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ABOUT SANDAL HUDDERSFIELD.

Find out more about what we do and our team.

Meet the team

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Richard Avery

Dealer Principal
  • Years at the dealership 20
  • Years in the industry 20
  • Department Management
  • Hobbies Music

James Whitefield

Sales Manager
  • Years at the dealership 13
  • Years in the industry 19
  • Department Sales
  • Hobbies Walking and Spending time with Family

Chris Cole

Assistant Sales Manager
  • Years at the dealership 2
  • Years in the industry 25
  • Department Sales
  • Hobbies Swimming and spending time with family

Chris Kendal

Retail Manager
  • Years at the dealership 9
  • Years in the industry 13
  • Department Sales
  • Hobbies Golf, Watching Rugby Union and Spending time with family

Gary Millaird

Retail Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department Sales
  • Hobbies Motor Racing, Dog Walking and spending time with the family

Kate Knowd

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Cooking, Music and Driving

Giles Brett

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Golf, Eating Out and Spending Time with the Family

James Hammond

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Motor Racing & Pets

Thomas Yau

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies MMA, Tennis, Texas Hold'em Poker

Tom Jennings

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales

Janet Townend

Sales Executive
  • Years at the dealership 11
  • Years in the industry 19
  • Department Sales
  • Hobbies Horse Riding

Sam Chadwick

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Cycling

Gareth Virr

Concierge
  • Years at the dealership 5
  • Years in the industry 5
  • Department Reception
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Met my need and pointed me in right direction

Service

Appointment arranged quickly without any fuss.

Service

Very efficient

Service

Friendly staff and very efficient service.

Service

In dealership experience very poor. Collection and delivery staff were polite and efficient.

Service

I had some issues with the service department, however, in later days this was fully resolved by the service manager. The sales staff were very good although more technical information and increased accuracy would have been appreciated.

Service

I chose the option to wait for my car and the time ran over slightly

Service

They got the job done eventually, car not washed or cleaned, took nearly 30 minutes to collect and do the paperwork etc, then he forgot the keys. Given there was no remedial work it shoudl have bene a quick 5 mins payment and leave.

Service

Service is always very good.

Service

Excellent service

Service

Very happy with every part of the visit

Service

Sandal BMW provides complimentary wallet wash but they didn't bother at all about this offer for my car.

Service

Met in car park and booked in promptly. Kept up to date on progress through the day and dealt with promptly on collection.

Service

They had the car I wanted. There wasn't any pressure to purchase. They listen, where you find many don't. You get the outcome you want and not what the dealership want. Flexible and honest as the day is long.

Service

The work undertaken was very good

Service

Left a phone message requesting a call back but didn't receive one. Had to wait a while when I went to collect my car. The car had not been valeted/washed.

Service

Great service as always

Service

Was given a fixed price quote and told what was involved in the service. I was given a 2 hour slot and the service was completed on time. The member of staff explained the service and escorted me to my car.

Service

service light due is still showing for June 2019 which presumably should have been changed to 2020 so I am going to have to take it back. The other concern was I had to wait about 30 minutes to pay for the car which negated earlier pick up time

Service

Vehicle was returned promptly but as the same as last time wasn't vacuumed or washed was told would have to wait a couple of hours for this to be done.

Service

Work carried out on time

Service

No problems

Service

It feels like every occasion (though its maybe only 90% of the time) I leave the car with you something goes wrong and it uses up more of my time for the 'issue' to be corrected. I do not wish to waste any more of time dealing with Hudd Sandal

Service

Good level of the service; friendly and efficient this time around

Service

Based on my recent experience as mentioned above.

Service

As above

Service

Prompt, courteous and honest.

Service

Work done as and when requested. No unexpected costs incurred. Car valeted prior to collection.

Service

Fantastic service

Service

Service was not updated on the car although I specifically asked that it was done as they missed it last time so now I have to find time to make another visit just to get it updated (again)

Service

Staff always welcoming and helpful, work done to high standard and on time.

Service

Customer service at the reception was good, but no clean car and no personalised video was a bit of a disappointment. BMW have since offered to clean my car at my convenience, but I declined

Service

My car was returned after service, unwashed and unvacuumed, though to be fair, the dealership has sorted the matter and offered me a full valet

Service

I've rarely taken my BMWs to anybody else but Sandal. The main reason being that the car is returned by Sandal in perfect condition.

