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Never had any problems so far in 34 years
Everything went well, all work done to a good standard and at a reasonable price
Tyres replaced efficiently.
Good friendly and efficient service. Shame the pricing has gone up which cannot be put down to Brexit.
Friendly staff and environment . Competitive price.
As explained above, together with excellent repair results.
Looked after from start to finish
The whole process was dealt with efficiently.
Kept informed of progress on service an good experience in a COVID safe environment
They did what was required.
Despite a small setback involving my mirror needing to be replaced, my service advisor Jeanette was very straight forward and honest with me throughout, she organised a fast turnaround and had the replacement part ordered overnight.
Great customer service and assurance that the quality of repair and service will be to a high standard
Very professional service and kept me updated throughout.
excellent service. Video inspection email is a nice touch and helps customers understand the process. Further to that Alex Wynn who dealt with me was professional, welcoming and helpful. It is a credit to a dealership to have staff like that.
Full report on what had been done.
Although it took longer than I expected to resolve the problem with the rattling in the driver's door, the situation appears to have been resolved.
Clockwork service. No issues at all.
very pleasant to deal with
Excellent again made me feel part of the BMW family. Keep me updated at all stages.
Always helpful & courteous.
From leaving the car to picking it up was a pleasure , the service was carried out to perfection and kept us updated to when we could collect after service
We were cometely satisfied and the car was returned in a spotless condition.
Attention to detail and conscious of individual needs
Good friendly staff.
service arranged at short notice , carried out to my total satisfaction, was updated by dealership (Antony Wood @ Sandal Hudderfield)
Pleasant representative ready on time as promised
Easy to book, had a convenient waiting appointment, everything completed on time with good feedback on my vehicle condition from service dept rep.
Service representative listened to my concerns and acted accordingly. Professional and caring.
This is my 3rd BMW I wish id bought sooner
Well communicate to the customer.
No issues with any aspect of the service provided.
Anthony kept in touch with me regularly and he was very supportive
Great, prompt and efficient service
Fabulous and kept me informed on my vehicles all the way through
STAFF ARE VERY FRIENDLY AND HELPFUL
Pleased with the result and explanation from the email
Service and experience as expected
Did what was required.
The service from Sandal is always first class
Excellent service. Brilliant work. Very good experience from start to end. 10/10
Always welcoming and give excellent service.
Recall Also free health check
On time and explanation full of details
Excellent, booked me in at short notice and they got the work done on time.
Never any issues once works complete.
All good ...
Carried out repairs dropped car back off to me at home. Giles and Alex kept me up to date and helped with my tyre claim making bit easy to deal with.
Excellent customer services
Staff very friendly, system set up to a covid environment.
Very happy to be looked after by professional people
Fabulous service in a very efficient COVID safe environment.
Give me a price of how much it was going to cost before they started work.
Did what they said they were going to do
Real great service all round.
Thorough service and a video to inform us of the state of the car.
Friendly, efficient service
Vehicle was dealt with quickly and efficiently and with courtesy.
Prompt upgrade which meant I could sit and wait while it was done. Really liked getting the video so I could see the checks that have been done underneath the car and the tyres.
No issues. COVID safe.
They were fine, to be fair all I did was sit there and wait and in the current climate, not sure what else they could do, given there is no refreshments
Car was serviced quickly at the booked in time. Video reviewed the health check
Excellent service from arranging appointment through to collection on completion. High level of communication throughout.
I was very satisfied with the service and appreciated the video taken of my car whilst doing a inspection . I think I would have been completely satisfied if my car was valeted post inspection.
Couldn't fault it!
I liked the emailed updates about the processes the car was going through when getting made and delivery was not delayed
Kate was amazing for us and managed to find exactly what we needed within 5 days. It was the perfect experience.
Really efficient and delivery and pick up were all done quickly
The team made the handover of my new vehicle feel exciting and special.
Chris Kendal was extremely helpful in guiding me through the options for my latest contract, ultimately resulting in a fantastic deal on a car I never even dreamed of owning. Everything was open/honest and I was kept fully informed at every step.
Service and communication from start to finish was 1st class
Efficient and helpful service
Despite covid restrictions I was very impressed by the quality of service. Ben was very accommodating throughout. Thank you!
Special mention to Beata Khennas, so passionate and so helpful, brilliant service
I have dealt with Kate Knowd and Chris Kendal for the second time ,with my second purchase and the customer service they gave was great again.
Excellent support from Janet Townend - sales advisor, who gives a friendly and personal interaction. And a go to for any query and future purchases! Always helpful when selecting the correct car and ensures a smooth hand over every time.
Very satisfied. Buying a car during a lockdown was interesting. All my enquiries were answered very quickly and reassuringly. This gave me confidence in my purchase.
I only entered the centre twice - once to sign some papers and then to collect my car due to UK lockdown rules. However, despite the circumstances, I felt like a highly valued customer and never felt under any pressure to buy add-ons.
Service was excellent from start to finish
Was very organised, showroom was very clean tidy and all the rules around Covid 19 was Applied
The outcome was as expected and dealer very accommodating
Excellent staff who know their products. But it's more. They know how to interract with you as a customer. That takes more than training. It requires selecting the right people in the first place and trusting them to do things in the right way.
Excellent customer service. Felt special
Other than having the vehicle debadged whilst I waited (not a problem) all was as expected. Odd buying a car on the web but very pleased with the vehicle.
Very happy with service
With Covid worries and being new to motability, all our fears and questions were answered and reassurance given to any negatives we had. The dealership itself was welcoming and professional. Well done and thank you
Always felt welcome by all staff
It was smooth and easy and everything was explained clearly at each stage
Any question I had, was answered. On the day of delivery, we encountered an issue with the car I was part-exchanging and Ben ensured that nothing ruined my
Your professionalism was first class