated to me the process, and weher we were at.

Sales

very efficient and not pushy

Sales

The sandal Huddersfield centre was amazing throughout my experience of purchasing my new car in particular with Sam and Giles.