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Pre End of Warranty Check Service Manager very helpful and efficient
Please see above
Some communication issues on when my vehicle would be ready meant my vehicle was kept overnight, also some of the work was not completed and the vehicle has been re-booked to complete.
The dealership had some technician shortages to deal with, that's understandable but I can't help but think this should be better planned for - it's pretty poor calling customers at 15:30 to say we have not been able to start the work.
Poor customer service , but not the first time.
I was completely happy with the work they carried out on my car and how they look after they customers
Due to having to re book the service having taken the afternoon off
Everything done right
For the reasons already identified above.
everything asked for was done to my satisfaction
Good, prompt service
Polite staff and a quick turnaround. The cars always nice and clean on return. Price wasn't to bad either.
Car was not washed or cleaned
The dealership was completely full of vehicles, with nowhere to park. Customers where left to fend for themselves. The car was not valeted. Also a lot of waiting to hand the car over and to collect it.
Took 90 minutes to collect car following an MOT, seat memory settings had been cleared and despite valeting car was covered in dust.
always ist class
Have always received great service
Well explained following the service. No pressure selling.
No issues with the service itself
Car was in for an MOT and failed. The service manager was off sick the nextday and nothing happened in his absence and there was no communication for >24 hours that my car was off the road. I enquired about the car at 4pm and nobody returned my call
Richard wss brilliant from start to finish. Not pushy at all. Listened to what I was looking for and made it happen.
The customer reps are lovely and easy to speak to but you do get the sense that you are being rushed through. For the price of going to a BMW dealer I would have expected a little bit more. Especially with the car coming back dirtier then when left
Poor customer service no promises kept
We were given a thorough explanation of what had been done to the car and everything was within the prearranged time frame.
Nice friendly staff.
The car was serviced and cleaned inside and out. The only negative was that they said they would ring us when the car was ready, but didn't . We rang late afternoon to find it ready, but we probably could have picked it up earlier!
No communication at all. Had to drive all the way there just to find out car wasn't ready. Probs 10+ unreturned calls.
Cost of an oil service a bit too high.
See above... all time wasted and a cut finger equivalent to a paper cut.....hopefully will be sorted at third visit.
No complaints about the work on the car. Car late to promised availability and no service personnel to explain. Service personnel appear to be a rare species and it is left to the receptionists to keep apologising and saying no one is available.
The staff were friendly and helpful.
Car checked by a technician was put forward for MOT and yet failed. A car considered safe to drive could have been driven away as an MOT fail! Who is checking? I went a whole day without any updates and nobody returned my call. An absolute shambles!
Easy to use service. Good communication
1)They don't collect car from home.There is no courtesy car offer.No pick and drop either.They don't even ask. 2)Told me they'll get the car booked in for the check on intermittent PDC failure for the 27/03/2019. Both issues-pretty substandard.
Advisor was great but fact the job what needed doing turned into a massive headache back and fourth when could of been sorted straight away
the work carried out is always good
The front of house staff were great very polite and welcoming. My criticism is to do with the cleaning of the car, outside it was streaky and it looked like a dirty cloth had been used the inside was the same, the shiny black plastic was dull etc
No problems, car ready for collection when promised and prices transparent
Having previously owned Audi we were somewhat disappointed that a collect from home service was not available. Courtesy cars not always available
I think 4 out of 5 is about right
Good facilities, comfortable environment, agreed time scale.
All the information I needed was given, up to date information on the car service.
Just wish the mechanic would restore all my settings when he has finished the service.
The whole process was very easy and staff polite and helpful.
Some minor things still need to be fix after being service
Felt a valued customer and all my questions were answered promptly and clearly for me to understand. Very welcoming !
Good personalised service. A bit further out than my local bmw but I always find they make it worth my while via the service manager Mark Higgins. Very good service.
service took longer than planned and car not washed afterwards - specifically wanted brake dust on alloys looked at as I'm struggling to remove but this was ignored also
Sadly had to wait over 20 mins for a service advisor to attend me on collecting my car. Perhaps collection appointment times should be made to avoid eveybody collecting there car at the same time around 5.00pm and having to wait too long.
Dealt with in a profesional manner, in good time by pleasant staff. Great coffee also.
300 for an oil change is way too expensive in my opinion
I did have to wait a long time when I came back to pick up my car after going home. My car was lovely and clean inside and our though.
Service carried out, car ready for collection on time.
Really friendly and efficient
Always good service
This was the second time the car had been in for the same issue - they kept it for four days including a weekend - we did not get a phone call to say it would not be ready and made a wasted journey to come and collect it. Still awaiting an email.
No problems booking.
Excellent team and excellent service
Outcome eventually fine.
Terrible customer service, service team dont ring and give updates had to chase twice.
Everyone at the dealership is approachable, professional, friendly, courteous and helpful. Nothing is too much trouble. A shining example of how it should be done. Truly outstanding.
Good staff. Lovely valeted car once it was ready
There had been a misunderstanding with the booking however Sandal Huddersfield were still able to undertake the service
I had to speak to a manager to get a satisfactory resolution to my complaint
After sales support due to faulty idrive i had repeated visits to BMW to resolve the problems
Usual good service, but £50 to swap my winter tyres for summer tyres, in my opinion was excessive. Consequently I did them myself.
From been welcomed by the receptionist right through to having our vehicle given back to us we were treated professionally and courtesy.
THIS WAS AN EXTENDED WARRANTY REPAIR BUT WAS DEALT WITH PROMPTLY
Very slow in the collection of my car for the service and the collection of the keys after. Also after 1 week the service lights have come back on so the car needs to go back to the garage.
The service offered and general customer experience was really good.
Everything done efficiently and effectively - see answer above
Everything explained to me at time of booking , length , waiting area , costs and on the day , front of house team were friendly , on hand to answer any queries and the service was done well , timing was spot on and cost of the service was good.
I don't know what goes on under the bonnet and I haven't notice any particular improvement in running. Valet was nice. I did feel I was rushed out at the end when I'd paid a not insignificant amount of money.
No complaints or concerns
The problem was resolved perfectly
Totally friendly and professional
The service we received at the BMW Centre was excellent, all persons involved were very knowledgeable and helpful, always polite and welcoming.
Super people wonderful service
Had a small issue with the protect x car care kit it was resolved after a week or so, only reason why it get 5*
Great service from Sam, and efficiently communicated to me the process, and weher we were at.
very efficient and not pushy
The sandal Huddersfield centre was amazing throughout my experience of purchasing my new car in particular with Sam and Giles.