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ABOUT SANDAL HUDDERSFIELD.

Find out more about what we do and our team.

Meet the team

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James Whitefield

Sales Manager
  • Years at the dealership 13
  • Years in the industry 19
  • Department Sales
  • Hobbies Walking and Spending time with Family

Chris Cole

Assistant Sales Manager
  • Years at the dealership 2
  • Years in the industry 25
  • Department Sales
  • Hobbies Swimming and spending time with family

Chris Kendall

Retail Manager
  • Years at the dealership 9
  • Years in the industry 13
  • Department Sales
  • Hobbies Golf, Watching Rugby Union and Spending time with family

Gary Millaird

Retail Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department Sales
  • Hobbies Motor Racing, Dog Walking and spending time with the family

Giles Brett

Retail Manager
  • Years at the dealership 4
  • Years in the industry 10
  • Department Sales
  • Hobbies Golf, Eating Out and Spending Time with the Family

James Hammond

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Motor Racing & Pets

Janet Townend

Sales Executive
  • Years at the dealership 11
  • Years in the industry 19
  • Department Sales
  • Hobbies Horse Riding

Beata Khennas

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

James Thomason

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service. Brilliant work. Very good experience from start to end. 10/10

Service

Always welcoming and give excellent service.

Service

Recall Also free health check

Service

On time and explanation full of details

Service

Excellent, booked me in at short notice and they got the work done on time.

Service

Excellent customer services

Service

Staff very friendly, system set up to a covid environment.

Service

Carried out repairs dropped car back off to me at home. Giles and Alex kept me up to date and helped with my tyre claim making bit easy to deal with.

Service

Never any issues once works complete.

Service

All good ...

Service

Very happy to be looked after by professional people

Service

Fabulous service in a very efficient COVID safe environment.

Service

Give me a price of how much it was going to cost before they started work.

Service

Thorough service and a video to inform us of the state of the car.

Service

Vehicle was dealt with quickly and efficiently and with courtesy.

Service

Did what they said they were going to do

Service

Friendly, efficient service

Service

Real great service all round.

Service

No issues. COVID safe.

Service

Prompt upgrade which meant I could sit and wait while it was done. Really liked getting the video so I could see the checks that have been done underneath the car and the tyres.

Service

Car was serviced quickly at the booked in time. Video reviewed the health check

Service

They were fine, to be fair all I did was sit there and wait and in the current climate, not sure what else they could do, given there is no refreshments

Service

Excellent service from arranging appointment through to collection on completion. High level of communication throughout.

Service

I was very satisfied with the service and appreciated the video taken of my car whilst doing a inspection . I think I would have been completely satisfied if my car was valeted post inspection.

Service

This would be 5stars as the garage was fantastic in stepping in and sorting a hire car. But did not look at paint defect as this was at their other garage and I would need to take it there? I would expect the dealer to have sorted this

Service

I had Karl as the service advisor and have had his help before, hes always helpful and courteous in his dealings.

Service

Excellent, from bookng in to drop off, collection and communication about the work done.

Service

The people who work at Sandal Huddersfield are polite and welcoming which makes for a positive experience.

Service

Most of the Service staff have been pleasant and courteous, and I have recently had several dealings with Jeanette Stephenson who has been attentive, customer-focused and generally very good at dealing with warranty issues.

Service

The service was fine and customer service is excellent. However the cost is high, and for various reasons at my last 2-3 services I haven't been able to have my car valeted. This time was because of covid restrictions - understandable but unfortunate

Service

There was nothing missing from this experience particularly during covid.

Service

Problem with tyre pressure after service

Service

Sandal rectified a fault with the m5 that was intermittent and kept me up to date throughout

Service

On time, fixed prices, great customer service.

Service

You corrected the fault very efficiently.

Service

See above

Service

Smooth and efficient service

Service

Option of waiting in the clean, safe waiting area or leaving the car and returning later. Option for working if weekday. Good range of days to choose from. Fantastic overview of what was carried out on video, sent by email and text.

Service

Straight forward MOT

Service

Janette was brilliant and kept me informed at all times

Service

Sorted car out quickly

Service

Job well done car feels Fantastic to drive

Service

In the circumstances (COVID restrictions) the experience was smooth and well done.

Service

Works undertaken as described

Service

See above - plus I should add that they swiftly re-organised an alternative time for me, when I re-booked due to bad weather at home

Service

Great problem solved

Service

Speed and attention to detail, with the complimentary video being much appreciated.

Service

Excellent

Service

Polite professional customer service quality workmanship

Service

Service advisor was professional and very helpful

Service

Staff very friendly and informative

Service

Because I'm satisfied

Service

Because it was excellent.

Service

very good the experience of the technician to video the service to my car and rectify the problem and to feel safer that my car have genuine bmw parts fitted.

Service

Given the Covid situation from dropping the car off to collection was totally hassle free & to time. Excellent professional service from the reception to the service advisor.

