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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
339 ratings and 147 comments received in the last 90 days.
30 May 2025
Handover was very smooth, Sam handled sale and handover, Joshua explained finance agreement well.
07 May 2025
Everyone at BMW treat you with kindness ans respect
05 May 2025
My car wasn't 100% clean Jane had to ask for the car touching up and when I got home it still had water marks all over the doors
07 April 2025
Someone was always on reception (not the case for other local car dealerships) friendly and helpful. Staff were quickly available (also not the same experience at other local dealerships - waited over 15 mins in VW and ended up leaving).
04 April 2025
All done very smoothly, effort put in with the unveiling and answered any questions I had and followed up with an after sales call to check all was ok which was appreciated.
03 April 2025
Sam, Chris and Alan, great service and worked with me to ensure my purchase meets my needs eg suggesting taking a test drive as engines were different. Just feel the team are really genuine and honest. Should be a given but it's not in all businesse
01 April 2025
Whilst I have moved home away from the Sandal dealership in Huddersfield I returned there because of my connection to them and the first class helpful people who are a pleasure to deal with.
31 March 2025
Never had any issues with Sandal at Huddersfield. The buying process is slick and easy with great service throughout from all of the staff.
29 March 2025
Extremely helpful and excellent product knowledge
24 March 2025
Smooth experience
20 March 2025
Always a pleasant experience. I have nothing negative to say.
20 March 2025
Mia at Sandal Huddersfield was extremely helpful when we were choosing and putting the specification together. She kept me up to date throughout the build process and myself and the family were made to feel special during handover
18 March 2025
Perfect
18 March 2025
Good service
18 March 2025
The car was ready on the day Jane told me it would be, and the purchase went through very easily and quickly. Everyone I dealt with was brilliant and efficient
16 March 2025
As mentioned above
08 June 2025
The service light was not reset and also the app didn't reset but was quickly remedied.
08 June 2025
Had to wait a little longer than expected for the service rep to arrive, but that aside, the service I received was exemplary and I was kept fully updated throughout.
08 June 2025
Smooth and professional service everytime
07 June 2025
easy to deal with
06 June 2025
Efficient and courteous staff
06 June 2025
Outstanding customer service.
05 June 2025
As above
04 June 2025
The work was carried out to a good standard.
03 June 2025
Always very good service by knowledgeable people.
02 June 2025
Because bmw is the best car brand and service levels are better then there German rivals
01 June 2025
As above
01 June 2025
All good
31 May 2025
The young ladies on reception and service reception are excellent
29 May 2025
Jeanette was excellent when there was a mix up between where my car was booked in, she was really helpful throughout so it was much appreciated
29 May 2025
Good collection service, efficient repairs
28 May 2025
My card was collected, repaired and returned as I had gone blind. Now I'm seeing again and everyone came out to see me. I was made very welcome
27 May 2025
The service I received was excellent. From dropping off the keys to collecting the car and being informed inbetween.
26 May 2025
Always the same experience the minute you walk in the door. Staff exceptionally attentive and polite.
26 May 2025
They do good work and are very good at doing what they do in the time they say. Always clean the car great at the end of the work. Nice staff very friendly and good at the work always try to help you.
26 May 2025
Good job . No stress
23 May 2025
Exceptional welcome, great space to be in and kept up to date.
23 May 2025
Bit frustrated. 1 Can't seem to contact service team by email to follow up on the issues below. 2 Offered a free clean and vac - nice perk. But the car (especially wheels) were very dirty and filler cap connector was loose. (Also see below.)
22 May 2025
I only wanted the service a mistake was made No argument Bring the car in we will fix it Only asked for the paint sorting Result was fantastic they had looked at the car and as an apology gone round it and addressed every issue fantastic
22 May 2025
Despite the car having issues last year, the team and staff consistently deliver the best customer service and really do their best to help with queries and billing challenges
21 May 2025
This is NOT my closest BMW dealership but i make the extra effort to travel to Sandal Huddersfield because they look after me and my vehicle properly.. I am made entirely comfortable and that my custom is important. I am made to feel like I matter.
21 May 2025
Appointment was started on time and completed within a reasonable timescale.
19 May 2025
Always kept in the loop as the car is being serviced
18 May 2025
I'm extremely satisfied with the service here. They were thorough and meticulous in every step. After the service, my car was returned spotless - it looked as clean and shiny as a brand-new vehicle. Truly impressed by their professionalism and care
17 May 2025
Welcoming, friendly, professional
16 May 2025
They make you wait ages for the second e consultant to come out, I have been there 15 minutes before now, this time was around 10. I asked the lady on reception to give them a nudge and she everyone complains about this!
