Vehicle health, Warranty and Service Packs - FAQ's

31/03/2020

Vehicle health, Warranty and Service Packs - FAQ's

31/03/2020

I can’t get my car serviced due to coronavirus shutdown. Will this impact my warranty?

“Our vehicles use condition based servicing (CBS) to actively monitor when your car requires a service. To maintain the BMW warranty customers should ensure their vehicle is serviced as close as possible to the expected service schedules.

All cars serviced within 3 months or 2,000 miles (whichever is earlier) of the service indicator will be protected in full by any applicable warranty.

If your car is an M-car requiring a 1,200 mile running in service, you should not exceed 2,000 miles. Please contact BMW on 0370 5050 160 if you are affected by this.

My warranty has expired during the coronavirus closures. How will this impact me?

“For customers with a warranty expiry during the coronavirus restrictions, we will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled.

Customers in self-isolation beyond 30th June should contact as to arrange for collection and delivery.”

My service package is about to expire but retailers are closed due to coronavirus. Can I still claim the remaining service under the package?

“BMW and Sandal will honour any service due under a service package that has expired during the coronavirus closures.”

I have a problem with my car and the warranty is expiring. However, my retailer is closed due to Coronavirus. What do I do?

“BMW is committed to supporting customers affected by the closure during the coronavirus restrictions. For customers with a warranty expiry during the coronavirus restrictions, your warranty coverage will be extended until 30th June 2020. Once our centres are fully reopened Sandal customers should book in via the normal methods. Customers in self-isolation beyond 30th June should contact us to arrange for collection and delivery of your car.

If your car is unsafe to drive, please contact BMW Roadside Assistance on 0800777111 and they can arrange for a trained technician to attend.

I have a problem with my car and as a key worker I need to have it repaired. Can you help me?

Sandal is providing a service to help key workers, the vulnerable and emergency service workers who are reliant on their vehicles. This is strictly by appointment only. Please call us directly on 01484 416092. We will be available from 9am – 3pm.

My MOT is due to expire, will I be penalised for it being expired?

Cars, vans and motorcycles that are due their MOT from 30 March 2020 will have their MOT extended by 6 months. This temporary exemption will enable vital services to continue, frontline workers to get to work, and people to get essential food and medicine.