Service

Ayesha at the reception was very helpful and informative when dropping the vehicle off to picking up the vehicle up

Service

Did get a free valet but wasn't up to my standard. Bits were left unwashed screen was left with smear marks.

Service

Vehicle was left to be collected with Alarm Status on dashboard indicating the bonnet of the X3 was open. It's difficult to understand how that cold have happened; other than by ignoring the alarms. The vehicle hadn't been cleaned at collection.

Service

Took 50 minutes to be seen to both dropping off and collecting, always have to phone to see if car is ready at the end of the day, lack of communication.

Service

Totally satisfied. From booking to collection, everything went well

Service

I recived very good service

Service

Could not fault anything at all Alex was responsible for the service and he told me how long it would be and he was spot on time

Service

Lot of waiting about

Service

After cleaning the car there were oily footprints on the drivers side carpets,after complaining, the carpet was cleaned but not the transmission tunnel. I have to say the staff were courteous at all times.

Service

cant fault the service

Service

I had my MOT there and was met by the staff with a full report on the vehicles condition after it passed the MOT. PLUS it came back spotlessly cleaned inside and out of which i never expected i was well pleased.

Service

my car was built ii April 2016 but wasn't registered until June so the service wasn't due until June but the on board computer informed me it was required in April. I will now return in June to have the remaining works done.

Service

See above. Treated like I had a £500 banger not a year old BMW. If there was a no star option I would have used that.

Service

Good sales team

Service

Good surroundings, near to my home and car supplied. Very pleasant staff. Car cleaned and valeted, great job.

Service

Very polite and professional.

Service

Pre End of Warranty Check Service Manager very helpful and efficient

Service

The dealership had some technician shortages to deal with, that's understandable but I can't help but think this should be better planned for - it's pretty poor calling customers at 15:30 to say we have not been able to start the work.

Service

Some communication issues on when my vehicle would be ready meant my vehicle was kept overnight, also some of the work was not completed and the vehicle has been re-booked to complete.

Service

Please see above

Service

Poor customer service , but not the first time.

Service

Everything done right

Service

For the reasons already identified above.

Service

Due to having to re book the service having taken the afternoon off

Service

I was completely happy with the work they carried out on my car and how they look after they customers

Service

everything asked for was done to my satisfaction

Service

See above

Service

Good, prompt service

Service

Car was not washed or cleaned

Service

Polite staff and a quick turnaround. The cars always nice and clean on return. Price wasn't to bad either.

Service

The dealership was completely full of vehicles, with nowhere to park. Customers where left to fend for themselves. The car was not valeted. Also a lot of waiting to hand the car over and to collect it.

Service

Took 90 minutes to collect car following an MOT, seat memory settings had been cleared and despite valeting car was covered in dust.

Service

always ist class

Service

Have always received great service

Service

Well explained following the service. No pressure selling.

Service

Staff at Sandal BMW Huddersfield very friendly and obliging. James Hammond arranged for me to have a 24 hour test drive which was excellent.

Sales

everything went so smoothly.

Sales

I was not given a definite date which made me waiting for my vehicle. It should be prompt and effective delivery. It was not delivered on time.

Sales

Sam Chadwick and Giles were very attentive and was a pleasure doing business with them

Sales

Good experience

Sales

I was extremely satisfied with my experience at BMW and Tom was great, he understood exactly what I was looking for.

Sales

Knowledgeable and helpful sales person but it would have been nicer if the system allowed that person to finalise the deal. Maybe my experience is how all dealerships work irrespective of brand so as ever these days we have to go with the flow.

Sales

Slight mark down due to the fact my car came with orbital grey alloys but I requested black.

Sales

Friendly sales especially Dan and James

Sales

First class

Sales

I got the car I wanted without any issues and it's totally to my specifications I didn't have to compromise on a single thing .. right down to the colour of the stitching.

Sales

Amazing service Sam Gill is a credit to your brand

Sales

Because James Hammond, the Motability specialist at Sandal Huddersfield , was extremely helpful, courteous and nothing was too much trouble.