14 May 2025
Very happy with my service for my MOT and was a great video to go with the service
13 May 2025
Pleasant and nice staff
12 May 2025
Keep informed through out the process
12 May 2025
All work completed under warranty so very happy
12 May 2025
Everyone is very helpful
08 May 2025
Superb service and information delivered by Jane
07 May 2025
Minor but important issue sorted
07 May 2025
See above - I'm a loyal customer of Sandal - however, standards have slipped, from the experience I've had of late - not your usual high standards. Also, please don't try to upsell me on 4x new tyres in response to a slow puncture on 1x tyre.
07 May 2025
I was kept updated all the way while my vehicle was getting sorted thanks to Gary Millaird, Beata Khennas and the res of the servive team.
06 May 2025
No signage to direct me past the Mini entrance and then no signage to BMW garage reception.
05 May 2025
As usual in my experience, everything went well on the visit with friendly staff & timely completion of the job requested.
05 May 2025
Very pleasant and efficient staff
03 May 2025
I accept that mistakes are made but not to be told something had been checked when clearly it had not. Next day when I had brought it to the dealership attention I was told that the adblue would be topped up free of charge on next service visit .
01 May 2025
Friendly staff carried out in a timely manner
30 April 2025
The fast lane Engine Oil service should take 90 minutes, but this took 2.5 hours. They may have been particularly busy.
29 April 2025
See above
27 April 2025
The work was first class and fixed my issue and the staff were very helpful and friendly.
25 April 2025
Extremely happy
25 April 2025
Job well done
24 April 2025
work completed very well and kept informed of process
24 April 2025
If Sandel's are overcharging every customer by 4.16% this is a Trading Standards issue, as it is Fraud. It may not be intentional but it is still wrong. What I feel most angry at is the lack of response by Lucy Gallagher in service.
23 April 2025
The workshop is over capacity & this is detrimental. Nick, the manager, was helpful after I complained. Beth Hindby was excellent and does a great job. She kept me up to date, she is efficient, easily contactable, knowledgeable & friendly
22 April 2025
No problems at all, well looked after
22 April 2025
No problems. Appreciate the video vehicle check
20 April 2025
After waiting 5 weeks the car had a brake service which was done. The diagnosis showed the car required a new replacement part. This was identified and I was called at 4pm to inform me and that the part would not arrive until the next day.
19 April 2025
.
17 April 2025
See above
17 April 2025
Very happy with the service
17 April 2025
The car came back clean, the work done, and a video report on the status of the car.
17 April 2025
Easy to book car in, work carried out on time and excellent feedback on results.
16 April 2025
As noted above, didn't have the part to begin with and the car hasn't been right since. I've basically been told it's not their fault, despite the car being fine prior to it entering your garage. Let's see how the 25th April goes.
16 April 2025
The staff at BMW Sandal Huddersfield are very friendly and more than happy to help with a customer's requests.
16 April 2025
My floor mats were missing after my MOT so had to arrange a time to collect the from the dealership.
16 April 2025
Good advice
15 April 2025
To unlock the boot of my car I used to press the open boot on fob now I have to unlock the car to do this I rang to explain to be told to go to settings to see if I can reset it surely it should have been set before leaving and radio and phone also ?
15 April 2025
Easy to book, lovely staff and showroom is immaculate. Clear pricing . The CITNOW video was good.
15 April 2025
My car was ready on time and I had no problems.
14 April 2025
I was completely satisfied with Nick Smith but totally unsatisfied with Tyler Dickinson.
14 April 2025
Easy to book, clear pricing, very polite staff. Liked the CITNOW video. Lovely clean shiny showroom.
14 April 2025
Great communication
13 April 2025
Excellent
09 April 2025
Friendly staff and excellent customer service
09 April 2025
Very professional
08 April 2025
Great atmosphere at Huddersfield, good coffee and always good adice
08 April 2025
Very efficient couple service at Sandal Huddersfield when X3 was in for a Recall for EGR cooler
08 April 2025
Too early to say
08 April 2025
Very pleasant waiting environment and staff kept me well informed.
08 April 2025
The service from the dealer has been great . The problem lies with having to visit the dealer in the first place due to the software issues .
08 April 2025
Good price an a swift response and solution to my cars issue
07 April 2025
The reception staff were very helpful, the service was completed within the suggested timeframe and the showroom has excellent facilities.
07 April 2025
Service was great, easy to book online and work carried out on my vehicle in the timeframe advised. Even cost a little less than quoted at the time of booking.
