OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
298 ratings and 129 comments received in the last 90 days.
30 May 2025
Handover was very smooth, Sam handled sale and handover, Joshua explained finance agreement well.
07 May 2025
Everyone at BMW treat you with kindness ans respect
05 May 2025
My car wasn't 100% clean Jane had to ask for the car touching up and when I got home it still had water marks all over the doors
07 April 2025
Someone was always on reception (not the case for other local car dealerships) friendly and helpful. Staff were quickly available (also not the same experience at other local dealerships - waited over 15 mins in VW and ended up leaving).
04 April 2025
All done very smoothly, effort put in with the unveiling and answered any questions I had and followed up with an after sales call to check all was ok which was appreciated.
03 April 2025
Sam, Chris and Alan, great service and worked with me to ensure my purchase meets my needs eg suggesting taking a test drive as engines were different. Just feel the team are really genuine and honest. Should be a given but it's not in all businesse
01 April 2025
Whilst I have moved home away from the Sandal dealership in Huddersfield I returned there because of my connection to them and the first class helpful people who are a pleasure to deal with.
31 March 2025
Never had any issues with Sandal at Huddersfield. The buying process is slick and easy with great service throughout from all of the staff.
29 March 2025
Extremely helpful and excellent product knowledge
16 June 2025
as above
14 June 2025
Very pleased with the service level. Helpful and friendly team, a good experience.
14 June 2025
See above.
13 June 2025
I was greeted professionally at 12.50 for a 13.00 appointment and was told a service advisor would see me shortly. Unfortunately i had to wait until 13.25 before I was seen with no appology for keeping me waiting which rather surprised me.
12 June 2025
Very professional
11 June 2025
Please see above.
11 June 2025
The whole process was seamless from start to finish.
11 June 2025
Very friendly staff
11 June 2025
nothing was too much
10 June 2025
Fully satisfied
31 May 2025
Our main contact was James Hammond whose professional knowledge was invaluable without the usual sales pressure. We were kept informed at every stage and delivery of our X1 was early