Service

Good set of people at sandal, always helpful and friendly.

Service

problem solved

Service

Excellent service

Service

Told you wot the problem was sorted out straight away ,plus checked car over underneath

Service

The appointment was easy to arrange and the service was carried out in a timely manner , the service administrator was both friendly and efficient.

Service

The only reason I didn't give it 5 was the sensor wasn't in stock so I had to do without my car for 2 days

Service

Easy to book the service and kept me informed

Service

Always keeping me informed of service requirements and defaulting work carried out in a very professional manner

Service

Only needed Adblue and this was carried out cheaply and efficiently - I was kept informed.

Service

Very satisfied

Service

Very efficient performance

Service

Came in with the gear selector issue (covered under insured warranty). Everything was fine and the dealer managed to arrange a loan car for me, which was appreciated as my partner is heavily pregnant and needed transport in case of a new arrival...

Service

Never had any issues with this dealership or any other BMW dealerships for that matter.

Service

Everything was dealt with efficiently and quickly

Service

My car drives smooth now the issue is gone

Service

The first gentleman was professional but down to earth. As a result of his attention to detail, he saved me a few hundred pounds on my service. The lady who looked after me kept me up to date and her manner was friendly and professional.

Service

The service advisor (Anthony) was patient and helpful in explaining what was going to happen and giving feedback afterwards. Included in the comprehensive feedback and car health check was a fabulous video prepared by the technician (Shannon)

Service

This refers to my experience at Sandal Motors Huddersfield and the customer service representative Alex. In addition to my previous comment, Alex went the extra mile to have gain agreement for parts to be paid on the warranty. Great job Alex.

Service

Booked in repaired no problem.

Service

Great experience, smotth transition.

Service

Jeanette the service representative was very efficient. Contact regarding an extra task required and car was ready at specified time. Excellent

Service

Always very pleasant staff and we've been there a few times recently.

Service

They understood the issues i was having,the frustration at the amount of time it was taking to get a straight answer and kept me updated at all times. Jeanette who looked after me was excellent and a credit to Sandal and BMW's service levels i expect

Service

No issues whatsoever. Everything was done within the agreed timescale.

Service

Kept informed

Service

excelant service apparantly they changed time and date after phone booking so i was early but they pushed me in on the day so i was very pleased and thankfull

Service

professional and friendly service

Service

Jeanette the service manager kept us informed and sorted our problem with ease

Service

Unfortunately the valet service is not currently available... they always do such a great job! Hence my 0.1 reduction :-))

Service

Professional and friendly people to deal with

Service

I was completely satisfied. The centre did their best to complete the work as quickly as possible. Current covid restrictions requires the customer to leave the site and return in a couple of hours.

Service

Extremely helpful and informative polite staff. Top customer service to myself. Work carried out fully explained accompanied with printed paperwork, with follow up inspection video. Just unfortunate that have never got a service wash - Covid not you

Service

Booking was easy. An estimate of cost was given. Dropping the car off and collecting it went smoothly. I was kept informed as to what was done and when it was finished.

Service

Replacement battery for old vehicle quickly sourced & fitted.

Service

Everything was excellent

Service

The staff are always helpful, courteous and reassuring when this is needed.

Service

The outcome was as expected and dealer very accommodating

Sales

Excellent staff who know their products. But it's more. They know how to interract with you as a customer. That takes more than training. It requires selecting the right people in the first place and trusting them to do things in the right way.

Sales

Other than having the vehicle debadged whilst I waited (not a problem) all was as expected. Odd buying a car on the web but very pleased with the vehicle.

Sales

Excellent customer service. Felt special

Sales

Very happy with service

Sales

With Covid worries and being new to motability, all our fears and questions were answered and reassurance given to any negatives we had. The dealership itself was welcoming and professional. Well done and thank you

Sales

Always felt welcome by all staff

Sales

It was smooth and easy and everything was explained clearly at each stage

Sales

Any question I had, was answered. On the day of delivery, we encountered an issue with the car I was part-exchanging and Ben ensured that nothing ruined my

Sales

Your professionalism was first class

Sales

They treat you on a personal level

Sales

See above, good friendly service, delivery as promised

Sales

No issues whatsoever - I was kept fully informed by James Hammond of all progress.

Sales

Janet was brilliant throughout - really helpful and knowledgeable.

Sales

No problems experienced. The car was ready for collection at the prescribed time and James Hammond took us through the key operational areas and in particular where it may differ from my previous car

Sales

Great experience, having all paper work done prior to collection meant a more enjoyable new car day!

Sales

Great service, felt well looked after. Car well presented. Sam did a great job.

Sales

Friendly, efficient and informative staff making the whole process smooth and easy.

Sales

Great service, attentive to needs especially given circumstance of pandemic

Sales

Kept fully informed and all commitments met. Very slick handover given Covid restrictions.

Sales

Smooth process even under the current circumstances