06 April 2025
Difficulty in speaking to service personnel who always seem to be busy or unable to answer calls. Had Reason for clarification on quote supplied for recommendations as I was leaving. Spoke to receptionist who tried to contact service without success.
06 April 2025
The worker who helped me was really helpful, I have forgotten what she was called, she had good customer service skills.
05 April 2025
As previously stated, a minor repair took longer than expected, leaving me without car for two and a half days. However, a winter wheel swap was carried out at the same time, so I didn't have to come back again.
04 April 2025
No problems
04 April 2025
Job done and your kept informed.
04 April 2025
Wasted 2 hours in the dealership to be told multiple different things. Was promised a loan car to no avail.
03 April 2025
The vehicle was booked in as I had a warning that the car wasn't measuring tyre and heat readings. Originally told required a diagnostic checked when picked up said it didn't need one, everything was know ok. However problem still ongoing.Re booked
03 April 2025
.
03 April 2025
Kam was very helpful
03 April 2025
Got an appointment when I needed and plenty of reminders and good follow-up
02 April 2025
Great job and in addition they also fitted in a re-call which meant I did not have to return too Sandal to have this done.
02 April 2025
Fixed my car, kept me in the loop, friendly staff.
02 April 2025
All done very fast and professional. I liked that you wash my car.
02 April 2025
Kept me informed of progress
02 April 2025
Ready early, and very well washed car
01 April 2025
As always, an easy process getting work done by Sandal. Appreciate the enthusiasm of the technician on the video too!
31 March 2025
My vehicle was collected in good time. The required service and mot had been performed and the vehicle returned before 1pm.
31 March 2025
Every thing went smoothly
30 March 2025
The vehicle was dropped off at the appointed time and was ready when the service handler said it would be ready, washed and vacuumed
29 March 2025
Seamless!!
29 March 2025
Service Advisor Jeanette was very professional and helpful
29 March 2025
It was pretty good did what they were supposed to do.
27 March 2025
Been before great service job well done very professional
27 March 2025
Friendly attentive staff
27 March 2025
You did what you said you were gonna do, therefore I'm satisfied.
26 March 2025
Excellent Customer Service
26 March 2025
Fitted me in at short notice
26 March 2025
Jeanette was extremely professional, empathetic, and provided me with regular updates on the progress of the repair work on my X5. Excellent service!
25 March 2025
BMW listened to us when we booked, and helped us with collect & delivery...thank you...
24 March 2025
Very helpful team, reasonable quote, quick turnaround and a good customer waiting area if I chose to stay and wait.
23 March 2025
Service in line with the premium brand
23 March 2025
As always the staff were friendly and competent. No hidden expences
23 March 2025
Work done to schedule and comprehensive feedback given when car was collected.
23 March 2025
Service wise all well; was asked if they could wash and clean my car to which I said yes. Before collection they told me it had been done and was ready. On collection it hadn't been cleaned. Shame when they had the car 2.5 days
22 March 2025
Very polite, efficient and informative. Strong feeing of trust.
22 March 2025
Done exactly what was said and in time
22 March 2025
Car sorted while I waited for it, all work carried out to my satisfaction as usual.
21 March 2025
My car went in for a BMW recall for air bag checks. Additionally BMW undertook general checks and submitted me with a printout report. They also thoroughly washed my car exterior and hoovered the inside. I was impressed and left with an indebted feel
21 March 2025
Friendly and helpful.
19 March 2025
The disappointment related to having requested a 4pm collection when booking, the car was only finally returned about 6pm, i had to wait around 2 hours at the garage. If id forgone the requested valet i assume the car would have been ready earlier.
19 March 2025
Great service
18 March 2025
Sat waiting for keys to be handed back and a customer that came in after me was dealt with before I was.
18 March 2025
I booked my service for 11.30 so arrived for that time however was told my car wasn't due in until 2.30. I couldn't find my appt but the very lovely lady on reception managed to ensure my car was done for the time I had as I had my baby with me.
17 March 2025
Very helpful & friendly staff
16 March 2025
The work was completed in a timely manner
16 March 2025
Completely satisfied
15 March 2025
Service was very good, liked the video which was short but then £509+ for next to nothing and little time spent on the car
14 March 2025
Great to contact and good friendly service
14 March 2025
I would have preferred a like for like courtesy car. BMW i4 was in for a service and I was given a mini in the meantime. Not ideal
31 May 2025
Our main contact was James Hammond whose professional knowledge was invaluable without the usual sales pressure. We were kept informed at every stage and delivery of our X1 was early