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Staff friendly helpfull and professional.
Sandal customer service, sales and servicing are a cut above the rest, I have had many dealings over a few years with Sandal and have never been disappointed. A top dealership in all respects.
Went above and beyond to sort my needs
I have taken a number of cars to Sandal over the years. The service I received this time was the best service I have ever received. Everyone was so helpful and my car had the best valet it's ever had after a service!
The gentleman I was dealing with was very helpful.
Very helpful and provided us with a loan vehicle
Waiting facilities excellent but main reason for 5 star review this time was the video vehicle check provided by Shannon in the workshop. Very clear, very transparent, giving confidence that only necessary maintenance work would be recommended.
Great job done
Quick service. Price advised before work carried out. Video of visual health check received.
always look after me
Work carried out fast
Excellent service and communicatiin
the excellent way you are treated
All good. Was able to drop my car off late the night before. The recall was sorted effectively and my car got a good clean inside and out, all free of charge which was a nice surprise.
We got a complimentary health check on car even though it was only in for a fault.
Work carried out on time
Staff were friendly and helpful. Car was ready when they said it would be.
Fast and efficient. Very helpful with everything. Customer service was brilliant
On time, everything explained, good video summary
Completely happy - thank you.
Easy booking process, very punctual supported by professional, informative and courteous staff.
Great service as usual
Work was completed quickly and efficiently. No problems at all and the car clean/valet was excellent
The service was very good
Job on the car was done excellenty Car was cleaned and washed
A very smooth experience, all went well, my first interaction with BMW as an owner
Couldn't have done anymore
A very good overall experience.
as above kept well informed by Carl
From my recent experience at Sandal it is clear they keep to the highest standards as expected.
Service very efficient
Vehicle YH55HSL needed a new DME. Excellent response from the servic advisor.
Excellent customer service and communication
Prompt, efficient and excellent in comunicatio, keeping client up to date is important to me.
Always a professional service. On time.
Alex kept me informed and car returned clean and serviced as expected by 2pm as needed.
Easy to book, friendly and helpful staff and I was kept well informed.
Appointment made at short notice with no problems. Friendly happy staff. Always kept appraised and updated. Lovely showroom atmosphere. Anthony was very helpful and checked in with me.
A job well done. Especially the final valeting .
Never had any problems so far in 34 years
Everything went well, all work done to a good standard and at a reasonable price
Tyres replaced efficiently.
Friendly staff and environment . Competitive price.
As explained above, together with excellent repair results.
Good friendly and efficient service. Shame the pricing has gone up which cannot be put down to Brexit.
Looked after from start to finish
Kept informed of progress on service an good experience in a COVID safe environment
The whole process was dealt with efficiently.
They did what was required.
Great customer service and assurance that the quality of repair and service will be to a high standard
Despite a small setback involving my mirror needing to be replaced, my service advisor Jeanette was very straight forward and honest with me throughout, she organised a fast turnaround and had the replacement part ordered overnight.
Full report on what had been done.
Very professional service and kept me updated throughout.
excellent service. Video inspection email is a nice touch and helps customers understand the process. Further to that Alex Wynn who dealt with me was professional, welcoming and helpful. It is a credit to a dealership to have staff like that.
Clockwork service. No issues at all.
Although it took longer than I expected to resolve the problem with the rattling in the driver's door, the situation appears to have been resolved.
very pleasant to deal with
Excellent again made me feel part of the BMW family. Keep me updated at all stages.
Always helpful & courteous.
From leaving the car to picking it up was a pleasure , the service was carried out to perfection and kept us updated to when we could collect after service
We were cometely satisfied and the car was returned in a spotless condition.
Attention to detail and conscious of individual needs
Pleasant representative ready on time as promised
service arranged at short notice , carried out to my total satisfaction, was updated by dealership (Antony Wood @ Sandal Hudderfield)
Good friendly staff.
Easy to book, had a convenient waiting appointment, everything completed on time with good feedback on my vehicle condition from service dept rep.
This is my 3rd BMW I wish id bought sooner
Service representative listened to my concerns and acted accordingly. Professional and caring.
Been friendly and helpful
I was delighted with the purchase, Kate Knowd was fantastic and went the extra mile throughout my recent purchase. I found her to be very professional, friendly and an absolute pleasure to deal with, as were the other staff involved in my purchase.
Particular credit must go to Ben and Giles both of whom were excellent. The customer service from Ben before and after was first class
All the staff at BMW are kind supportive it's a pleasure to go and select my vehicle,
There helpful and always call me by my first name
I liked the emailed updates about the processes the car was going through when getting made and delivery was not delayed
Couldn't fault it!
Kate was amazing for us and managed to find exactly what we needed within 5 days. It was the perfect experience.
Really efficient and delivery and pick up were all done quickly
The team made the handover of my new vehicle feel exciting and special.
Chris Kendal was extremely helpful in guiding me through the options for my latest contract, ultimately resulting in a fantastic deal on a car I never even dreamed of owning. Everything was open/honest and I was kept fully informed at every step.
Service and communication from start to finish was 1st class
Efficient and helpful service
Despite covid restrictions I was very impressed by the quality of service. Ben was very accommodating throughout. Thank you!
Special mention to Beata Khennas, so passionate and so helpful, brilliant service