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ABOUT SANDAL HUDDERSFIELD.

Find out more about what we do and our team.

Meet the team

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Richard Avery

Dealer Principal
  • Years at the dealership 20
  • Years in the industry 20
  • Department Management
  • Hobbies Music

James Whitefield

Sales Manager
  • Years at the dealership 13
  • Years in the industry 19
  • Department Sales
  • Hobbies Walking and Spending time with Family

Chris Cole

Assistant Sales Manager
  • Years at the dealership 2
  • Years in the industry 25
  • Department Sales
  • Hobbies Swimming and spending time with family

Chris Kendal

Retail Manager
  • Years at the dealership 9
  • Years in the industry 13
  • Department Sales
  • Hobbies Golf, Watching Rugby Union and Spending time with family

Gary Millaird

Retail Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department Sales
  • Hobbies Motor Racing, Dog Walking and spending time with the family

Kate Knowd

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Cooking, Music and Driving

Giles Brett

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Golf, Eating Out and Spending Time with the Family

James Hammond

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Motor Racing & Pets

Thomas Yau

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies MMA, Tennis, Texas Hold'em Poker

Tom Jennings

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales

Janet Townend

Sales Executive
  • Years at the dealership 11
  • Years in the industry 19
  • Department Sales
  • Hobbies Horse Riding

Sam Chadwick

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Cycling

Gareth Virr

Concierge
  • Years at the dealership 5
  • Years in the industry 5
  • Department Reception
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient service. Perhaps a little expensive for what is essentially basic scheduled maintenance.

Service

Usually very courteous and helpful. However as with every other garage I've ever used, I wish staff would return calls when promised, or notify me when my vehicle is ready to be collected. In general though one of the better of many I've tried.

Service

Everything on time

Service

The service was completed on time.

Service

Service team and reception staff were efficient and good. Sadly not the same can be said for the sales team. I had an enquiry in regards the purchase of an i3 and was advised that someone would come and speak with me, take me for a test drive etc.

Service

I was not happy when I asked about collect and delivery and we were asked for £15. Which I thought was unacceptable, I could not see the point of the video.

Service

They noticed an issue with my servicing and rectified it

Service

No issues at all

Service

No issues other than a small problem over the price.

Service

I was given very sound advice which I acted on straightaway

Service

its allway a pleasure

Service

Not only was our car repaired but valeted as well

Service

After receiving a telephone call to say the car was ready for collection, on arrival to pick the car up I had to wait a good thirty minutes for someone from service to come and see me and then they gave me the invoice for payment and car keys. Bad.

Service

They sorted my problem at short notices

Service

Visit went entirely to plan

Service

Lack of information.

Service

Great people who work for you. Reception particularly helpful

Service

We had our problem sorted very quickly and a good explanation off our problem

Service

the way your sales person dealt with us was excellent,only had one problem with the car and this did get resolved at BMW own costs

Service

The winner tyres were not available

Service

Always great service would be nice to have a loyalty discount.

Service

Top job

Service

Hand over was poor. Getting DVla letters for tax for old car. Car has been back in garage twice since it was purchases 4 weeks ago.

Service

Good service

Service

Not satisfied as I was with my old 4 series . Always get a like to like car doesn't need to be required . I was given a Mini Cooper that was manual when I drive an automatic car . Room for improvement

Service

The same fault has now been re booked in 18th November

Service

Once again no problem

Service

Friendly team

Service

Very efficient. Car was booked in for service within a week of requesting. Greeted in reception and as promised car service complete and car washed within 2 hours.

Service

You carried out the work as promised and I collected a nice clean car inside and out. Thank you.

Service

seen straight away

Service

Very good

Service

All my requirements were met

Service

as above

Service

one of the best garages in huddersfield if not the best.

Service

From initial "Meet and Greet" at Reception through to leaving the showroom the BMW staff I came in to contact with were excellent with their customer focused service. In particular the Maintenance Manager Karl Goodyear, was excellent & very attentive

Service

Sandal did what they were asked to do at the estimated cost.

Service

Excellent, professional and courteous treatment as soon as contact is made with any of the staff at all levels

Service

The whole experience was very good. My car passed it's MOT test and I was delighted on collection that it had been cleaned.

Service

The sales staff were very good and I have no complaints. I did have issue with a recall that was not handled to my satisfaction although it should be noted that once raised the issue, the service manager (Mark Huggins) stepped in and was outstanding.

