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Met my need and pointed me in right direction
Appointment arranged quickly without any fuss.
Friendly staff and very efficient service.
In dealership experience very poor. Collection and delivery staff were polite and efficient.
I had some issues with the service department, however, in later days this was fully resolved by the service manager. The sales staff were very good although more technical information and increased accuracy would have been appreciated.
I chose the option to wait for my car and the time ran over slightly
They got the job done eventually, car not washed or cleaned, took nearly 30 minutes to collect and do the paperwork etc, then he forgot the keys. Given there was no remedial work it shoudl have bene a quick 5 mins payment and leave.
Service is always very good.
Very happy with every part of the visit
Sandal BMW provides complimentary wallet wash but they didn't bother at all about this offer for my car.
Met in car park and booked in promptly. Kept up to date on progress through the day and dealt with promptly on collection.
They had the car I wanted. There wasn't any pressure to purchase. They listen, where you find many don't. You get the outcome you want and not what the dealership want. Flexible and honest as the day is long.
The work undertaken was very good
Left a phone message requesting a call back but didn't receive one. Had to wait a while when I went to collect my car. The car had not been valeted/washed.
Great service as always
Was given a fixed price quote and told what was involved in the service. I was given a 2 hour slot and the service was completed on time. The member of staff explained the service and escorted me to my car.
service light due is still showing for June 2019 which presumably should have been changed to 2020 so I am going to have to take it back. The other concern was I had to wait about 30 minutes to pay for the car which negated earlier pick up time
Vehicle was returned promptly but as the same as last time wasn't vacuumed or washed was told would have to wait a couple of hours for this to be done.
Work carried out on time
It feels like every occasion (though its maybe only 90% of the time) I leave the car with you something goes wrong and it uses up more of my time for the 'issue' to be corrected. I do not wish to waste any more of time dealing with Hudd Sandal
Good level of the service; friendly and efficient this time around
Based on my recent experience as mentioned above.
Prompt, courteous and honest.
Work done as and when requested. No unexpected costs incurred. Car valeted prior to collection.
Service was not updated on the car although I specifically asked that it was done as they missed it last time so now I have to find time to make another visit just to get it updated (again)
Staff always welcoming and helpful, work done to high standard and on time.
Customer service at the reception was good, but no clean car and no personalised video was a bit of a disappointment. BMW have since offered to clean my car at my convenience, but I declined
My car was returned after service, unwashed and unvacuumed, though to be fair, the dealership has sorted the matter and offered me a full valet
I've rarely taken my BMWs to anybody else but Sandal. The main reason being that the car is returned by Sandal in perfect condition.
Ayesha at the reception was very helpful and informative when dropping the vehicle off to picking up the vehicle up
Did get a free valet but wasn't up to my standard. Bits were left unwashed screen was left with smear marks.
Vehicle was left to be collected with Alarm Status on dashboard indicating the bonnet of the X3 was open. It's difficult to understand how that cold have happened; other than by ignoring the alarms. The vehicle hadn't been cleaned at collection.
Took 50 minutes to be seen to both dropping off and collecting, always have to phone to see if car is ready at the end of the day, lack of communication.
Totally satisfied. From booking to collection, everything went well
I recived very good service
Could not fault anything at all Alex was responsible for the service and he told me how long it would be and he was spot on time
Lot of waiting about
After cleaning the car there were oily footprints on the drivers side carpets,after complaining, the carpet was cleaned but not the transmission tunnel. I have to say the staff were courteous at all times.
cant fault the service
I had my MOT there and was met by the staff with a full report on the vehicles condition after it passed the MOT. PLUS it came back spotlessly cleaned inside and out of which i never expected i was well pleased.
my car was built ii April 2016 but wasn't registered until June so the service wasn't due until June but the on board computer informed me it was required in April. I will now return in June to have the remaining works done.
See above. Treated like I had a £500 banger not a year old BMW. If there was a no star option I would have used that.
Good sales team
Good surroundings, near to my home and car supplied. Very pleasant staff. Car cleaned and valeted, great job.
Very polite and professional.
Pre End of Warranty Check Service Manager very helpful and efficient
The dealership had some technician shortages to deal with, that's understandable but I can't help but think this should be better planned for - it's pretty poor calling customers at 15:30 to say we have not been able to start the work.
Some communication issues on when my vehicle would be ready meant my vehicle was kept overnight, also some of the work was not completed and the vehicle has been re-booked to complete.
Please see above
Poor customer service , but not the first time.
Everything done right
For the reasons already identified above.
Due to having to re book the service having taken the afternoon off
I was completely happy with the work they carried out on my car and how they look after they customers
everything asked for was done to my satisfaction
Good, prompt service
Car was not washed or cleaned
Polite staff and a quick turnaround. The cars always nice and clean on return. Price wasn't to bad either.
The dealership was completely full of vehicles, with nowhere to park. Customers where left to fend for themselves. The car was not valeted. Also a lot of waiting to hand the car over and to collect it.
Took 90 minutes to collect car following an MOT, seat memory settings had been cleared and despite valeting car was covered in dust.
always ist class
Have always received great service
Well explained following the service. No pressure selling.
Staff at Sandal BMW Huddersfield very friendly and obliging. James Hammond arranged for me to have a 24 hour test drive which was excellent.
everything went so smoothly.
I was not given a definite date which made me waiting for my vehicle. It should be prompt and effective delivery. It was not delivered on time.
Sam Chadwick and Giles were very attentive and was a pleasure doing business with them
I was extremely satisfied with my experience at BMW and Tom was great, he understood exactly what I was looking for.
Knowledgeable and helpful sales person but it would have been nicer if the system allowed that person to finalise the deal. Maybe my experience is how all dealerships work irrespective of brand so as ever these days we have to go with the flow.
Slight mark down due to the fact my car came with orbital grey alloys but I requested black.
Friendly sales especially Dan and James
I got the car I wanted without any issues and it's totally to my specifications I didn't have to compromise on a single thing .. right down to the colour of the stitching.
Amazing service Sam Gill is a credit to your brand
Because James Hammond, the Motability specialist at Sandal Huddersfield , was extremely helpful, courteous and nothing was too much trouble.