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very smooth from start to finish of the process
A courtesy car was found for me an d the work was comleted to my satisfaction
Services very good, price is what stops 5 stars
Part of a service contract
Quick job well done
As already said reallt
50 minutes wait to collect the car. I was told that was going to be ready by 12:00, I called at 13:55 for the collection and I did wait the above mentioned time. This is unacceptable. Not impressed.
Have taken car in on 4 separate occasions for same issue.
Per above, on this occasion I had to return for the service light to be reset - its a minor thing but the attention to detail should be there to make sure this kind of thing does not happen.
They are always very accommodating and friendly. I had a bad experience at BMW in Leeds and now travel specifically to Huddersfield as they are so friendly and helpful.
Clear and concise information throughout
Car was serviced and valeted as agreed but was not ready at the promised time. I was informed of a software update at time of booking but not warned that this would erase all personal settings from my car including saved destinations in the sat nav
Problem solved in a short time and my car was cleaned and washed afterwards which saved me a job Also the problem was explained to me afterwards and any questions I had were answered
After a run of very poor service experiences at least this one went mostly to plan. Glad I declined the advised £185 new tyre as it proved to be a minute screw that hadn't even punctured, though in fairness they said they hadn't tried removing it.
I was happy with the staff member who dealt with me.. however the rattle is still there, but I understand that they believed it fixed as a screw was loose in the dash speaker. I'm happy the exhaust was replaced, but I've noticed two marks on it since
Car nice clean and tidy
Kept informed throughout good communication.
Very efficient service but the dealer continually associates my vehicle with my ex wife.
Sandal Huddersfield is not my local dealer but when I had a recent problem with my car, at the end of its warranty, and which need fairly urgent attention, there service and response was absolutely first rate.
Process of purchasing smooth and seamless.
My issue was handled very efficiently, albeit relatively expensive, a discount was provided and everything was done to minimise the cost.
Quick efficient service and reasonable price
Everything went to plan.
Easy to arrange appointment. kept up to date with progress - service completed on time. Car valeted to a high standard!
Having been in for a knocking noise and indicator issue the new light took over a week to arrive and the car would not be released until this arrived.
Their customer service from start to finish was simply superb! They are quite clearly trained to a high standard in delivering the highest level of CS.
Great service, no issues
Was miscommunicated price but this was easily resolved to my satisfaction. Kept me up to date. Best service booking so far at Sandal.
Excellent service from Lexi and Carl in service, friendly and accommodating reception staff. You worked hard to resolve the issues with my vehicle and were good enough to do work under warranty without too much effort and I am very happy with the ou
Had a minor fault which was sorted quickly under warranty.
The answer is carl.... give the man a promotion and a pay rise
very satisfied with the work carried out. Would have given them five stars, except I was kept waiting around for a long time with nobody keeping me informed of the progress with my car.
See comments above
After a previous poor experince, Ian the service manager was very accommodating and professional with his service. Happy to use Sandal if Ian is looking after me.
The service was really terrible and I felt disrespected and insulted by the staff member who was in charge of the courtesy car. He ignored what I said and proceeded to charge me £216 for damage to a courtesy car - a paint damage which I did not cause
Very efficient and polite
completed on time and at a very fair price
Efficient and helpful.
good communication and mechanical service, valeting could have been better!
The staff were helpful however I am very wary of the company as I received extremely poor service when I bought my car from you. This will likely take something exceptional to change my opinion
Always kept waiting to pick up the car
This job was a recall on my car, booked in and done and quick speed
You booked me in to the wrong service depot and wouldn't change the location so I had to drive to the other place
Work completed on schedule and informed advice given
Perfect service and everything was completed on time while I waited.
Based on comments provided in the first answer
Kept informed and and received a vehicle health check.
Staff seem very busy, I had to keep chasing for confirmation to collect my vehicle which was ready but no-one had time to tell me.
Wait time to get a curtesy car
Staff member prompt, informative and followed up with updates as promised
They can't find anything wrong with my car even when I told them what is wrong
It was quick and serice for the hire car was spot on.
I was kept informed of what was happening to my car. Very good staff.
No hassle and very professional set-up
They always listen
Great customer service
The wheel was put back on with locking nuts so tight that car is having to be taken to engineers to get it off. As a result the locking nut remover is now broken and needs replacing.
I tend to sit and wait and the environment is comfortable enough for me to get some work done while I'm there.
I've always received a first class service however this last time I was disappointing because I was given conflicting information from the sales team.
As above and the process of booking in, dropping off the vehicle and receiving an overview of the work that had been undertaken was all explained clearly to me.
Just felt ripped off
See above. I have bought 2 brand new cars off Sandal and also 2 x 5 year service packs. Given the run around by Mark in the service department. Could never get directly in touch with anyone. Had to leave a message as they were always away from
Unable to find the leak in the boot area
Professional from start to finish. I could not fault the service I received from Sandal Huddersfield. Great communication and car fixed & ready by the agreed time. Car was beautifully clean, inside & out. Technician who did the work a cream it to BMW
Great friendly experienced staff.
No loan car available repeat failure of vehicle although service repondant did say as a 'gesture of goodwill' no charge made They did clean the car but it's the agro failure causes and not what you would expect
Jason was very helpful and just in general really professional.
The staff really helped me with every assistance I needed and ere very nice people who come out of their way to assist its customers.
as above answer plus the comfort of the premises
my service was arranged at short notice and i really appreciated the 2 hour turnaround time.
Very courteous and professional staff
This is not the first time Sandal have dealt with me at short/no notice to suit my convenience including one occasion when they carried out a major service which was overdue when I had arrived without an appointment
It was agreed that the vehicle would be collected, serviced and returned to me by Graham, this was done as agreed and the vehicle was cleaned inside & out. Fantastic service, thank you
Car took longer to be serviced and this was very inconvenient.
This is not my local dealer but following an incident that required vehicle to be recovered by BMW Assist, Sandal at Huddersfield was the closest. They couldn't have been more welcoming and helpful dealing with this unplanned inbound.
I was at the garage pretty much all day as new parts had to be ordered. I was also experiencing problems with the hand brake not holding. To try to improve this it needed thd brakes to have new parts but there is minimal improvement.
Explained what teniesue was and that it had been resolved
Efficient and on time. Communication effective. Lexi friendly, informative and a pleasure to deal with
Efficiency good communication with service team
No fault with service provided. Conducted in timely manner and courtesy vehicle offered.
I have absolutely no reason to complain.
Tyres were expensive compared to competition and meant I had to go elsewhere to replace these despite spending over £1600 on service, suspension and new brakes, I felt this could if been matched. Cost me time to sort out.
My car went in for an mot they had to keep it overnight so they supply me with a car fantastic service
Excellent service done on time
Poor service and lack of communication.
Always no trouble if have any problems excellent sales service
Service completed, although it did take longer than originally anticipated as they also completed work on a faulty EGR cooler at the same time (a week before I got my letter about it). They did speak with me about this before starting.
Whats to say I love my car..
The handover was very good and James went through all the features before I left the showroom
Excellent sales assistant (Rachel Johnson) who was helpful and knowledgeable as was her Manager
Gary and Sam worked hard to ensure I got the new vehicle I wanted. They dealt with legacy issues of my previous car. They made sure I was updated along the way and the collection day was superb, really made the whole experience excellent.
The person i dealt with was fantastic i cannot praise him and the dealership enough.