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I was looked after well and adviser gave us the required information
The car was serviced as arranged all went well.
The hand-brake needed adjusting, after the new brake discs and pads where fitted, which required a further visit at a later date.
The fault has reappeared
Everything went to plan and staff were great from start to finish
after an initial hiccup, (which was rectified ) the service was carried out in an efficient and timely way with full attention to detailThe whole team worked extremely hard to deliver this service in a professional and friendly way.
They always go out of their way to help. It is a very well run dealership
Excellent customer service and reasonable price
The only improvement Id make to the experience is to improve the car wash as part of the service. It wasnt leathered off so the whole bodywork was full of dirty dry stains. (I had to rewash it and dry it once I got home) :(
All work done correctly with no follow up required
Picked up and dropped off as arranged
The car was serviced but wasn't cleaned or washed on return
It took a long time to get the spare parts for the repair.
Wanted a service got a service.
all the staff were polite and very helpful
It was a good experience
The service team were good. The front-of-house team were disorganised and not interested in me or providing information about the service
They arranged the repair and engine replacement for my car.
Good all round service
The vehicle was taken to the garage on the Wednesday and on the Thursday at 17.30 pm but nobody there knew whether the vehicle for ready, so I drove from Burnley to Huddersfield and stayed in an holiday and collected the vehicle at 13.30pm on Friday.
I feel I have been overcharged
Tom from Sales helped us with buying this car. He always has been extremely professional and helpful. Great Team!
The work carried out seems good and the department was flexible in meeting my needs.I was disappointed that the Satnav device was written off as obsolete and irreparable. I contacted the French supplier and received a new cd and all is now ok
Professional service and issue resolved
As per the above. Waiting too long in the showroom and unavailability of a courtesy vehicle
First rate service and attention to detail.
Meet with a smile couldnt do enough for me
Service took less than 2 hours so quick and efficient. Was able to wait for car. All staff were friendly and polite.
I felt as though I was rushed, being my first bmw and never been through the experience I wasnt given any knowledgeable answers, given service to help me understand what work had been carried out and what to expect. It wasnt a pleasant first visit
would have been a '5', but long wait (3+ weeks) to book in if a courtesy car is required
they tailored the day to suit me
My car YC63 HGP was with you for 8 hours (10:00-18:00 27-09-18) for a simple service, some brake work and MOT. Although its an "extra", for the first time no wash or valet was done, and the car's computer shows I need the next service in 3000 miles!
Minor error on the test certicficate which is understandable, as not many cars in the UK use Kilometres on their odometer. DVLA database still showing excessive miles instead of kilometers. Perhaps in future a calculated mileage would serve?
No issues on this service.
Currently seeking clarification on a possible update of gearbox software. Was advised on collection that no software update was carried out, per my request, although it was immediately apparent on the drive home some changes have been made.
Friendly reception and accommodating
When I was sent the invoice for the service,the attached MOT certificate did not relate to my car;also the trip had not been re-set to show when the next service was due.
Friendly staff .Very efficient service .
Everything was done on time, handled skillfullyand all aspects of the work done toa high standard.
Everything was done on time and without fuss.
constant updates throughout the work and the facilities on site were great for my work needs
Car not returned fully cleaned inside.
Happy with checks carried out.
The fault was rectified and my car is now running as good as new
Always helpful. Very comfortable surroundings if you need to stay. Coffee and drinks always available.
as above . A long wait for a part.
See previous statement.
faultless from booking to payment
Ordered incorrect parts for repairslow to start repairs covered under warrantyrepair took 3 days - should have kept the car for only 1 dayunable to book car in quickly for repair- had to wait for another weekBMW unable to establish cause of fault
Always receive first class customer service from the second you step in the doorway from reception staff and all the other staff.
They did what they said required to do the repair/fix and it worked
Service staff are helpful and explain everything that is being done with the vehicle. My response would have been 5 stars except for the high cost of servicing the vehicle.
The service was due to take 2 hours but, in fact, took 3
As explained previously the staff always update you and look after you during your wait.
Good people to deal with service completed also mot car cleaned and delivered back to me with a clean bill of health
When you give your car to a garage you expect some communication, not having to chase them! 14days later! Not having to be disappointed the the car was not ready when they said it would be!
! lit up on dash as I left and then went out after approx half a mile. This has not occurred since.Configuration of visual display has changed since the service.
Very helpful sales who handled a small problem very effectively.
They were helpful but all I went in for was for them to take a photo of a warranty claim on piano black dash. I couldn't see why I had to make an appointment for this as I was already in the garage discussing. Waited 2 weeks for photo?
Unable to open screw due to parts going rusty and needed to pay extra money
Same as above rude customer service
good service, friendly staff.
Waited whilst service completed. Comfortable waiting area and well looked after by all the staff. Service details were explained to me when completed.
Not got a resolution to the issue with the driver seat.
A job needed to be done and it was with little fuss.
From reception getting me a lift home great
Service was easy and Tom kept me up to date with any work or options that were required. Tom was brilliant to be far.
Excellent customer service all staff that I have I have come into contact with inc. reception, sales and service
Service completed whilst waiting and on time.
problem identified with car was sorted
Prompt service, all explanations given and lift given to work after dropping car off.
As above. Friendly, very personal service and generally excellent. Car was ready on time.
This was the 3rd time the car has been in for the same fault - goes without saying it should be fixed first time. Also, the vehicle was not washed as promised when I went to collect it.
Front desk through to sales.... everyone is always polite and thorough.
Overall everything was very good. I was dealt with quickly and professionally. Price was fair.
Professional efficient staff.
Just as it says on the tin.
Collected and delivered car as arranged
Comments as per the previous section
Collect and drop off my car
Staff make you feel like an individual and are always respectful and professional
Very rude person who dealt with me. Please see above.
From reception and every person that I came in contact with I could not fault them at all.
Always great service, friendly staff, quality dealership.
It was a simple service and the car was back with me quickly.It was well valeted
I cannot fault James Hammond at the Huddersfield Sandal centre. He was very knowledgeable and helpful at all times. I was made very welcome by him. His aftercare has also been fantastic.
Daniel Ash was good to deal with, spent time with me and in my case got me a good build slot for the car which played a part in my decision process.Kept me informed with progress, answered questions quickly/effectively
Tom Yau wasnt very good and helped us decide. Also gave me a call to see if everything was okay a couple of days after driving it.
The sales person was very good and explained the purchase and hand over Very well
Very warm welcome from Janet our sales lady who was brilliant and all the staff at Sandal BMW. Great experience. I have dealt with this sales team for a few years now and they're all fantastic.
Got a great deal with a salesman who understood my needs and wants.
Previous experience of dealing with the garage, will definitely return for my next car.
treated very well by sales person
fast and honest delivery time. staff were very helpful and honest. staff went above and beyond to help my family and I
There was nothing to be dissatisfied with, the whole experience was great
Really pleased with the new X3 - its a big step on from the previous model (which at the time I really liked). Good standard equipment levels. Hope youve sorted the EGR valve isssues now as they spoilt my enjoyment of the previous car.
Very pleased with purchase process. Kept accurately informed of progress of manufacture of new car which arrived slightly ahead of schedule. Immaculately presented on collection
The service was excellent, the only down side was the wait to drive my car away. Having to wait for the financial person who was trying to get other deals completed.