Service

PROMPT SERVICE

Service

Easy fast service

Service

Everything done I have just one problem since the car came back and that's is that the passenger door isn't opening automatically. I am sure something has been switched and I need to ring them

Service

I was told two different stories over a warranty issue

Service

The activity went without issues.

Service

Service dates not correct but told to go back to Park Lane, 300 mile trip! When it was reset, the dates still did not match neither the date of first registration or pre delivery checks and no explanation given.

Service

Helped get the device done quickly as I had to leave for an appointment and staff very helpful.

Service

Ready on time and a nicely cleaned car to drive home in!

Service

Did everything asked of them

Service

As part of the Warranty Check you've clearly changed the tyre pressures. You didn't tell me this, and explains why the car has been handling very differently in the intervening period (just checked them today).

Service

Excellent service and kept informed at every stage

Service

Service done timely, on price, all in order. 530e lent for demo.

Service

The simple difference with Sandal is that they are very customer focused, they get to know the needs and wants of each individual customer, that results in a tailor made service to ensure repeat business time and time again.

Service

I have no complaints whatsoever

Service

A reasonable level of service and friendly staff

Service

I have used Sandal BMW for many years and have always found the service friendly and efficient.

Service

Experienced competent personnel

Service

A courtesy car was found for me an d the work was comleted to my satisfaction

Service

very smooth from start to finish of the process

Service

Part of a service contract

Service

Services very good, price is what stops 5 stars

Service

Very good

Service

Quick job well done

Service

Professional approach

Service

As already said reallt

Service

See above.

Service

50 minutes wait to collect the car. I was told that was going to be ready by 12:00, I called at 13:55 for the collection and I did wait the above mentioned time. This is unacceptable. Not impressed.

Service

Have taken car in on 4 separate occasions for same issue.

Service

They are always very accommodating and friendly. I had a bad experience at BMW in Leeds and now travel specifically to Huddersfield as they are so friendly and helpful.

Service

Per above, on this occasion I had to return for the service light to be reset - its a minor thing but the attention to detail should be there to make sure this kind of thing does not happen.

Service

Clear and concise information throughout

Service

Car was serviced and valeted as agreed but was not ready at the promised time. I was informed of a software update at time of booking but not warned that this would erase all personal settings from my car including saved destinations in the sat nav

Service

Problem solved in a short time and my car was cleaned and washed afterwards which saved me a job Also the problem was explained to me afterwards and any questions I had were answered

Service

After a run of very poor service experiences at least this one went mostly to plan. Glad I declined the advised £185 new tyre as it proved to be a minute screw that hadn't even punctured, though in fairness they said they hadn't tried removing it.

Service

I was happy with the staff member who dealt with me.. however the rattle is still there, but I understand that they believed it fixed as a screw was loose in the dash speaker. I'm happy the exhaust was replaced, but I've noticed two marks on it since

Service

Car nice clean and tidy

Service

Very efficient service but the dealer continually associates my vehicle with my ex wife.

Service

Kept informed throughout good communication.

Service

Sandal Huddersfield is not my local dealer but when I had a recent problem with my car, at the end of its warranty, and which need fairly urgent attention, there service and response was absolutely first rate.

Service

Process of purchasing smooth and seamless.

Service

My issue was handled very efficiently, albeit relatively expensive, a discount was provided and everything was done to minimise the cost.

Service

Quick efficient service and reasonable price

Service

Everything went to plan.

Service

Easy to arrange appointment. kept up to date with progress - service completed on time. Car valeted to a high standard!

Service

Having been in for a knocking noise and indicator issue the new light took over a week to arrive and the car would not be released until this arrived.

Service

Their customer service from start to finish was simply superb! They are quite clearly trained to a high standard in delivering the highest level of CS.

Service

Could not fault any part of the process.

Sales

Daniel the sales exec.who dealt with me was really good, he took me seamlessly through the whole process. I must say I'm entirely satisfied.

Sales

I enjoyed the face to face experience and the staff were all pleasant but he communication was truly appalling . Phone calls were NEVER returned in line with expectation.

Sales

The shear ease of the deal was a pleasure

Sales

Brilliant customer service

Sales

Good staff

Sales

Whats to say I love my car..

Sales

The handover was very good and James went through all the features before I left the showroom

Sales

Excellent sales assistant (Rachel Johnson) who was helpful and knowledgeable as was her Manager